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PACK & SEND

PACK & SEND (page 4 of 237)

4.5 from 4,727 reviews · View Statistics

Pros

  • Caring customer service

  • Efficient, on-time delivery

  • Reasonably priced services

Reviews

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Joh F.

Joh F.Greater Melbourne (Inner), VIC

Prompt service

published

When another company failed to pick up parcel, we switched to Pack and Send. Effective and reliable service. The parcel arrived at destination and was delivered on time. The parcel tracker helped us to track progress.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi John F,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!
Sendle

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  • Verified customer

Fast delivery

published

I had 3 big size boxes going to Perth from Sydney, Got picked up Tuesday arrived Saturday ,Very Quick service and very good for the money. I was very happy with the service

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Paul,
It's great to hear you're really happy with the service we've provided. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

vicki

vickiPerth, WA

  • 2 reviews
  • 1 like

As Always, Great Service from Start to End

published

I sent a dressing table among other things by pack and send from Qld to WA - who would have thought that was possible. Not only possible, but delivered on time, without incident, all items arrived in good condition and the cost was very competitive. this is not my first time using pack and send Mackay and as always, impressed with the service. i absolutely recommend Pack and Send Mackay, thank you to Jenny and staff.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND
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Timothy Jennings

Timothy JenningsSydney, NSW

  • Verified customer

Great Service, Easy & Fast

published

Easy to order, fast pick up time, fast delivery, easy and accurate tracking of items sent. Kept up to date on each stage of the items being sent, great customer service

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Timothy,
It's great to hear you're really happy with the service we've provided. We'll definitely pass your comments onto our team to let them know how pleased you were with their service.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Easy, seamless process with great customer service the whole way through!

published

Pack & Send were professional, timely and helpful throughout the process! They provided us with the best service for our needs, with updates on the package every step of the way. Would highly recommend.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sarina,
It's great to receive such a fabulous review from another happy & satisfied customer. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified customer

well worth a try

published

All good, only problem is that if you want parcels picked up it costs more and if you operate 9am to 3pm, they pick up from 7 am to 5PM. Otherwise you have to take parcels to them.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Contos,
Thanks so much for taking the time to write to us about your Pack & Send experience. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sendle

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Quality Inspector

Quality InspectorSydney, NSW

  • 2 reviews

Excellent Service

published

Excellent service from start to finish.
Shae who took and processed my order was amazing. I recently moved from Perth to Sydney and needed several boxes picked up. Shae was so organized that it made all the difference to my move, she even adjusted well when I added another box from a different location.
Easy process from start to finish - picked up 6 large teachests on Thursday and delivered on Tuesday. Thanks Pack & Send and thanks awesome Shae.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!
Simon

SimonWide Bay-Burnett, QLD

  • 2 reviews
  • Verified customer

Quick and Easy

published

I had a very large parcel sent to me, it arrived within only 2 days, very cheap rate, extremely happy with the service, i will definitely use Pack and Send again

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Simon,
It's great to receive such a fabulous review from another happy & satisfied customer. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Disgruntled

DisgruntledPerth, WA

  • 2 reviews
  • Verified customer

Not what was promised

published

When quoted suggested delivery time was 4-7 days. When tracking was provided it showed 19 days expected delivery. Actual time was 14 days. Also the customer service guy at the office I dropped it at was very unimpressed because "I'm not paid for this" "Next time get it collected from your address" Suppose Australia Post from now on.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Robert Payne

Robert PayneSouth East Queensland, QLD

  • Verified customer

Speedy delivery to the US

published

Our product was delivered in an exceptionally quick time frame to the states which is fantastic as we are looking at expanding our business into the United States. Very happy with the service which was delivered early than expected as well.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Robert,
Thanks so much for taking the time to write to us about your Pack & Send experience. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Alan B.

Alan B.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Good service

published

Sender: Package was picked up 5 hours later than advised. It would have suited to have the pick up closer to the advised time than much later without being given any notice of the later pick up. Nearer to on time would have been appreciated.
Tracking info very good.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Alan,
Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We'll definitely pass your comments onto our team. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Luke Bowden

Luke BowdenCentral Queensland, QLD

  • Verified customer

Quick delivery. Thanks

published

Received on time. Still in good packaging. Thanks. Easy to drop off and organised online which was cheaper and made life easier. Will use your transport company again in the future

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1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Luke,
Thanks so much for taking the time to write to us about your Pack & Send experience. We're so pleased you found our service cost effective and reliable and hope to see you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

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Cassie

CassieSouth East Queensland, QLD

  • 3 reviews
  • 1 like
  • Verified customer

On time

published

It read easy to get my boxes shipped to WA. Easy booking. Easy payment. Boxes arrived on time and in great condition. I will definately uses pack and send again

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Cassie,
It’s so great to receive feedback like this from our happy customers. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jenny

JennyGoulburn Valley, VIC

  • 2 reviews
  • Verified customer

So fast!

published

Fast efficient and just what was needed. I booked on line to send boxes expecting them to take quite a few days to deliver as it was just before Easter. They were received the next day.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jenny,
We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We're so glad to hear you were happy with our service and sincerely thank you for your business.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Happy customer

Happy customer Greater Melbourne (Inner), VIC

Excellent service

published

Very happy with pack and send service. It was easy and efficient and the parcel arrived in the USA in record time. Will definitely use this service again thank you

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Happy,
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Similar opinion? Write a review on ProductReview.com.au!
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Kylie Webster

Kylie WebsterCentral Highlands and Goldfields, VIC

  • Verified customer

Delivery as promised and great status updates

published

Delivered as promised, timely and great communication. Now my preferred way of shipping overseas to Zambia and anywhere else for that matter . Cost was reasonable and comparable to other carriers I have used as well

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kylie,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Could not have asked for Better Service

published

Fast,Efficient and Cost Effective.
I could not believe it only took just over 3 days to arrive from the USA. It all went so smoothly. I would use this service without hesitation again.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Les,
Thank you so much for your 5 star review and your positive comments. It's great to receive such a fabulous review from another happy & satisfied customer. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
pwinwood

pwinwoodMetropolitan Adelaide, SA

  • 14 reviews
  • 5 likes
  • Verified customer

Pack and Send is the perfect system for the "Little Guy'

published

Australia Post has a number of size restrictions which can mean it is impossible to use them for shipping long thin packages such as a golf club.
This is where I have found using a courier like Pack and Send is the perfect solution. All the paper work done online and the goods picked up from my front door. Couldn't be better. With rapid delivery all over Australia AND internationally

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Pwinwood,
Thank you so much for taking a few moments to let us know how we are doing. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Sendle

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Simon Kenny

Simon KennyPerth, WA

Good all round. I recommend them!

published

Package picked up the next day and delivered to literally the other side of the country within a week. Fair price too. Would use Pack & Send again. All done online and was a very easy process.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Simon,
We're so happy to know that everything went well throughout your delivery experience and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Ric Halford

Ric HalfordGreater Melbourne (Metropolitan), VIC

  • Verified customer

Did the job well

published

Staff were helpful, and helped label my package properly without charge. Store conveniently located and open for long enough for me to get there without taking time out of my full time job.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ric,
Your review means a lot to us and we appreciate your support. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Page 4 of 237
See all PACK & SEND reviews

Questions & Answers

kaz

kazasked

Why does my tracking say shipment on hold ?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kaz. Please provide your tracking number so we can assist with your enquiry. Thank you

kaz
kaz

WGGA035224OL it's being sent to me from my uncle

PACK & SEND
CustomerCare P.PACK & SEND

Thank you Kaz. This is a consignment booked through Pack & Send Wagga Wagga. Please contact them directly at waggawagga@packsend.com.au or by calling 02 6971 7299. They will be able to assist. Thank you.

norma.brea

norma.breaasked

Which one is the tracking number that I have to submit to follow the documents that I send to overseas.

2 answers
Derek smith
Derek smith

I received an email and linked to website to track.

PACK & SEND
CustomerCare P.PACK & SEND

Hi Norma, Sorry for the delayed response here. You can use the tracking number starting with AUW on https://www.packsend.com.au/couriers-freight/track-and-trace/. The other carrier tracking number can be tracked on the carrier website.

John S.

John S.asked

Are you guys able to send iphone to India ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi John. Unfortunately not through the Online Self Service option. Please visit our website locations page for the nearest Pack & Send Service Centre who can assist. Thank you and please take care. https://www.packsend.com.au/couriers-narre-warren-vic-3805/?p=39724

See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send:

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date
  • Parcels were commonly reported to have arrived at their destination in good condition
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future
  • The online self-service booking system proved itself to be an easy and straightforward process
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post

2021 ProductReview Awards logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable, trustworthy option. This has earned it the 2021 Award Winner for Best Courier Service, with top points awarded for goods being delivered on time and in good condition.

Visit official website

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