Caring customer service
Efficient, on-time delivery
Reasonably priced services
Reviewer Photos & Videos
Thanks, great service
Thanks for getting my parcel safely from FNQ (Cairns) to Victoria without delay. The customer was ecstatic and your cost is reasonable.
You Cairns guys ensured that my packing was secure and did a little bit more taping to ensure it would not open.
Great service and experience
Booking was smooth and seamless
Pick up was when it was stated
Delivery was within the expected time period
Cost was reasonable as I received a Courier Quote from a company and as I was sending the parcel to a remote town it was 3 X the price at what pack and send charged
Easy and efficient.
Easy online booking system with quick pick-up and good delivery turnaround service .Very reasonable courier rates.
Booked same say as collection from front door, so convenient. Happy customer will use again.
Great service, nice to deal with.
Pack&Send helped me work out what size box I needed and sold me the box which I took home and completed the consignment using their DIY service. It was simple and cost effective.
Shipping awkward item to NZ
sender staff were very helpful with a difficult parcel, kept me updated with details and tracking info, parcel packed by them in a suitable carton, price was fair given size and weight
They were fantastic! Came at the appropriate time and the delivery was so quick.
Delivery was super quick and pick up of the package was with in the time frame given to me. The products were delivered with no damaged items. Thank you so much !
The item was picked up early, the staff who picked up the parcel was very helpful, this being the first time I had sent a parcel of this nature, The office staff who rang me was very respectful helpful and courteous. Would use them nd recommend tham again - definitely
Exceeded our expectations
I cannot recommend the team at Pack and Send Norwood highly enough. They are courteous, efficient and professional. Our delivery from SA to Queensland was delivered quickly and everything was in perfect condition.
This service is a great way to transport goods
The pick and delivery was very efficient and quick. Tracking also great. the river was friendly and helpful.
This is a great way to transport goods during this time of confusion and worry. Good s delivered directly to the door with no issues
Package was picked up on the Friday (as arranged) and was delivered to Victoria by the following Monday. More great service from Pack and Send which is why I will continue to use their services.
its easy to book a delivery. I needed to change my drop/collection point and was able to call and speak with someone who sorted it for me. delivery was quite fast. ACT to QLD.
Delivery and Notification time lines
I sent a parcel in early October. I was advised by Pack & Send that it was delivered late November!
I knew it had been delivered within a couple of days of sending because the recipient advised me!
So a delivery notification made me wonder what else I had sent - because it came about 6 weeks after it was actually delivered!
If you wish to notify that a parcel has been delivered - then do it at the time it was delivered please!
Booked online and picked up with no issues. Delivered on time. Really pleased with the service. Have now used several times and will continue to use for future international and domestic shipments.
Poor service all round
Package wasn’t picked up 4 days after booking after being escalated and promises made it would be pick up that day. Finally had to drop it off at a depot for it to actually ship and then almost at 2 weeks to go from sydney to Newcastle. The standard covid excuse and lead up to Xmas offered. Wasn’t overly impressed.
The booking site was so easy to use and the courier picked my parcel very quickly the same day and it arrived the next day. So happy with the service from pack and send. I will definitely use this service again.
Very easy to do
Finding it very affordable and easy to use. Soo much we are in the process of opening a business account and sending all our freight through this company. Well done
Fast Reliable Express Freight
Cheap Fast and Reliable
Brilliant Professional Service
Cameron the agent was great to deal with
Regular and precise correspondence
Replied to queries immediately
Will definitely recommend to my colleagues
Don’t do it
“As a freight reseller” - meaning pack and send will take your money, agree to a pick up day and then when it doesn’t happen have zero responsibility for making sure it does. Booked a pick up, waited 9:00 am - 7::00 pm never turned up, reschedule next day and at this point still nothing - and told it’s the contractors responsibility and they can’t do anything about it. Be clearer on your business model. Go to couriers direct.
The system worked well for me
I was a first time user as my client had told me that he was not satisfied with Australia Post service and suggested I try Star Trak. However Star Trak for a one off shipment are very expensive and they suggested Pack and Send which I think is their budget courier service division
Pack and Send is very similar to Auspost except they have more packing options available if your item does not fit into a standard Auspost box
There was the usual form filling required and then a weighing and then after payment a tracking number is generated and one has a reference website to use so you and your client can track the package.
The package arrived in country Victoria when promised so all worked well
Would never use them again. Failed to pick up twice (took 2 phone calls) then package arrived a week late.
Booked in the job on Nov 10th, pickup was stated for November 11th from Bright, Vic to Brunswick, Melbourne, and the package was not picked up on the day Pack and Send specified. I called later that day to enquire and the operator said they would pick up the next morning (12th), which also didn't happen. I called again to rearrange the pickup and they said they would escalate. the Saturday morning the package was collected (13th).
Tracking shows that the package was sent from Bright Vic, to Albury NSW on the 15th where it was stuck for a week w...
Absolutely amazing service.
Aaron and his team were amazing to deal with. The advice given was accurate and he delivered on every aspect of the transaction.
From the time our Parcel was delivered to his premises, and signed for on the other side, was exactly what he said it would be
It’s with absolutely no hesitation we recommend his Company, and will use his services again.
Posted a phone to the Philippines and it only took 4 days for my partner to receive it. Bob at Midvale Pack and Send is very efficient and explained to me what to expected regarding import tax etc. 100% will recommend!
I purchased old, rare English china at auction. Pack and Send Southern Highlands promptly arranged pick-up, packing and shipment to me interstate. Delivery arrived on time in perfect condition. Fine, courteous service! Thank you.
Fast, efficient and responsive
Three things I value: responsive customer service, efficiency and value for money. Pack N Send deliver all three. Job well done. I'd be happy to use them again and refer to friends.
website deceptive regarding delivery times
Actually delivery windows hidden in pop ups, not visible on booking page. Needs to be rectified as is misleading.
Rude and condescending staff at call centre. ([Names Removed]).
Tony at management was more interested in my issue and not rude at all.
Parcel not delivered within delivery window.
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