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PACK & SEND
4.5 from 6,373 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

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Mick Wells
Mick WellsSouth East Queensland, QLD
  • Verified

Reliable and great value.

published

Picked up promptly and delivered quickly. 5*. I'll require heavier packing box next time as box was torn in transport, this was warned about in Pack and Send documentation, that box must be robust.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

It's great to hear you're really happy with the service we've provided. Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

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Review collected in partnership with PACK & SEND

  • Verified

Very Average

published

Package leaves Qld for NSW, after 48hrd the tracking app places it in SA. My inquiry was rebuffed; "private arrangement between Sender & P&S". But I paid?! It arrived a week later, only slightly damaged.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Tanya Burns
Tanya BurnsFar North Queensland, QLD
  • Verified

My package collection and delivery was super fast

published

Easy to arrange online , collection and delivery very professional and delivery super fast ! I was so surprised with how quickly it arrived. Appreciate when companies make things simple and seamless.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for the positive feedback Tanya and we appreciate that you have taken the time to let us know of your experience.

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Review collected in partnership with PACK & SEND

Raddy
RaddySydney, NSW
  • 2 reviews
  • Verified

poor lost delivery resolution

published

Rang lost parcel number 8 times, no one answered and line dropped out often. Finally sent a message that parcel missing but only reply was that message was read. nothing about trying to fix the problem.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Raddy
Raddy

Thanks, parcel finally delivered Saturday. Thanks

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Review collected in partnership with PACK & SEND

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Cheyenne
CheyenneSouth East Queensland, QLD

Good experience but items broken

published
  • Thumbnail
  • Thumbnail
  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Ladytarn
LadytarnCentral, SA
  • 6 reviews
  • Verified

A BOOKING Service NOT a Courier Service

published

Pack and Send are a booking service only, they out source the actual courier that collects and delivers your goods, without telling you which company they will use.
Mostly this is fine, but if you have a issue (I had a carton arrive split open) they are the first to tell you it’s not their problem (unless and if you pay extra) so they are good for booking, a good price but poor on follow through of any issues. I will keep using them for the small amount of times I need them, but will suggest you buy insurance. Tracking is difficult as it seems to get scanned at one place 5 times then nothing then 5 times at another place so you are never really sure what’s going on. The actual couriers at my end are great, polite and helpful.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

FredN
FredN
  • 5 reviews
  • 5 likes
  • Verified

P&S make it easy and delivery is prompt

published

We have used P&S almost exclusively for delivery to Canada - we always set it up on line, print the documents at home. Staff at the depot are friendly and the only issues we have had with delivery are the result of delays in Canadian customs. Our last parcel for sent from Perth on a Monday and delivered in eastern Canada on the following Friday - fantastic! The comment below on condition of the goods on arrival is a result of careless handling/unpacking/repacking by Canada Customs!

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Review collected in partnership with PACK & SEND

Karen Churcher
Karen ChurcherSouth East Queensland, QLD
  • Verified

Mostly good...

published
  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionNo
PACK & SEND
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Review collected in partnership with PACK & SEND

  • Verified

Poor choice of delivery company

published

Pack and send has a great online service portal to send parcels.
Unfortunately, they subcontract out the delivery to other companies, who in this case, is TNT couriers, who was very rough with my parcel, with bits of the box ripped off and the contents jostled around.
This review is more so aimed at TNT couriers who you should absolutely avoid, as the time it takes to deliver is also much longer than advertised.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeLate
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
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Georgia Mandarino
Georgia MandarinoGreater Melbourne (Outer), VIC
  • Verified

Normally good but not during COVID

published

Never had too many issued before with Pack & Send but during Covid my staff had to drop the parcel to the DHL office on the other side of the island, it was not collected. Then what normally takes 2-3 days took 17 days. I did get a small amount back as a good will refund but the service is poor and they are not adjusting express shipping rates in line with the current service. You can't keep charging what you normally would for a 3 day service when it takes 17 and you have to drop the parcel to the depot. Come on guys we expect better service for a premium price

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeLate
  • Shipping TypeInternational
  • Delivery Arrived in Good ConditionNo
PACK & SEND
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Graham Walling
Graham WallingSydney, NSW
  • Verified

item damaged on receipt, no one interested

published

14 days to deliver, missing in transit, item damaged by courier. No one interested, NO CLAIM !!! Wont use again. emailed customer service with complaint, however no response. cannot reccomend this service after this event.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeUnacceptably Late
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
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Review collected in partnership with PACK & SEND

Helen Cooke
Helen CookeHobart, TAS
  • Verified

Great service!

published

It arrived in the time frame indicated to me on sending, so all good. Online system works well. The tracking information told us pretty much what was going on. Thanks.

  • Incentivised Review No
  • Sender or ReceiverSender
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Helen. Thank you for taking the time to write this review. It is great to know that we were able to provide you with the highest levels of service.

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Sniffer
SnifferGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like
  • Verified

Melb to Brisbane

published

No, the boxes were to be picked up Friday between 9 and 5. TNT were to pick them up from a residence but they did not show. After me ringing I was told they had been rescheduled to Tuesday (Monday was the holiday) - no reason, no excuse but i could drop them off at their nearest office. I did that Saturday morning and emailed them that that was the option I had taken. Yes, you guessed it, TNT came on the Tuesday - too late. All then went smoothly and they were delivered Friday, knocked about but intact.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Pack and Send Bunbury - terrific service

published

Brenda and Lester of Pack and Send Bunbury handled my shipment from Bunbury WA to Sydney in a speedy and expeditious manner. They did a wonderful job packing a fragile item but sadly it did arrive damaged in transit. Thankfully however, I had taken out insurance and when I advised them of the damage they were extremely helpful and speedy in helping me organise its repair and in settling payment. There was absolutely no trouble and were friendly and courteous all through. I would highly recommend them. I was the sender and receiver.

  • Incentivised Review No
  • Sender or ReceiverReceiver
  • Delivery TimeOn Time
  • Shipping TypeDomestic
  • Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Noella. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations. We look forward to helping you again soon.

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Questions & Answers

smngb
smngbasked

Hi. Are you guys sending parcel in the Philippines?

Thank you

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thanks for your enquiry. We'll need to refer you to a Service Centre in West Perth for this information. For full details on this Service Centre, please visit the following link https://www.packsend.com.au/westperth

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
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Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

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