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Terrible after sales service
I have the older model of this fridge, which is also excellent.
But I'm leaving this review to advise about Panasonic's after sales service!
I discovered a leak from the bottom of the fridge recently. Investigations with a Panasonic technician determined the cause is due to the fridge the missing water evaporator pan at the back to collect water. This has also caused the bottom plate of the fridge to rust.
Panasonic have refused to send out a water evaporator pan or take any action to the rusting plate as the warranty period has lapsed. This is despite them delivering a defective fridge which is missing a key component!
It is hard to control the temperature (no temperature display), loud and worst of all the vegetable case is narrower then the brackets and it falls through every time you pull or push the case and gets wedged between the brackets, when you try to release case plastic brackets are being damaged and shaved, soon there will be nothing holding the veggie case (hope the warranty and extended insurance will cover this type of bad design). Stay away from this model.
I fell in love with the look of this fridge, great design and big enough for a family of 5, easy to clean. It is very loud though and vibrates through the floor, I keep it on the minimum to try and reduce the length of the noise but with little difference. I've had it for 9 months now and still the same. The stainless steel is very soft and easily damaged. Already had 3 dings in the first month. I have never experienced this with a stainless steel fridge before. A bit disappointing.
Questions & Answers
Hi, what will happen if the door left open for a long period of time?
Please call our customer service team on 132600 and they will assist you.
How do you clean the outside of the doors on the stainless steel look side
Hi Leanne, Thanks for your enquiry, it best for you to contact our customer service team on 132600 for assistance.
Have a brand new Panasonic 551L Bottom Mount refrigerator. Less than one week old...the retailer is now away on Holidays. The freezer drawer is jammed solid on the left hand side (looking at the drawer) and refuses to open. the right hand side is willing but not the left. the drawer has not opened smoothly since purchase. Keiran - Murrumbateman 2582
Oh dear, not sure how I can help you with this but it is a great fridge. Maybe check the foot level. Have a Merry Christmas.
Thanks Mitch5. All good there! hoping Panasonic will get back to me in the morning,
Hi Keiran, sorry to hear you are having this issue. Please call 132600 for assistance.
Get an answer from our members and Panasonic representatives
|Category||Bottom Mount Fridges / Refrigerators||Bottom Mount Fridges / Refrigerators|
|Dimensions||1714 x 775 x 741 mm||1714 x 775 x 741 mm|
|Energy Rating||3.5 star(s)||3.5 star(s)|
|Household Size||5+ people||5+ people|
|Features||Foldable/Retractable Shelf||Foldable/Retractable Shelf|
|Weight||88 kg||88 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Stainless Steel||White|
|Total Capacity||551 L||551 L|
|Fridge Capacity||398 L||398 L|
|Freezer Capacity||153 L||153 L|
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