Hi Ashish,

Thank you for your review and feedback of our Superpro 700 backpack vacuum, we are so pleased that you are finding great value of your machine. We are always keen to hear directly from our users about their experience as it really helps us continuously improve our products.

When designing our harness and back support system, we worked with chiropractors and ergonomists to ensure our machines achieve wearable comfort, and have been manufactured to ensure safe operator use. This factors in the breathability of the material choices of the harness, and ultimately delivering a lightweight machine which puts the least amount of stress on its users.

Typically, discomfort is only ever experienced when our backpacks aren’t being worn correctly, I’ve attached a link below to our Pacvac Academy where you can follow a simple guide to machine wearability: https://academy.pacvac.com/ . We hope these videos are helpful and improves the comfort level of our machine on your back.

We are sorry to hear you are having issues with the wheels of your all-purpose floor tool that comes in the box with the Superpro 700. As it is a consumable item in nature, wear and tear is to be expected, particularly when used frequently for professional cleaning, or in heavy-duty environments. Owing to its low profile design and lightweight construction, not to mention a much more economical product to replace compared with other brands, it is still by far the most popular floor tool in the market today.

Pacvac has several other floor tool options in our range which you can consider adding to your machine. We can recommend our turbo head floor tool which might suit your usage better, if you deal a lot with carpets, this non-powered unit utilises the suction and airflow of the vacuum cleaner to spin the bristles, agitating dirt and debris to achieve better pick up on and a deeper carpet clean.
https://shop.pacvac.com/au/turbo-head-floor-tool-280mm

Alternatively, the combination floor tool is also popular amongst our users. Find it here: https://shop.pacvac.com/au/combination-floor-tool-270mm

We hope these information helps with your concerns and please don’t hesitate to reach out if we can help you further.

Kind regards,
Urvin

Hi there,

Thank you for your feedback! We really appreciate you taking the time to explain the issue you're having.

It sounds like you're experiencing an electrical fault somewhere, either within the short lead or within the Pacvac machine itself.

We would recommend a process of elimination, try using the Pacvac machine with a different short lead.

If this works then we can assume the short lead was faulty, if this doesn't work you'll need to take your
Pacvac machine to your nearest service agent to take a look at what's going on.

We've sent you a message to get a little bit more information from you so we can help you find your nearest servicing agent.

If you'd prefer to do this yourself, you can enter your suburb into the form through the link below:

https://shop.pacvac.com/au/servicing-centres

Let me know how you go with this if we can help further!

Kind Regards,

Zoe

Hi Jeet,

Thank you for your enquiry!

Each machine we release is carefully designed and engineered as we continuously improve and innovate with our products, so it’s not a simple case of fitting a battery into one machine to turn it into another.

With regards to our pricing we recommend finding your nearest distributor to discuss further, which you can do by typing your suburb into the entry field through the below link:

https://shop.pacvac.com/au/servicing-centres

Please let me know if there’s anything further I can help you with today,

Kind Regards,

Zoe