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PACK & SEND
4.5 from 6,156 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Nicole O.
Nicole O.
  • 3 reviews

Lost and damaged items.

published

I needed 20 boxes sent to one destination. They were picked up all together yet didn’t arrive together: one box was never found, another so badly damaged the stock inside was unsaleable so I lost hundreds worth of stock. I have been sending books for 10 years; this is the first time with Pack and send and will be the last. I have never needed a warranty for items and so I didn’t get one this time. Out of ‘good faith’ I was offered $35 off my delivery - needless to say they can keep the $35, and I will use a professional courier next time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Jodie Levey
Jodie LeveySouth East Queensland, QLD
  • Verified

Beyond poor handling/damaged goods/no responsibility taken

published

Item not picked up on time, goods damaged damaged, complete disregard to handle item with care, not a care in the world, hide behind terms and condition fine print to avoid any responsibility.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Luca P.
Luca P.Perth, WA

Untrustable service

published

My Item was sent explicitly with direction of my sign at delivery time.
Instead the currier just throw 3500$ worth box outiside my house and left without wait anyone to pick it up!!
I dont mind that the item arrived with a week of delay ,But this is unacceptable!!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Beth T.
Beth T.
  • 2 reviews
  • Verified

Delivered to the next door neighbours gutter?

published

Package was collected in a timely manner by a friendly person.
On the delivery end I received a call to notify me that the neighbour had found the package; a large roll of Apholstery leather, in his drain half way up the driveway.
So not only did the deliver to the wrong address, they didn’t even bother taking it to the door.
Extremely disappointed.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

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Tanya Burns
Tanya BurnsFar North Queensland, QLD
  • Verified

My package collection and delivery was super fast

published

Easy to arrange online , collection and delivery very professional and delivery super fast ! I was so surprised with how quickly it arrived. Appreciate when companies make things simple and seamless.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for the positive feedback Tanya and we appreciate that you have taken the time to let us know of your experience.

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Review collected in partnership with PACK & SEND

Andrew Raymond
Andrew RaymondSydney, NSW
  • Verified

Zero Stars

published

Our box arrived at its destination as a soggy mess.
Somewhere along the line it got very wet.
Not happy.
Please come back to me on this issue. Thanks - Andrew

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Sorry to hear about this, Andrew. We do apologise for what has happened. In order to investigate further, we do need your tracking number. Please DM us wit this information and we can look into the matter for you.

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Review collected in partnership with PACK & SEND

Julia C.
Julia C.Perth, WA
  • 2 reviews
  • 1 like

UPDATE: 35 days and counting with no update

published
Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Julia C.
Julia C.

35 days now and still nothing

PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Do not pack in cardboard

published

New small cardboard moving boxes from Perth to Melbourne, containing household items. Boxes were mistreated, spilling items when I picked them up. No one from pack and send or the transport company (TNT) took responsibility. My recommendation would be to not use cardboard boxes.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Catherine Thomas
Catherine ThomasMurrumbidgee Region, NSW

Cost not worth the so called convenience

published

Package was only picked up after having to remind the company and double the cost of good old Australia Post... not fast either. If you want to pay a lot of money for poor service...go for it... better to forgo the convenience of pickup and trot down to your local post office.. will get there faster, in better condition, and at much cheaper cost.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Michelle Guy
Michelle GuyNorth Queensland, QLD
  • Verified

Poor service!!!

published
Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Terrible this time. Item arrived damaged

published

Well packaged. Item left in excellent condition, arrived damaged. Very poor handling by courier driver (outsourced company). Very disappointed. Have used them before, no major issues. Choose wisely what you send.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

  • Verified

Not impressed

published

Packaging was observed as being badly damaged on receipt of the items which has me questioning the professionalism and amount of care taken during the transporting of my items. An email has been sent regarding this matter, no response received.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Justin, We're sorry to hear about this incident and can confirm receipt of your email from Wednesday this week. We'll follow this up with the team to investigate your matter and advise you further regarding your shipment.

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Review collected in partnership with PACK & SEND

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Pamela
PamelaPerth, WA
  • Verified

Very bad

published

Package arrived one week later and my suitcase was destroyed during the shipment.
I can't use it anymore because of all the scratches and a wheel damaged and also a corner is pushed inside and it is impossible to push back. They did not have accuracy during the handling and I'm very upset. Do not send with them.
Very bad.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Pamela
Pamela

I will try to contact you to that mail address because I have bought the Freight Plus Warranty. Thank you.

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Review collected in partnership with PACK & SEND

Ladytarn
LadytarnCentral, SA
  • 6 reviews
  • Verified

A BOOKING Service NOT a Courier Service

published

Pack and Send are a booking service only, they out source the actual courier that collects and delivers your goods, without telling you which company they will use.
Mostly this is fine, but if you have a issue (I had a carton arrive split open) they are the first to tell you it’s not their problem (unless and if you pay extra) so they are good for booking, a good price but poor on follow through of any issues. I will keep using them for the small amount of times I need them, but will suggest you buy insurance. Tracking is difficult as it seems to get scanned at one place 5 times then nothing then 5 times at another place so you are never really sure what’s going on. The actual couriers at my end are great, polite and helpful.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

  • Verified

Lost my package

published

Package picked up as planned. Somehow even though it was scanned in to multiple depots it had vanished. Still can't believe how this can happen. Almost 4 weeks later the package turns up at a local book store rather than at the specific address the package was to be delivered to. I would like an explanation about this please

Incentivised Review No
Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Sandy. We're really sorry to hear of this and apologise for this situation. Can you please advise your AUW tracking number so we can take a look for you please?

Sandy Spiteri
Sandy Spiteri

AUW0348177BD

PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Page 1 of 2

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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