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Panasonic Slim-Line Ducted
1.0 from 2 reviews · View Statistics
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Reviews

1.0
2 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(2)
  • Build Quality
    2.0 (1)
  • Value for Money
    1.0 (1)
  • Ease of Use
    4.0 (1)
  • Cleaning & Maintenance
    2.0 (1)
  • Noise Level
    1.0 (1)
  • Heating / Cooling Speed
    1.0 (1)
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Rosie
RosieGriffith 2603, ACT
  • 5 reviews
  • 2 likes

Broke down after only 2 years

published

We had two Panasonic air conditioners installed two years ago at considerable expense. In the past few weeks both have broken down. They have had to have the internal controller boards replaced. Same fault, different sized units. This is extremely disappointing given that they cost so much money and are still relatively new. We do not have confidence in this product and will be recommending that people research other brands. We wish we had.

Panasonic
Panasonic Australia C.PanasonicSend a private message
Rosie
Rosie

They do work now after being out of action for a couple of weeks. The question is how long for? We have no trust in this product.

Panasonic
Panasonic Australia C.PanasonicSend a private message

Dear Rosie, Thanks you for updating us, hopefully you wont have any further issues with your unit and if you do please call us on 132600 and we can work with you to resolve the issue.

Thanks

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alex2001
alex2001Perth, WA
  • 27 reviews
  • 47 likes

Panasonic outdoor unit at home very very loud. Well above 85db.

published

Panasonic has service technicians and won’t replace despite outdoor unit sounding like a World War II fighter aircraft on takeoff . By compare Mitsubishi unit I had installed on my workshop is whisper quiet. Wish Panasonic had not been installed on my 90 year old mums house. Can’t give a plug for Ford and Doonan West Perth in all of this. They’ve not returned calls.

Purchased in at West Elm WA, Perth.

  • Build Quality
  • Value for Money
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Alex, sorry to hear about the fault with the unit, please contact our customer service team for further assistance on 132600

alex2001
alex2001
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Questions & Answers

alex2001
alex2001asked
Slim-Line Ducted S-125PF1E5B / U-125PZ2R5 (12.5kW)

Why are your outdoor units so loud?

No answers
alex2001
alex2001asked
Slim-Line Ducted S-125PF1E5B / U-125PZ2R5 (12.5kW)

How come Panasonic ask Jenny to contact their customer service but they don't do same for my review?
Maybe because I did contact customer service and they cant fix an inherent fault in the product?
Not good customer relations. Hey, Panasonic how about getting in touch and to offer a replacement for the outdoor unit and with something quieter?

No answers
Jenny L
Jenny Lasked
Slim-Line Ducted S-125PF1E5B / U-125PZ2R5 (12.5kW)

My unit is 6 months old , the first time it hit 35degrees in the Summer it packed up, the installer had to remove the 15 Amp circuit breaker and fit a 30 Amp to get it to work, let's hope it does not burn the house down. When it was 3 degrees a couple of days ago this Winter the heating packed up. The installer said it was the defrost stuck, he got it working. It is now very noisy, not happy with it, what can you do.?

2 answers
Panasonic
Panasonic Australia C.PanasonicSend a private message

Hi Jenny. Please contact our customer service team on 132600 to discuss further.

alex2001
alex2001
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Panasonic Slim-Line Ducted

Details

Compare all 8 Panasonic Slim-Line Ducted
CategoryDucted Air ConditionersDucted Air ConditionersDucted Air ConditionersDucted Air Conditioners
Price (RRP) $2,735.00$2,823.00$3,981.00$3,981.00
Features Wi-Fi Smart ControlWi-Fi Smart ControlWi-Fi Smart ControlWi-Fi Smart Control
Cooling Power6 kW7.1 kW10 kW10 kW
Heating Power6 kW7.1 kW10 kW10 kW
Reverse Cycle YesYesYesYes
Indoor Unit Dimensions 290 x 1000 x 700 mm290 x 1100 x 700 mm290 x 1400 x 700 mm290 x 1400 x 700 mm
Outdoor Unit Dimensions 695 x 875 x 320 mm695 x 875 x 320 mm996 x 980 x 370 mm996 x 980 x 370 mm
Max Indoor Sound Pressure Level35 dB35 dB38 dB38 dB
Max Outdoor Sound Pressure Level48 dB49 dB52 dB52 dB
Operating Temperature for Cooling-10 to +43-10 to +43-10 to +43-10 to +43
Operating Temperature for Heating-15 to +24-15 to +24-15 to +24-15 to +24
Manufacturer Warranty5 year(s)5 year(s)5 year(s)5 year(s)
Compare all 8 Panasonic Slim-Line Ducted
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