Hi Beaming L,

Thank you for your question, it’s great to see as keeping a clean dust bag (and filter) enhances the longevity of your machine and ensures optimal airflow/suction.

We provide a spare dust bag in the box when you purchase your vacuum to provide convenient cleaning, so in effect you can give the dirty dust bag a good shake out and then vacuum it clean, with the spare dust bag in place.

Alternatively, you can wash these reusable SMS dust bags, however you must ensure you are very thorough in washing as any dust / dirt left to dry after washing may clog the pores of the bag, not allowing the air to pass through effectively. It’s equally important that the dust bag is thoroughly dry before putting it back into the machine.

If you have been using the same reusable dust bag for some time, we do recommend replacing them with new ones if it appears the worst for wear.

If you are located within Australia, you can purchase a replacement dust bag through our online store via this link https://shop.pacvac.com/au/reusable-sms-cone-dust-bag-5l-grey , or from one of our stockists.

For more safety and maintenance tips on Pacvac machines, you can visit the Pacvac Academy at https://academy.pacvac.com/ where we provide short to the point video tutorials on your vacuum cleaner.

I hope this is helpful to you, please don't hesitate to let us know if you have any further questions about our product/s.

Hope you have a great day!

Best,
Juliet

Hi Mark,

Thank you for your enquiry, we’re thrilled you love our Superpro 700!

There could potentially be a blockage in the bent end handle piece, which we have a simple trick to check.

Remove the handle piece from the hose, and drop a 10 cent coin down one end.
If the coin doesn't come out of the other end there's a blockage, if it does then there may be another issue.

If this is the case could you please advise your location so we could connect you with your closest service outlet?

Please don't hesitate to reach out directly to us if you need any further help!

Kind Regards,

Zoe

Hi Terry,

Thank you for your enquiry!

Using a corded Pacvac machine will give a more powerful suction of 38 litres per second at 240v, which is why it’s ideal for deep cleaning.

Our battery machines like the Superpro run on 36v with suction of 33 litres per second, making them perfect maintenance units, where you get a quick, hassle free clean without any cords and having to locate power.

I hope this answers your question, if there’s anything further I can do to help please let me know!

Kind Regards,

Zoe