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Palm Pools and Spas

Palm Pools and Spas

2.6 from 35 reviews · View Statistics
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Listing monitored by Palm Pools and Spas

Reviews

1.3
3 reviews
5
(0)
4
(0)
3
(0)
2
(1)
1
(2)
  • Value for Money
    1.0 (2)
  • Cleaning & Maintenance
    1.5 (2)
  • Product Quality
    1.0 (2)
  • Return Claim MadeYes · No (3)
  • Warranty Claim MadeYes (0) · No (3)
Previous
Next
Tekuiti
Tekuiti
  • 2 reviews

Average - Grouting Now Being Redone

published

This review is many years in coming but due to poor workmanship, tiles are now falling off our Palm Pool and we are now paying a tiler to redo the entire pool . During the pool installation and after service the operators were so arrogant and bullish that my parents were just happy to see the back of them. After reading the previous reviews I am pleased to add our experience as a warning to potential customers.

Value for Money
1/5
Cleaning & Maintenance
2/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
She
SheSydney, NSW
  • 9 reviews
  • 8 likes

You can’t get away with people’s hard earnt dollar

published
Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Maria f
Maria fSydney, NSW
  • 3 reviews
  • 3 likes

Poor customer service and all round service

published

This company never returns calls or responds to email. They are quite happy to receive the payment but once they do, you never hear from them again. I don't even know if I have warranty. I went up and down Withers Rd Rouse Hill and they are no where to be found. They are no longer at Castle Hill. Who knows if they are at Dee Why and Caringbah like they say. Applaud how I have been disregarded. No use leaving messages on their phone or email.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypeSpa

Questions & Answers

Daisy
Daisyasked

Where has Palm Pools gone? Haven't been able to contact them for over a month and no response to phone messages or emails.

4 answers
Daisy
Daisy

We have the same issue. Been trying now since the end of Feb 2019 to contact them by phone and email - no response. A search of the web takes you to Sunshine Pools and Spas. Similar details and names to that of Palm Pools. Different phone number - tried that and no response either. We even have a few tradesman contacting us for payment as Palm Pools haven't paid them.
Steve.

Fed up
Fed up

Hi Steve
Not sure where they have gone as we couldn’t get hold of them too ... they never answered our emails, only time we heard from them is when they tried to send us a invoice to be paid.
We are now seeing legal action.
Good luck

Nick
Nick

Try Sunshine Pools and Spas Rouse hill. Looks suspiciously similar.

Get an answer from our members and Palm Pools and Spas representatives

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