1 photo
PACK & SEND
4.5 from 6,155 reviews · View Statistics
See the Best Couriers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by PACK & SEND

Pros

Caring customer service
Efficient, on-time delivery
Reasonably priced services

Reviews

Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Nik
NikGreater Melbourne (Inner), VIC

Very helpful and perfect communication

published

Sender. Package was delivered safely to the international address and staff being very helpful and prompt with their information provided to me in regards to the status of my package

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.

Similar opinion? Write a review on ProductReview.com.au!
DST
DST
  • 2 reviews
  • 1 like

Don't use pack & send. Overpriced, no home delivery, delivery should be included when the price is doubled.

published

Yes after I finally found them myself were in ok condition, yes tracking was supplied.
But for four boxes at nearly $700 is price gouging.
& They lost my boxes, I had to make many calls to find them.

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Excellent Staff and Service

published

The staff at Midland Pack and Send were very helpful throughout the whole process. My parcel had some issues with customs in India, but the team at Midland Pack and Send were very co-operative, their communication was great as they were in constant contact with me, DHL and India customs and were regularly updating me if anything was required or if any outcome was made. I would highly recommend them to anyone planning to send parcels overseas.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" personalised service and it is truly nice to know that our efforts are paying off. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Very good service!

published

Update info given to us all the way through till goods received. Pick up and drop off were closed enough to set time. Happy to use this service again next time.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Thank you so much for your 5 star review and your positive comments Lee. We're so glad to hear you were happy with our service and look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
  • Verified

Failed to collect item three days in a row, offered no compensation. Nearly lost my buyer because of it.

published

Failed to collect item three days in a row, offered no compensation. Nearly lost my buyer because of it. My concerns weren’t addressed in an email or responded to. Disappointing because I have used them before

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Chris
Chris
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Timbo
Timbo
  • 2 reviews
  • 1 like

No communication

published

My tracking stated that the delivery was going to be on one day however it arrived on a day when we were not present at home (with no notification) which meant the courier needed to wait for a lengthy period for us to return

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Timbo,
Thanks so much for taking the time to write to us about your Pack & Send experience.
We really appreciate the great feedback you have given us and value your recommendation.

Similar opinion? Write a review on ProductReview.com.au!
Tina Reardon
Tina ReardonGreater Melbourne (Inner), VIC
  • Verified

The fastest courier in times of covid.

published

Yes, the time I was told it would.
The tracking is good.
I have used three couriers now and this is by far the best each time. I will stick with these guys during covid. After covid I don't know because they are a little more expensive. Interstate is so much cheaper than sending in the same state too which is disappointing.
Usually they make good time. This one attached was one day late but I have had up to 10 days late with other couriers.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Tina,
We really appreciate the great feedback you have given us and value your honest recommendations.
It's great to hear you're really happy with the service we've provided.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Melbourne Sender
Melbourne SenderGreater Melbourne (Inner), VIC
  • Verified

Stressful

published

The package was picked up on time by StarTrack. I went, initially, to Pack and Send store and was advised the best and cheapest way was to use self-packing option. This was good advice.
When then parcel arrived interstate, I (the sender) was notified rather than the receiver that the parcel could be picked up. However, the parcel was then lost. It ended up back at Perth airport but, fortunately, it was retrieved in time!!
Not happy with the way it was dealt with. The employee was abrupt (rude) and offered no apology for the stress this whole event caused me.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Melbourne Sender
Melbourne Sender

Thankyou.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Kenneth Goodhew
Kenneth GoodhewIllawarra, NSW
  • 5 reviews
  • 2 likes
  • Verified

fast but tracking needs to improve

published

Delivery was fast and economical, but tracking was sadly lacking, showing parcel was still in departure depot for a number of days, until i received a message saying "parcel delivered"
Needed to accurately track parcel to ensure someone was home to receive it and sign for it !
also paid extra for signature on delivery but package was left on doorstep without a signature.
Realise xmas is a very busy time so that the small delay in delivery that occurred is acceptable.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Kenneth,
Thank you so much for your 5 star review and your positive comments.
We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.

Kenneth Goodhew
Kenneth Goodhew

did not exceed my expectations regarding tracking

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Mary Cribb
Mary CribbSydney Surrounds, NSW
  • Verified

Great experience

published

My parcels were picked up as scheduled. However, only one parcel was delivered and after a worrying night and a couple of phone calls the second parcel was delivered. The two people I contacted were very helpful especially the team member I spoke to on the phone.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Mary,
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.
We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Andy
Andy
  • 2 reviews
  • Verified

While couriers please charged 45 dollars, pack and send quote using the same service (couriersplease) was over $100…

published

While couriers please charged 45 dollars, pack and send quote using the same service was over $100…terrible overpriced service, slow and rude over the phone.
I would use any other company but these guys belong to a circus

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Jodie Levey
Jodie LeveySouth East Queensland, QLD
  • Verified

Beyond poor handling/damaged goods/no responsibility taken

published

Item not picked up on time, goods damaged damaged, complete disregard to handle item with care, not a care in the world, hide behind terms and condition fine print to avoid any responsibility.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Couriers

Find out how PACK & SEND compares to other Couriers

Know better, choose better.

Compare all
Charmaine
CharmainePerth, WA

Great service, efficient communication, highly recommended!

published

Excellent customer support from beginning to end. Che found a cost effective solution to send documents interstate. Che and Amber were attentive and went the extra mile at every stage.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message

Hi Charmaine,
On behalf us Pack & Send I would like to thank you for sharing this great review. We are thrilled that you enjoyed your experience. We look forward to helping you again soon.

Similar opinion? Write a review on ProductReview.com.au!
Brett Andersen
Brett AndersenSouth East Queensland, QLD
  • Verified

Pretty poor service

published

Did the full online registration of package and payment, printed off labels, did all the paperwork and package was due to be collected between Midday & 5pm, and was never collected. And still not collectyed the whole next day. Had to end up dropping it to a depot, who seemed to not want to have a lot to do with it, as it was for "Startrack" but eventually said I could leave it for them to collect. First time I've used this service - Not a glowing endorsement for service here.

Incentivised Review No
Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with PACK & SEND

Luca P.
Luca P.Perth, WA

Untrustable service

published

My Item was sent explicitly with direction of my sign at delivery time.
Instead the currier just throw 3500$ worth box outiside my house and left without wait anyone to pick it up!!
I dont mind that the item arrived with a week of delay ,But this is unacceptable!!!!

Incentivised Review No
Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 3

Questions & Answers

JEFFERSON T.
JEFFERSON T.asked

What's the shipping charge I want to send cycle (bike) weight 9 kg to India ( assam) pin code 781005

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
LizBet
LizBetasked

Can you please confirm that the additional cost for a signature on delivery will ensure that a signature is obtained and parcels will not simply be left on doorsteps etc?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
Unhappy Customer
Unhappy Customerasked

Can you guarantee that a parcel will be delivered in the next 1-2 days from pick up?

1 answer
PACK & SEND
CustomerCare P.PACK & SENDSend a private message
See all PACK & SEND questions

Get an answer from our members and PACK & SEND representatives

Details

Pack & Send delivers both packed and unpacked goods, including fragile, oversized and highly valuable items.

Services include: local and point to point services - for deliveries sent and received in the same city or town, priority services - for delivery on the next business day, interstate and international courier services, and courier satchels available in a variety of sizes, which are delivered on the next business day.

Points of praise for Pack & Send

  • An exceptional level of care from the Pack & Send customer service team was highly appreciated by reviewers.
  • Fast deliveries were made, with goods arriving either on time or earlier than the required date.
  • Parcels were commonly reported to have arrived at their destination in good condition.
  • A number of first-time customers stated that as a result of their positive experience, they’d choose the Pack & Send courier service to make their deliveries in the future.
  • The online self-service booking system proved itself to be an easy and straightforward process.
  • Pack & Send provides a cost-effective service, which some reviewers pointed out is cheaper than using Australia Post.

ProductReview_2022 Awards_logo

If you need goods delivered safely and efficiently, Pack & Send is a reliable option. This courier is clearly a trustworthy option - and has three ProductReview awards for Best Courier to show for it, earned in 2019, 2021 and 2022. Top points were awarded for goods being delivered on time and in good condition.

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.