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Pacvac Superpro 700

Pacvac Superpro 700 Questions & Answers

4.4 from 28 reviews

33 questions from our users

Leanne

Leanneasked

Superpro 700

Can cloth dust bags be washed and if so what do you recommend is the best process?

1 answer

Hi Leanne,

You can certainly wash the vacuum bags!

Place into a delicates bag inside out after emptying and beating out the fine dust.

Pop into the washing machine and run on a hand wash cycle using your regular detergent (40°C MAX).

This can also be done with the HEPA filter. I do this weekly


Evelyn

Evelynasked

Superpro 700

How do you remove the hose from the pacvac glide 300 as there is no suction so might also need to know how to remove something that is stuck in there ?

3 answers
Peter B18
Peter B18

check this Pacvac video https://www.youtube.com/watch?v=_pttPE5c23w Cheers, Peter

Pacvac
Charlie P.Pacvac

Hi Evelyn

Thank you for your enquiry.

We have two types of hose for the Glide 300, depending on the age of your machine, it should either unscrew or push in and turn to the left to remove.

The best way to check for a blockage is to disconnect the parts and drop a coin through. Please see the link below which will take you to a video that demonstrates this process for you.

https://youtu.be/hcrrl5WX524?t=295

To optimise the suction of the machine, it is important that you maintain it by cleaning the filter and changing the dust bags regularly, etc. For your convenience, here is a link to a video that demonstrates the key steps that you need to undertake to maintain your machine.

https://youtu.be/hcrrl5WX524?t=228

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

The Pacvac Team

Thomas M
Thomas M

There are two little tabs on the fittings at each end of the hose. Try squeezing those with a paperclip or similar. Hope this helps.


Phillip G

Phillip Gasked

Superpro 700

Hi I’ve got a pacvac 2000 and trying to find the 3lug hose to fit it but don’t know what to look for would be great full for any help on this issue? thanks

2 answers
Peter B18
Peter B18

Suggest you contact Pacvac head office in Perth direct

Pacvac
Charlie P.Pacvac

Hi Phillip

Thank you for your enquiry.

One of our key objectives as a business is to ensure that our machines are built to last, so we are delighted to hear that your machine is still working well for you.

The fitting you require for your machine is in stock; it’s part number is HOA008 and available at a unit price of $46.10 (GST inclusive).

Due to the age of the product, it isn’t available for purchase online so if you would kindly send an order via sales@pacvac.com with your delivery details, the Sales Team can assist you further and provide details on freight and delivery times.

I hope that helps with your enquiry, but please don’t forget that we are always here to help, so please reach out to us at any time and we’ll happily assist you.

Thank you.

Kind regards

The Pacvac Team


Karthik P

Karthik Pasked

Superpro 700

Hello can someone please explain about turbo boost accessory?

1 answer
Pacvac
Charlie P.Pacvac

Hi Karthik

Thank you for your enquiry.

The Turbo Head Floor Tool is the perfect accessory to ensure your carpets remain at their cleanest. The light, non-powered unit utilises the suction and airflow of the vacuum to spin the bristles, which agitates dirt and debris and achieves a better pick up and a deeper carpet clean. This can be particularly useful for medium pile carpets, where dirt can be harder to remove with a normal floor tool.

However, some high pile carpets can reduce the performance of a turbo head, so for us to advise you on the correct floor tool for your specific situation it would be ideal to discuss with you directly. You can contact us on (08) 9479 1444, please ask for Phill Parker or Nolan Smith.

Please don’t forget that we are always here to help, so don’t hesitate to contact our team at any time for assistance in future.

Thank you.

Kind regards
The Pacvac Team


hgar

hgarasked

Superpro 700

hi how do i put the straps back on the vacuum please i took them off as they got wet can you please tell me how do i put them on so i can use the backpack vacuum please thank you

1 answer
Pacvac
Charlie P.Pacvac

Hi hgar

Thank you for your enquiry, it’s always difficult remembering how things go back together when you’ve taken them apart.

For your convenience, we have generated a short video to demonstrate how to replace the straps on your Superpro 700. Please copy and paste the following link into your browser:

https://tinyurl.com/y9cjvne7

I hope that helps with your enquiry, but should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email contact@pacvac.com

Kind regards

The Pacvac Team


Jim

Jimasked

Superpro 700

Hi. We have just purchased a Pacvac 700. On first use on carpet it turns it self off every 10 minutes or so? Any ideas. Thanks

1 answer
Pacvac
Charlie P.Pacvac

Hi Jim

Thank you for your enquiry.

It would be best for you to give us a call on (08) 9479 1444 so that we can ascertain a little more information to ensure we give you the best possible advice.

However, in the meantime, the first trouble shooting step we would recommend is to check that there are no blockages in the hose, wand or floor tool. The easiest way to do this is to disconnect the parts and drop a coin through. One of the features of this product is a thermal cut-out which ensures motor protection if there is a blockage. We would also suggest that you double check to make sure that the short lead and extension lead are securely fitted.

Hopefully the above troubleshooting solves your issue, however, if not we are only a phone call away in ensuring you get this resolved quickly.

Alternatively, you can take it to one of our Service and Warranty Agents. Please cut and paste the following link into your browser to find the closest one to you: https://pacvac.com.au/pages/stockists-and-servicing

Kind regards

The Pacvac Team


Erika S

Erika Sasked

Superpro 700

How do i replace the hose that goes into the plastic top? i have bought a genuine replacement hose set including the head. rod hose and attachments but it has came with no instructions? is there buttons or little tabs that i press to release the old hose and attach the new one? i don't want to damage it as it's been an awesome vac for over 10 years just my hose was shot and the gaffer tape wasn't working on it anymore and the head was beyond warn out, so i needed new hose and head, but need to know asap how to put the new hose onto my machine correctly! thanks in advance

1 answer
Pacvac
Charlie P.Pacvac

Hi Erika

Thank you for your enquiry. We build our machines to last so it’s great to hear that your machine is still going strong after 10 years.

Based on the age of the machine it seems likely that your machine would have the push and twist style connect hose system. Our current machines have a screw style connect hose system. It is a little hard for us to ascertain from your question whether you have bought the original part or the current part. The good news is, if you have bought the current part this can still be fitted.

For your convenience, we have created a short video to help demonstrate what you need to do. Please copy and paste the following link into your browser:
https://bit.ly/2MfaPLZ

I hope that helps, however if you would prefer to discuss personally, please don’t hesitate to contact us on (08) 9479 1444.

Thank you.

Kind regards

The Pacvac Team


Donna-Lea R

Donna-Lea Rasked

Superpro 700

Hi There
Just wanting to find out what the best way is to clean the reusable Hypercone dust bags? Thank you

2 answers
Pacvac
Charlie P.Pacvac

Hello Donna-Lea

Thank you for your question, it’s great to see as keeping a clean dust bag (and filter) enhances the longevity of your machine and ensures optimal airflow / suction.

We provide a spare dust bag in the box when you purchase your vacuum to provide convenient cleaning, so in effect you can give the dirty dust bag a good shake out and then vacuum it clean, with the spare dust bag in place.

If you have had your machine for a while and don’t have a spare dust bag on hand, then we recommend giving it a good shake out, follow through with a brush over with the dusting brush to release the dirt and then a final shake out.

The alternative is to give it a good hand wash, however in doing this it is imperative that you ensure you are very thorough in washing as any dust / dirt left to dry after washing may clog the pores of the bag, not allowing the air to pass through effectively. It is also imperative that the dust bag is thoroughly dry before putting it back into the machine.

For your convenience, please copy and paste the following link into your browser, it is a short video on maintaining the Superpro 700 backpack vacuum cleaner:
https://youtu.be/ab1rT6OwOLA?t=5m28s

I hope that helps with your enquiry, but should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email contact@pacvac.com
Thank you.

Kind regards

The Pacvac Team

Peter B18
Peter B18

Hi, I ran a team of cleaners who all used their backpack vacs every day. I used to put the cloth dust bags and hyper ones through a washing machine regularly. Stopped the motors from overheating and ensured a top vac job


Rakesh Kumar

Rakesh Kumarasked

Superpro 700

I got Pacvac Superpro 700 . No power . All leads are ok including the switch. Any help?

1 answer
Pacvac
Charlie P.Pacvac

Hello Rakesh

Thank you for your enquiry and your thoroughness in checking the leads and switch.

The problem you are experiencing could be attributed to damage or perhaps a fault in the wiring which is not externally visible. Therefore, we recommend that you contact one of our Service and Warranty Agents who will be able to assist you further.

To locate your nearest service and warranty agent, please visit the following link on our website:
https://pacvac.com.au/pages/stockists-and-servicing

Should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email contact@pacvac.com

Thank you.

Kind regards
The Pacvac Team


ElViv

ElVivasked

Superpro 700

Looking at getting one of these for home, what sort of head do they have? Is it good at picking up long hair off thick acrylic carpet? Cheers

1 answer
Pacvac
Charlie P.Pacvac

Hello ElViv

Thank you for your question, we are so glad you are considering purchasing one of our Superpro 700 backpack vacuums for your home.

Our Superpro 700 comes standard with an all-purpose floor tool, which is great for cleaning low pile carpet and any hard floor surfaces.

For your thicker pile carpets and tackling long hair, our most commonly purchased floor tool for this purpose is the Pacvac turbo head floor tool (www.pacvac.com.au/products/flt007_floor-tool-turbo-head-32mm-280mm). A turbo head is a non-powered floor tool which utilises suction and airflow to spin the bristles, agitating dirt and debris to achieve better pick up and a deeper carpet clean. Please understand that as every carpet type is different, for us to advise you on the correct floor tool for your specific situation it would be ideal to discuss this with you directly.

Our full range of floor tools are listed online if you wish to view all options, please visit our website www.pacvac.com.au.

Should you require further assistance, please don’t hesitate to contact us direct on (08) 9479 1444 or email contact@pacvac.com

Thank you.

Kind regards
The Pacvac Team


SamG

SamGasked

Superpro 700

Hi, I have the pacvac superpro duo and loved it when it was new, but I am finding it has lost suction. Ive changed the hepa filter, wash the cloth bags and replace the paper bags but just cant seem to get decent suction anymore. Ive also checked the hoses for obstructions but theyre clear. Im finding this with both machines , I have an older one I inherited when I purchased my business plus bought a new one around 12-18 months ago. Any help would be greatly appreciated as its quite frustrating. Thanks

1 answer
Pacvac
Charlie P.Pacvac

Hello SamG

Thank you for your question. It is uncommon for our machines to lose suction due to reasons which aren’t easily resolved with our quick self-service troubleshooting steps which you have already undertaken. Rest assured we do have a few more higher level technical servicing checks relating to the motor brushes and blockages in the bottom housing which may assist in restoring your suction performance back to optimum levels.

We would love the opportunity to talk with you personally to discuss the next steps to get your machines back to performing at their peak as quickly as possible. Please don’t hesitate to contact us on (08) 9479 1444 and a member of our team will assist you. Alternatively our Authorised Service and Warranty Agents are highly trained and would also be able to provide assistance if preferred, please visit our website at https://pacvac.com/pages/stockists-and-servicing to locate our nearest Authorised Service and Warranty Agent.

Please don’t hesitate to get in touch, we look forward to hearing from you soon.

Thank you.

Kind regards
The Pacvac Team


Joanne R

Joanne Rasked

Superpro 700

can I use a regular (shorter) extension cord for my pac vac super pro?

3 answers
Mitesh
Mitesh

As long as it’s proving power, cord length does not matter

Carol Boots
Carol Boots

Yep any cord

Pacvac
Charlie P.Pacvac

Hello Joanne

Thank you for your question.

You definitely can use a shorter lead and you may be interested to know that we recently added a convenient 15 metre lead to our product range (part: EXL005) which is now available. Please contact us if you would like further information.

Pacvac always supports the use of genuine parts to ensure operator safety, optimum machine performance and to protect the 2 year manufacturer warranty which comes standard with your vacuum from date of purchase.

Should you require any further assistance with respect to this or anything else relating to your Pacvac vacuum, please don’t hesitate to contact us directly on (08) 9479 1444 or email contact@pacvac.com

Thank you.

Kind regards
The Pacvac Team


joy

joyasked

Superpro 700

hi can you explain the correct way to fit the dust paper bag and white net bag to my pacvac superior 700 please thanks joy

1 answer
Pacvac
Charlie P.Pacvac

Hi Joy

We thought the best way to demonstrate the appropriate way of fitting the dust bags into your Superpro 700 backpack vacuum was to create a short video for you. Unfortunately this took a little time, so we apologise for the one day delay in responding.

Please click on the link below to access the video demonstration or copy and paste it into your web browser:
https://www.youtube.com/watch?v=qHUqj38h-KM

If you have any trouble viewing the footage or if you require further assistance, please do not hesitate to contact us directly on (08) 9479 1444 or email contact@pacvac.com

Thank you.

Kind regards
The Pacvac Team


Richard

Richardasked

Superpro 700

love using the superpro 700 for a small cleaning job I do, and want to buy one for the home, but would prefer one with wheels (not the 300 glide as it's not the same type of vacuum design) I want the same cleaner but without the backpack unit, but on wheels. I can't find such a machine in your product line - can you enlighten me as to the existance of such an animal? thanks in anticipation of your reply - Regards Richard L Smith

1 answer
Pacvac
Charlie P.Pacvac

Hi Richard

Thank you so much for your question and we are glad to hear how much you love using our products.

We would love to hear more from you with regards to how you hope to use the machine and what it is that you like so much about our Superpro 700 so we can best advise you. Consequently, if you would be happy to contact our offices between 8.00am and 4.00pm AWST Monday-Friday on (08) 9479 1444 or email sales@pacvac.com one of our team members will gladly assist you.

We look forward to hearing from you soon.

Thank you.

Kind regards
The Pacvac Team


chi

chiasked

Superpro 700

What is the difference between the superpro 700 and th superpro 700 duo?

2 answers
Mariah123
Mariah123

The Duo will withstand moisture (ie water on a floor) from damaging the motor.

Pacvac
Charlie P.Pacvac

Hello Chi

Thank you for submitting your question.

Both products offer similar suction performance, however the key difference is that the Superpro duo 700 utilises a by-pass motor, whereas the Superpro 700 features a flow-through motor.

The by-pass motor featured in the duo is designed specifically to minimise contact with contaminated air from the vacuum. This allows for small amounts of liquid to be sucked up without causing corrosion or other damage to integral parts of the motor, whilst also maintaining sufficient cooling to ensure longevity and performance.

The Superpro 700 is one of Pacvac’s most popular choices and is highly recommended for all-purpose cleaning in areas where it will not come into contact with moisture.

We hope this helps in answering your question. Please don’t forget that we are always happy to help so don’t hesitate to contact our team for further assistance.

Thank you.

Kind regards
The Pacvac Team


Ewen

Ewenasked

Superpro 700

Can you use this without the throwaway bags successfully?

3 answers
PaulS
PaulS

Yes. You just have to clean the cloth bag occasionally.

Pacvac
Charlie P.Pacvac

Hi Ewen

Thank you for your question.

Pacvac currently provides a choice of either paper or SMS disposable dust bags which are suitable for use with this machine.

In short, yes the vacuum cleaner can be used without the disposable dust bag, however MUST always be used with a reusable dust bag fitted in the machine.

Whilst using a disposable dust bag is not essential, using it does come with some advantages:
- Convenient disposal of dust captured.
- Reduces the cleaning efforts required for your reusable dust bag and the Hypercone HEPA rated filter.
- Adds an additional stage of filtration for better indoor air quality and motor protection.

We hope this has answered your question and we are always here to help, so please don’t hesitate to contact our team at any time and we’ll happily assist you.

Thank you.

Kind regards
The Pacvac Team

Mariah123
Mariah123

yes


abby

abbyasked

Superpro 700

Hi,
we are a conservation company and the pacvac backpack cordless would suit some of our work locations (museum displays etc where dangling power cords could get in the way or cause damage. Is the average cost $1300?

1 answer
Pacvac
Charlie P.Pacvac

Hi Abby,

Thank you for taking the time to contact Pacvac and great to hear you are interested in the Superpro Battery 700 Back Pack Vacuum Cleaner.
Pricing varies around Australia because our Authorised Distributors often have promotions running so we would need to know where you are located to give you the best price.
The best idea would be to contact us on (08) 9479 1444 so that we can give you the details of our nearest distributor in your area and also organise for you to go and try our backpack on. If you call us and ask to speak to Phill our National Sales Manager he can also go through your requirements with you in detail and find you the best deal and ensure you get all your questions answered.

Kind regards
The Pacvac Team


Pete

Peteasked

Superpro 700

Hi guys,

We have a Vacpac Superpro duo 700 and are very happy with it.
Do you have a head that is designed for timber floors specifically?

Thanks.

1 answer
Pacvac
Charlie P.Pacvac

Hi Pete

Thank you for taking the time to contact Pacvac and great to hear you are very happy with your Superpro Duo 700 Back Pack Vacuum Cleaner.
The floor tool supplied with the Superpro Duo 700 (Combination Floor Tool part number UA908W) is recommended for both soft and hard floor types,
however if you want added certainty to protect your timber floor we recommend our All Purpose Floor Tool (part number UA917H),
which features bristles to prevent the floor from scratching.
Please do not hesitate to contact us on (08) 9479 1444 if you have any further queries or would like to know where to purchase.

Kind regards
The Pacvac Team


EmJ

EmJasked

Superpro 700

Hi everyone,
What is the comparison between the turbo and the power heads for a pacvac.
Ive used the power head assembly before and loved it. Great for houses with animals.
But I wore it out in less than 12 months. Is this normal?
So I'm wondering what is the comparison between a power head and a turbo head?

1 answer
Pacvac
Charlie P.Pacvac

Hello EmJ

Power heads are great for picking up animal hair and turbo heads aren’t too bad either!

We have compiled a few quick points for you below to assist in identifying the key differences:

POWER HEAD
- A larger, motorised/powered unit which plugs into the base of the vacuum cleaner, alongside the standard power cord.
- Uses power to create a spinning and beating action which lifts dirt and debris from deep within the carpet.
- A power head is only suited for use with our Superpro 700, Superpro duo 700 and Superpro micron 700 backpack vacuums as they feature the required 240V power outlet.

TURBO HEAD
- A lighter, non-powered unit.
- Utilises the suction and consequently air flow of the vacuum cleaner to spin the bristles within the turbo head to pick up dirt from the carpet.
- Whilst providing a slightly deeper clean than a standard floor tool, the spinning action is typically not as strong as the power head and doesn’t pick up as much dirt and debris from deep within the pile of the carpet.

Both of these types of floor tools rely on the filters and dust bags being cleaned and emptied regularly to maintain high levels of suction and airflow for optimum efficiency. We also recommend cleaning both styles of vacuum heads on a regular basis to ensure they remain hair and dirt free. This will prevent any restriction to the rotation of brushes.

To enable us to better assist you with your question regarding lifespan of your floor tools, we would love for you to contact us on (08) 9479 1444 to speak with one our sales staff, as consideration needs to be given to the environment the equipment is being used in, frequency of use and maintenance.

We hope you find this response helpful and we look forward to hearing from you to provide further assistance.

Thank you.

Kind regards
The Pacvac Team


randomcleaner

randomcleanerasked

Superpro 700

Hi guys my pacvac superpro 700 wont turn on?? It stopped and started twice during a clean and then stopped without me touching it and now I cant get it to start again?

3 answers
Pacvac
Charlie P.Pacvac

Hello Randomcleaner

Thank you for submitting your question relating to your Superpro 700 not turning on.

Unfortunately this issue could be occurring as a result of many reasons and it is difficult to correctly advise you on how to rectify the situation without first speaking with you to troubleshoot this further.

If you could please phone our offices between 8.00am – 4.00pm AWST on (08) 9479 1444 a member of our friendly sales team would be more than happy to assist you personally. Otherwise please feel free to email us directly at sales@pacvac.com with your preferred phone number (making reference to this enquiry) and we will call you back at a time most convenient for you.

We look forward to hearing from you.

Thank you.

Kind regards
The Pacvac Team

randomcleaner
randomcleaner

Thank you for your very fast ressponse!! I worked out over the weekend that it is an eletrical cault aand as soon as i used a different lead it worked like a charm like usual. Thank you guys! Best vac ive ever brought and my clients all love how it cleans their floors. Cheers

randomcleaner
randomcleaner

Thank you for your very fast ressponse!! I worked out over the weekend that it is an eletrical cault aand as soon as i used a different lead it worked like a charm like usual. Thank you guys! Best vac ive ever brought and my clients all love how it cleans their floors. Cheers


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