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PACK & SEND

PACK & SEND (page 2 of 131)

4.5 from 2,607 reviews

Reviews

4.5

2,606 reviews
5
(2,168)
4
(143)
3
(27)
2
(35)
1
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Reviewer Photos & Videos

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  • Verified customer

Great service

published

Received good service, checked tracking which worked well... l called spoke with consultant and received good communication. Was advised when the package would arrive and package arrived on time. Very Happy

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Peter, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Aaron Hocking

Aaron Hocking

  • 2 reviews
  • Verified customer

Canberra to Tassy in 4 days!

published

Unbelievably fast from Canberra to Tassy, 4 days, easy to arrange and thank you to TNT for pickup and Sweet and would use again, payment method simple with clear instructions and not to picky with packaging.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Aaron, Thanks so much for taking the time to write to us about your Pack & Send experience. We're so pleased that everything went well throughout your delivery experience and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

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Went Above and Beyond!

published

Pack and Send Capellaba 10/10 service for us:

Sender was concerned about travelling into town due to COVID19 to send package.
I explained the situation to Bobby from Pack& Send and was really helpful and timely:

- Picked up from their house after business hours... on a FRIDAY
- Packaging was well protected
- Delivery was express and tracked made on on time on MONDAY
- Payment and arrangement was over the phone and was Super Friendly & Easy!

We would definitely use this servie again and recommend them to anyone.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Liana, Thanks so much for taking the time to review Pack & Send Capalaba. Bobby and the team do a great job and will be thrilled to receive your comments and hear how happy you were with their service. We look forward to seeing you again soon.

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  • Verified customer

Top service

published

I bought a bicycle online and had to get it delivered. I live in Sydney but the bike was in Townsville so had a look at some courier services online and came across pack and send. I clicked on get a quote then put in all the details including dimensions and in no time had the quote. I was expecting it to be quite expensive but to my surprise it wasn't that much. Anyway long story short it arrived safely at my home in just 2 business days I couldn't believe it. It was the first time I've used pack and send but I can gaurantee it won't be the last. Very happy with the service

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Srecko, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Denise

DeniseSydney, NSW

  • Verified customer

Excellent Service

published

Took my parcel the the new Liverpool Service Centre. Parking much better at the new Service Centre. Staff very helpful friendly and efficient. Tracking of the item was first rate - could see where the package was all the way to destination.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Denise, Thank you for taking the time to tell us about your experience with Pack & Send Liverpool at their brand new service centre. It's great to hear you were happy with their service and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

  • Verified customer

Punctual and reliable!

published

Collected on time, email received upon delivery, cost effective, information on website easy to follow about how to pack the object being delivered. Able to collect/send in short time frame

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Carly, Thanks so much for taking the time to write to us about your Pack & Send experience. We're so pleased that everything went well throughout your delivery experience and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Lisa M.

Lisa M.Sydney, NSW

  • Verified customer

Impressive delivery time

published

Such great service. The whole process was very smooth and I couldn’t get over how fast the international delivery took. Tracking information was accurate and I appreciated the text updates. Great value

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Lisa, That's a fabulous review of your Pack & Send experience! It’s great to receive feedback like this from our happy customers. We look forward to helping you again soon.

Review collected in partnership with PACK & SEND

  • Verified customer

Great experience

published

Very happy with the service. Was picked up on time and was delivered the very next day, which was unexpected. Certainly would not have got that with using Australia post.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Taneon, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. Your review means a lot to us and we appreciate your support.

Review collected in partnership with PACK & SEND

Bob Eddy

Bob EddySouth East Queensland, QLD

  • Verified customer

First rateIyem

published

Item collected on time delivered interstate very quickly. Impressive.Tracking number supplied with order. Receiver very happy with speedy delivery. Will continue to use this company for any future deliveries. Highly recommend.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Bob, Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support.

Review collected in partnership with PACK & SEND

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Sarah

SarahSydney, NSW

Great Service! Great Customer Service!

published

I just wanted to share a quick note regarding my recent customer experience with Pack & Send. Right from their online quote questionnaire, through to their personalised consultation and the delivery of my items, they were personable, prompt and very helpful. All time frames were honoured and they corresponded through follow up telephone conversations coupled with accurate email confirmations. Very happy to recommend them as a reliable and personalised service.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sarah, What a fabulous review you've given us! It’s great to receive feedback like this from our happy customers. We'll definitely look forward to helping you again soon.

Doug Steel

Doug SteelGreater Melbourne (Outer), VIC

  • Verified customer

sent parcel to NSW

published

I delivered the package to Tullamarine Branch for despatch. I received an email to advise it was on its way & another whwn it had been delivered. Prompt service thank you

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Doug, Thanks so much for your 5 star review. We're so pleased that everything went well throughout your delivery experience and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

SandyB

SandyBSouth East Queensland, QLD

  • 5 reviews
  • Verified customer

Perfect and swift service.

published

Perfect and swift service. My parcel was weighed measured etc and booked for sending to the United States. The Courier was on time and one whom I had met before, and was pleasant and helpful. All paperwork was in order, so the parcel was taken. The parcel was delivered to the address in the United States within one week. In the time of a pandemic, I found this to be exceptional.
I have used pack and send before, and will do so again.
I heartily recommend them

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sandy, Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

  • Verified customer

Affordable and reliable service

published

Sending my parcel was straightforward and cheap. Went without any hassle and arrived quickly. Will use again and would recommend. Also was easy to package the parcel myself to save some money.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

HI Ashwynn, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so pleased that everything went well throughout your delivery and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Steve

SteveSouth East Queensland, QLD

  • 3 reviews
  • Verified customer

Well done Pack & Send

published

Item was expected to take 3 working days but it took just 24 hours to arrive interstate. Now that's service!! Tracking information was accurate and up to date. Thank you.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Steve, It's great to receive such a fabulous review from another happy customer. We're so glad we were able to exceed your expectations and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Alissa M.

Alissa M.Illawarra, NSW

  • Verified customer

Great service very past

published

It arrived to reciever in a day after getting picked up. They were very easy to deal with. I Would highly recommend this service to anyone wanting to send parcels.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alissa, Thanks so much for taking the time to write to us about your Pack & Send experience. Your review means a lot to us and we appreciate your support.

Review collected in partnership with PACK & SEND

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Geoff

GeoffSydney, NSW

  • Verified customer

Geoff

published

Dropped at Pack & Send after helpful call with them.
The tracking information was accurate and kept me well informed right up to the point of drop off.
Could not have been more efficient. Highly recommend.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Geoff, It's great to receive such a fabulous review from another happy customer. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

  • Verified customer

Great way to send large packages

published

Sent a guitar in a case from Adl to Syd. Very affordable and efficient way to send it. Very happy with the service. Dropped off at the depot and arrived on time.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Darryl, Thanks so much for your 5 star review. It's great to hear you're really happy with the service we've provided.

Review collected in partnership with PACK & SEND

Abhishek Periwal

Abhishek PeriwalSouth East Queensland, QLD

  • Verified customer

Simple, cheaper and faster than competitors!

published

Door Pickup on time, delivery the next day. Happy with the service. Definitely recommend and would use pack and send's services again when required. All the labels to print were available after purchasing the service.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Abhishek, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

john

johnSydney, NSW

  • 2 reviews
  • Verified customer

SIMPLE TO USE

published

Delivered everything they promised. They even gave me the labels to attach to the parcel. The goods arrived in another state (capital city) in two days in perfect condition. very happy with the service and the price was half what Aus post quoted can't do better than that. Thanks

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi John, Thanks so much for taking the time to write to us about your Pack & Send experience. It's really nice to know that our efforts are appreciated.

Review collected in partnership with PACK & SEND

Rhonda Chrisanthou

Rhonda ChrisanthouGoulburn Valley, VIC

  • Verified customer

Speedy delivery and efficient service

published

Parcel was delivered interstate within two days and customer service was excellent as usual. Online booking in is a great service and I appreciate being notified only when the parcel was delivered.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Rhonda, Thank you for taking the time to tell us about your experience with Pack & Send's Online Self Service. It’s great to receive feedback like this from our happy customers.

Review collected in partnership with PACK & SEND

Page 2 of 131
See all PACK & SEND reviews

Questions & Answers

Reddy V.

Reddy V.asked

Hi sir I received one mail from pack and send services what is there mail.my parcel is there that visa and documents.there are asking money for delivery charges. You are asking for delivery charges or not? And if ask Canada to India how much is there? And cash on delivery is possible or not?
Please tell me sir

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Reddy. What you are describing should like a scam we have heard about before where the scammers are using our brand name to ask you for money for fake delivery charges. We don't ask the receiver to pay delivery charges before we will deliver a parcel. We also don't send from Canada to India. Best of luck. I hope you are not the victim of a scam.

Reddy V.
Reddy V.

Okay sir thank you

Betty H.

Betty H.asked

Can I send green mangoes to Melbourne?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Betty. No food based products can be sent through our online self service option. However, our Service Centres have freight options that may be able to assist with sending this item.

Mimi T.

Mimi T.asked

Used mobile phone could send to safe to oversea?

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mimi. Mobiles cannot be sent through our online self service option. However, our Service Centres have freight options that can assist with sending this item.

Mimi T.
Mimi T.

Thank you

Get an answer from our members and PACK & SEND representatives

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