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PACK & SEND

PACK & SEND (page 3 of 237)

4.5 from 4,727 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Great service.

published

Package was picked up and arrived on time. All queries were answered by Pack & Send team in a timely fashion. I would use pack & send again. Thank you for the great service

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Tiggy,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Sendle

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  • Verified customer

Very Poor Handlers

published

Not impressed when you go to the extra effort to pack up a fragile item plus label the box FRAGILE only to receive your boxed package broken thanks to the wonderful handlers from whatever courier service Pack n Send decide to use on the day. these fool packers need to be alot more careful with peoples items i say. they couldnt give a damn.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

AM am

AM amPerth, WA

  • 3 reviews
  • Verified customer

The best service

published

Package arrived quicker than expected. Pricing was loads cheaper than competition. They accept debit cards for payment unlike some big names that only accept credit card payments. So pleased with the service.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi AM,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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IanM

IanMGreater Melbourne (Inner), VIC

  • Verified customer

Acceptable

published
1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ian,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

Scott Kilgour

Scott KilgourSouth East Queensland, QLD

  • Verified customer

Excellent, professional service

published

Staff very friendly, process was quick and easy. Good location and parking was available and accessible.
Online system was simple and quick to use. Highly recommend using pack and send and delivery to the customer was quick.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Scott,
It’s so great to receive feedback like this from our happy customers. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

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Review collected in partnership with PACK & SEND

Graham Brown

Graham BrownSouth East Queensland, QLD

  • Verified customer

Service has deteriorated.

published

Parcel took a week from Gold Coast to Brisbane. Parcel was accepted by the depot, after 3 days and no news I was told that the parcel was rewrapped, which was unnecessary, We have been sending parcels wrapped in this way for 19 years, with Pack & Send and other couriers, Fastway, Aramex, Australia Post and others. I should have been told this when dropping off at depot, not after 3 Days. Then there is "Couriers Please" who took another 3 days with incorrect tracking information. We have previously experienced problems with "Couriers Please" and an alternative carrier should be used by pack and send.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Sendle

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  • Verified customer

Fantastic service!

published

I arranged to have a large box collected from family in regional NSW and sent to myself in WA. Cannot fault the process! Picked up on time, arrived within days in perfect condition and although family forgot to note on the box that there were fragile items inside, not one thing was broken or chipped! Information flow and updates were great and price was less than anticipated.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Eagle Farm outstanding customer service

published

Thank you so much pack and Send Eagle Farm. The service and professionalism of the team was amazing. Quick response and collection of my iPad from the Brisbane Airport. Cheaper than I expected also. Also arrived very quick.
Definitely highly recommend Eagle Farm. 5 stars from me. Thank you again.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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JOHN E

JOHN EGoulburn Valley, VIC

  • 3 reviews
  • Verified customer

jack hamer

published

yes the package was picked up on time and delivered on time. could not ask for better service.perfect. cheers JE.yes my package was picked up on time.yes it arrived on time.yes i was supplied with accurate tracking information

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi John,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

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Audrey D

Audrey DSydney, NSW

  • Verified customer

First time and last time I will be using them

published

Even though the pick up was on time, I had 2 surprises ...1/ the delivery was 6 days instead of 2 advertised and 2/I had to pay huge duty which I was not aware at all. When I asked the questions, they use again the "Covid excuse" and mentioned a rule about the duty. They should advise or give a heads-up to their customers.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Review collected in partnership with PACK & SEND

Christopher

ChristopherMetropolitan Adelaide, SA

This solved my problem wonderfully

published

As sender the answer is yes
The tracking information was excellent and was available to my son the receiver
The package arrived in perfect condition Many thanks. I will keep you on my list for any future needs

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Christopher,
We really appreciate you taking the time to write to us about your Pack & Send experience. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!
Michael Arena

Michael ArenaSouth East Queensland, QLD

  • Verified customer

This service suits my needs perfectly

published

Tracking is very upto date and platform is easy to understand and use, with parcels being picked up it means no need to leave work early to drop to a post office.I book online and print labels from home, and parcels get collected from my work

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Michael,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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McDuff

McDuffGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Prompt

published

Prompt and easy to use a great service, ease of booking and fast delivery time are important factors for me so using Pack and Send is a no brainer will use again

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi McDuff,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Gazzadan

GazzadanPerth, WA

  • 2 reviews
  • Verified customer

Perfect delivery!

published

The transaction and logistics were smooth.
Picked up and arrived on time and well-communicated. Easy to organise online. Would not hesitate to use them again and I'd highly recommend them to others.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Gazzadan,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Logan Reilly

Logan ReillySouth East Queensland, QLD

  • Verified customer

Fast, safe and efficient

published

Tracking and info was easy. Cost and payment affordable. Buyer was happy. Delivery was fast and efficient. Everything was easy and super efficient! I’d definitely use them again and recommend pack and send.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Logan ,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so glad to hear you were happy with our service and sincerely thank you for your business.

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Review collected in partnership with PACK & SEND

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  • Verified customer

So simple! They come pick up from your door. So friendly.

published

Package was picked up on time.
Pick up guy was very helpful and did not rush me to organise the package.
Received helpful tracking and delivery information.
The large box was delivered interstate within two or three days. Excellent!

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi David,
Thanks so much for taking the time to review your experience with Pack & Send. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

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Review collected in partnership with PACK & SEND

  • Verified customer

Fast and cheaper than the Post Office

published

i sent the parcel by dropping it off at a Pack and Send office. useful to be able to drop it off at a time convenient. It arrived in a good time, especially as Easter holidays were during that week.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Esther,
Thank you so much for your 5 star review and your positive comments. We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Alison

AlisonPerth, WA

  • 2 reviews
  • Verified customer

Excellent Tracking Information

published

I use Pack n Send every time to send my parcels to the UK. The staff are friendly, they offer an efficient service which is excellent value for money and overall a trustworthy company.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alison,
Thank you so much for your 5 star review and your positive comments. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

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Review collected in partnership with PACK & SEND

Sendle

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Fantastic

published

Every aspect was easy, efficient and quick. Pick up was on time. They got it delivered quicker than expected and all in perfect condition. All tracking information was great and contact with staff was great.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kristie,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!
Anil Verma

Anil VermaGreater Melbourne (Inner), VIC

  • Verified customer

Can't think of a better service

published

Delivery was before the scheduled delivery date. The staff was very friendly at both ends. The customer service was prompt and effective. Can't think of a better service. Will prefer Pack and Send in future

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Anil,
Your review means a lot to us and we appreciate your support. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 3 of 237
See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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