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PACK & SEND
4.5 from 5,533 reviews · View Statistics
See the Best Couriers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Beth T.
Beth T.
  • 2 reviews
  • Verified

Delivered to the next door neighbours gutter?

published

Package was collected in a timely manner by a friendly person.
On the delivery end I received a call to notify me that the neighbour had found the package; a large roll of Apholstery leather, in his drain half way up the driveway.
So not only did the deliver to the wrong address, they didn’t even bother taking it to the door.
Extremely disappointed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Tanya Burns
Tanya BurnsFar North Queensland, QLD
  • Verified

My package collection and delivery was super fast

published

Easy to arrange online , collection and delivery very professional and delivery super fast ! I was so surprised with how quickly it arrived. Appreciate when companies make things simple and seamless.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for the positive feedback Tanya and we appreciate that you have taken the time to let us know of your experience.

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Review collected in partnership with PACK & SEND

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Raddy
RaddySydney, NSW
  • 2 reviews
  • Verified

poor lost delivery resolution

published

Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Raddy
Raddy

Thanks, parcel finally delivered Saturday. Thanks

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Review collected in partnership with PACK & SEND

Cheyenne
CheyenneSouth East Queensland, QLD

Good experience but items broken

published
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Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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  • Verified

Parcel got damaged

published

The package was packed probably, when the driver picked up, he checked and agreed. But my receiver told me the item was damaged when arrive to him. I have no idea how it got damage, and the receiver wasnt happy about it

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Scott Bagnell
Scott BagnellSouth East Queensland, QLD
  • Verified

Great service

published

Online process of booking the job was very easy and straight forward. Packages were picked up the next business day and delivered promptly. I was not home to collect and for some reason they were sent to a post office 40mins away from delivery address which was very annoying. Condition of packages were not great on pick up. Badly handled but thankfully no damage.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Scott, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.

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Review collected in partnership with PACK & SEND

Do not pack in cardboard

published

New small cardboard moving boxes from Perth to Melbourne, containing household items. Boxes were mistreated, spilling items when I picked them up. No one from pack and send or the transport company (TNT) took responsibility. My recommendation would be to not use cardboard boxes.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Dan Muir
Dan MuirSydney, NSW
  • Verified

Damaged in Transit

published

Took the risk of sending framed picture. Picture packed very well but not much is going to protect from being run over by forklift. All good, my mistake, I should of read the conditions more carefully.

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Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Dan Muir
Dan Muir

Agreed, though I am interested, what do you pack items in to prevent damage when a forklift drives over the top.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Dan, It's hard to comment on this event as the photos don't show evidence of forklift damage. If you want us to give further advice, please email your details to customerservice@packsend.com.au and one of our experts will liaise with you.

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Review collected in partnership with PACK & SEND

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Michelle Guy
Michelle GuyNorth Queensland, QLD
  • Verified

Poor service!!!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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  • Verified

Terrible this time. Item arrived damaged

published

Well packaged. Item left in excellent condition, arrived damaged. Very poor handling by courier driver (outsourced company). Very disappointed. Have used them before, no major issues. Choose wisely what you send.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Dana Marey
Dana Marey
  • 2 reviews
  • Verified

Pack and send staff and service fine, but freight company delivered goods broken

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Dana Marey
Dana Marey
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Other Couriers

 
 

0.0
(1,234)
  • Verified

Not impressed

published

Packaging was observed as being badly damaged on receipt of the items which has me questioning the professionalism and amount of care taken during the transporting of my items. An email has been sent regarding this matter, no response received.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Justin, We're sorry to hear about this incident and can confirm receipt of your email from Wednesday this week. We'll follow this up with the team to investigate your matter and advise you further regarding your shipment.

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Review collected in partnership with PACK & SEND

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  • Verified

Terrible service and damaged package

published

My customer received their package in a badly damaged condition and therefore the contents were damaged also. No assistance was offered to resolve the problem and the company said they’re holding no liability. When you’re a small business sending handmade items, which were packed with care, this is a huge disappointment.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Lost my package

published

Package picked up as planned. Somehow even though it was scanned in to multiple depots it had vanished. Still can't believe how this can happen. Almost 4 weeks later the package turns up at a local book store rather than at the specific address the package was to be delivered to. I would like an explanation about this please

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sandy. We're really sorry to hear of this and apologise for this situation. Can you please advise your AUW tracking number so we can take a look for you please?

Sandy Spiteri
Sandy Spiteri

AUW0348177BD

PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

FredN
FredN
  • 4 reviews
  • 5 likes
  • Verified

P&S make it easy and delivery is prompt

published

We have used P&S almost exclusively for delivery to Canada - we always set it up on line, print the documents at home. Staff at the depot are friendly and the only issues we have had with delivery are the result of delays in Canadian customs. Our last parcel for sent from Perth on a Monday and delivered in eastern Canada on the following Friday - fantastic! The comment below on condition of the goods on arrival is a result of careless handling/unpacking/repacking by Canada Customs!

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Page 1 of 2

Questions & Answers

Alex
Alexasked

Hi
Do you guys have any warehouse/ depot in the USA to drop off items to be shipped to Australia

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alex, Thanks for your question. We do not have PACK & SEND outlets in the USA but you could drop your goods into a PostNet outlet if there was a store nearby. They could arrange to ship it for you. https://www.postnet.com/

Alex
Alex

Thank you for getting back to me im also wondering if you have any partner in Germany as well

PACK & SEND
CustomerCare P.PACK & SEND

Sorry Alex, no we do not have partners in Germany.

Anne J
Anne Jasked

Would anyone be able to tell me what partner couriers Pack & Send use in South Africa to deliver parcels once they arrive there? Do they have their own staff/drivers, or do they use a local company? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anne, Thanks for your question. PACK & SEND is a freight reseller and uses a variety of carrier partners, depending on the destination and the service you have selected. Please DM us to advise your tracking number and how we can assist you further.

Aishwarya G.
Aishwarya G.asked

How much do you charge to send parcels to Nepal

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Thanks for your enquiry. We'll need to refer you to a Service Centre for this information. For full details on shipping with PACK & SEND, please locate and contact the service centre closest to where you are sending from. https://www.packsend.com.au/service-centres/

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

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