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Panasonic Slim-Line Ducted
S-125PF1E5B / U-125PZ2R5 (12.5kW), S-60PF1E5B / U-60PZ2R5 (6.0kW), S-71PF1E5B / U-71PZ2R5 (7.1kW), etc... (See All)
- 5 reviews
- 2 likes
We had two Panasonic air conditioners installed two years ago at considerable expense. In the past few weeks both have broken down. They have had to have the internal controller boards replaced. Same fault, different sized units. This is extremely disappointing given that they cost so much money and are still relatively new. We do not have confidence in this product and will be recommending that people research other brands. We wish we had.
They do work now after being out of action for a couple of weeks. The question is how long for? We have no trust in this product.
Dear Rosie, Thanks you for updating us, hopefully you wont have any further issues with your unit and if you do please call us on 132600 and we can work with you to resolve the issue.
Thanks
- 27 reviews
- 47 likes
Panasonic outdoor unit at home very very loud. Well above 85db.
Panasonic has service technicians and won’t replace despite outdoor unit sounding like a World War II fighter aircraft on takeoff . By compare Mitsubishi unit I had installed on my workshop is whisper quiet. Wish Panasonic had not been installed on my 90 year old mums house. Can’t give a plug for Ford and Doonan West Perth in all of this. They’ve not returned calls.
Purchased in at West Elm WA, Perth.
- Build Quality
- Value for Money
- See all answers
Hi Alex, sorry to hear about the fault with the unit, please contact our customer service team for further assistance on 132600
Hi Panasonic
The outdoor unit noise was reported as a warranty fault. Panasonic sent your PERTH Service Contractor to examine. The advice from your technicians was that the outdoor unit is just very ...
Questions & Answers
Why are your outdoor units so loud?
How come Panasonic ask Jenny to contact their customer service but they don't do same for my review?
Maybe because I did contact customer service and they cant fix an inherent fault in the product?
Not good customer relations. Hey, Panasonic how about getting in touch and to offer a replacement for the outdoor unit and with something quieter?
My unit is 6 months old , the first time it hit 35degrees in the Summer it packed up, the installer had to remove the 15 Amp circuit breaker and fit a 30 Amp to get it to work, let's hope it does not burn the house down. When it was 3 degrees a couple of days ago this Winter the heating packed up. The installer said it was the defrost stuck, he got it working. It is now very noisy, not happy with it, what can you do.?
Hi Jenny. Please contact our customer service team on 132600 to discuss further.
Hi Jenny. Interesting that your Panasonic outdoor unit is now very loud. If you look at the review I have submitted along with video and audio attached I too have encountered the loudest outdoor unit ...
Read moreI have ever heard. Panasonic sent service agents but there was little they could do and the sound at 82db I think exceeds environmental regulations. Perhaps Panasonic should be contacting all purchasers of these models and offer a replacement unit ?Get an answer from our members and Panasonic representatives
Details
| Category | Ducted Air Conditioners | Ducted Air Conditioners | Ducted Air Conditioners | Ducted Air Conditioners |
|---|---|---|---|---|
| Price (RRP) | $2,735.00 | $2,823.00 | $3,981.00 | $3,981.00 |
| Features | Wi-Fi Smart Control | Wi-Fi Smart Control | Wi-Fi Smart Control | Wi-Fi Smart Control |
| Cooling Power | 6 kW | 7.1 kW | 10 kW | 10 kW |
| Heating Power | 6 kW | 7.1 kW | 10 kW | 10 kW |
| Reverse Cycle | Yes | Yes | Yes | Yes |
| Indoor Unit Dimensions | 290 x 1000 x 700 mm | 290 x 1100 x 700 mm | 290 x 1400 x 700 mm | 290 x 1400 x 700 mm |
| Outdoor Unit Dimensions | 695 x 875 x 320 mm | 695 x 875 x 320 mm | 996 x 980 x 370 mm | 996 x 980 x 370 mm |
| Max Indoor Sound Pressure Level | 35 dB | 35 dB | 38 dB | 38 dB |
| Max Outdoor Sound Pressure Level | 48 dB | 49 dB | 52 dB | 52 dB |
| Operating Temperature for Cooling | -10 ℃ to +43 ℃ | -10 ℃ to +43 ℃ | -10 ℃ to +43 ℃ | -10 ℃ to +43 ℃ |
| Operating Temperature for Heating | -15℃ to +24℃ | -15℃ to +24℃ | -15℃ to +24℃ | -15℃ to +24℃ |
| Manufacturer Warranty | 5 year(s) | 5 year(s) | 5 year(s) | 5 year(s) |
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Dear Rosie, we are sorry to hear about your experience. Our units come with 5year warranty to ensure that if a unit was to fail we the manufacturer would get the unit up and running as quick as possib...
Read morele, and if a unit was deemed unrepairable then we would take next steps in resolving the matter. So now that the boards have been replaced are the unit back up and running? Thanks