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Panasonic Slim-Line Ducted

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  • Value for Money
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  • Ease of Use
    4.0 (1)
  • Cleaning & Maintenance
    2.0 (1)
  • Noise Level
    1.0 (1)
  • Heating / Cooling Speed
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alex2001

alex2001Perth, WA

  • 27 reviews
  • 44 likes

Panasonic outdoor unit at home very very loud. Well above 85db.

published

Panasonic has service technicians and won’t replace despite outdoor unit sounding like a World War II fighter aircraft on takeoff . By compare Mitsubishi unit I had installed on my workshop is whisper quiet. Wish Panasonic had not been installed on my 90 year old mums house. Can’t give a plug for Ford and Doonan West Perth in all of this. They’ve not returned calls.

Purchased in January 2019 at West Elm WA, Perth.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Heating / Cooling Speed
Incentivised ReviewNo
Home Insulation LevelGood
Room TypeWhole House
See all answers
2 comments
Panasonic
Panasonic Australia C.Panasonic

Hi Alex, sorry to hear about the fault with the unit, please contact our customer service team for further assistance on 132600

alex2001
alex2001

Questions & Answers

alex2001

alex2001asked

Slim-Line Ducted S-125PF1E5B / U-125PZ2R5 (12.5kW)

Why are your outdoor units so loud?

No answers
alex2001

alex2001asked

Slim-Line Ducted S-125PF1E5B / U-125PZ2R5 (12.5kW)

How come Panasonic ask Jenny to contact their customer service but they don't do same for my review?
Maybe because I did contact customer service and they cant fix an inherent fault in the product?
Not good customer relations. Hey, Panasonic how about getting in touch and to offer a replacement for the outdoor unit and with something quieter?

No answers
Jenny L

Jenny Lasked

Slim-Line Ducted S-125PF1E5B / U-125PZ2R5 (12.5kW)

My unit is 6 months old , the first time it hit 35degrees in the Summer it packed up, the installer had to remove the 15 Amp circuit breaker and fit a 30 Amp to get it to work, let's hope it does not burn the house down. When it was 3 degrees a couple of days ago this Winter the heating packed up. The installer said it was the defrost stuck, he got it working. It is now very noisy, not happy with it, what can you do.?

2 answers
Panasonic
Panasonic Australia C.Panasonic

Hi Jenny. Please contact our customer service team on 132600 to discuss further.

alex2001
alex2001

Hi Jenny. Interesting that your Panasonic outdoor unit is now very loud. If you look at the review I have submitted along with video and audio attached I too have encountered the loudest outdoor unit I have ever heard. Panasonic sent service agents but there was little they could do and the sound at 82db I think exceeds environmental regulations. Perhaps Panasonic should be contacting all purchasers of these models and offer a replacement unit ?

Get an answer from our members and Panasonic representatives

Details

Compare all 8 Panasonic Slim-Line Ducted
CategoryDucted Air ConditionersDucted Air ConditionersDucted Air ConditionersDucted Air Conditioners
Price (RRP) $2,735.00$2,823.00$3,981.00$3,981.00
Features Wi-Fi Smart ControlWi-Fi Smart ControlWi-Fi Smart ControlWi-Fi Smart Control
Cooling Power6 kW7.1 kW10 kW10 kW
Heating Power6 kW7.1 kW10 kW10 kW
Reverse Cycle YesYesYesYes
Indoor Unit Dimensions 290 x 1000 x 700 mm290 x 1100 x 700 mm290 x 1400 x 700 mm290 x 1400 x 700 mm
Outdoor Unit Dimensions 695 x 875 x 320 mm695 x 875 x 320 mm996 x 980 x 370 mm996 x 980 x 370 mm
Max Indoor Sound Pressure Level35 dB35 dB38 dB38 dB
Max Outdoor Sound Pressure Level48 dB49 dB52 dB52 dB
Operating Temperature for Cooling-10 to +43-10 to +43-10 to +43-10 to +43
Operating Temperature for Heating-15 to +24-15 to +24-15 to +24-15 to +24
Manufacturer Warranty5 year(s)5 year(s)5 year(s)5 year(s)
Compare all 8 Panasonic Slim-Line Ducted

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