They Over Charge - be Warned
There is a serious issue with this firm overcharging. I am not going to use emotional language but be warned. Lucky for us I sensed something was not right, cancelled the job; engaged another plumber and got the job done for 80% less than what Pascoe's quoted. Lost our deposit but still saved a lot of money. Whoever you are get a second opinion - never use Pascoe's without a cross check.
Service was so bad that I did not even get as far as a quote
Had a quote/service booked for between 3-6 pm, received a call 1pm asking to come early, I advised unable to leave work until 2.45, left work then only to receive a call at 4 to say that he could not come and needed to reschedule. Had actually gone home. Obviously do not need business, most certainly not getting mine. I should charge them for the 2 hours work I missed
Fixed price charges for work that may include work not carried out
Warning that this Company charges fixed price even if they don't do the whole job. Plumber came to check and clean sewerage line because it was blocked. By the time he arrived the blockage was gone but they checked it and did no cleaning as it wasn't required. Cost $1180 fixed price for half an hours work ( ie $2000 per hour). After a number of emails, the company agreed that it would reduce my bill by $320 but only because they had not actually unblocked the drain. This I accepted as a small win. Apparently, this job can take them 2 hours and they take the risk that it could be longer so as you can see this is a much more reasonable rate of $500 per hour (after deducting a call out fee that they don't charge) for fixed price job.
Pascoes attempt to rip off purchaser through overcharging and doing unnecessary work
Called Pascoes as two power points not working and advised the phone person that no breaker was tripped. Supposed Electrician arrives to fix fault, tests power points, states they aren't working (I knew that) went to switchboard, no breakers tripped (I knew that as well). Then the real surprises came; firstly the question of "Would you be staying here long term as the switchboard needs upgrading" (This is false as we had Western Power inspectors at our home recently to check the main earth and neutral connection) and then the statement "I need...to send someone out to fault find the cause" and he would charge me the same rate as replacing two power points at $245 each - a total of $490. I said no thanks (I know this is not what is required as an Electrician in a past career) and was then informed this is what anyone would charge me for this. What a joke Pascoes. If I was unsuspecting I could have been talked into work that was not required and been severely ripped off.
Rip off merchants, don’t trust the salesman in sheep’s clothing for a quote!
Called through to Pascoes as they were the second listing on Google (they obviously use all the money they have ripped off people to secure this place) old mate came out to issue the quote, promised me industry rate for a fire compliance certificate and the tradesman would thoroughly check rcd’s and even conduct a smoke test. No smoke test, electrician was at my property 15 minutes then gone. Took 1.5 months for paperwork to be issued after multiple calls, stuffed up bill payment (claimed no evidence of payment) and upon ringing other electrici...ans overcharged $400 (during covid 19 - not money I had to waste on dodgy tradies) don’t believe the sales pitch on quote ie: can give you a discount and the price will be.... never again and anyone that asks regarding electrical work do not to go with scamcoes.
Very Very Dodgy
We called these guys out when our hot water system stopped working. I was expecting around $1500 to replace the unit as I have replaced HWS's before at around this price. They came out very quickly and made all kinds of claims that our plumbing/gas lines were 'non-compliant' and that significant work had to be done to make it compliant before a new system could be installed. They quoted us $4500 and pressured us to commit there and then saying we should go for the Certigy EziPay option and pay it off in instalments. My husband signed up to ...an ezi pay payment plan and we paid a deposit on credit card. The "plumber" (I'm actually pretty sure he was actually just a salesman, not a plumber at all) said he would be back to do the work. In the meantime, as the quote wasn't sitting comfortably with me I contacted the Master Plumber and Gasfitters Association of WA who warned me to be very cautious of Pascoe's and to get a second opinion from a Member Plumber/Gasfitter. After reading all the terrible reviews, I panicked and cancelled the job. I quickly cancelled the work and got the Ezi Pay Plan cancelled and the Deposit refunded. I engaged a Plumber who is a member of the Master Plumbers and Gasfitter's Association of WA. They came out and installed the new system for a total cost of $1300 and said there was nothing "Non compliant" about our plumbing/gas lines. If we hadn't changed our minds so quickly they would have done the work and we would have been stuck paying off that debt for two years. Part of their Modus Operandi it would seem, is that they act very quickly so that you are committed and the work is done before you can change your mind. Do not use these guys. What they quoted us was a 250% mark up on the actual cost of the work.
Total price rip off
My husband drilled through the gas pipe in the kitchen . Called Pascoes who although advertise 24/7 couldn't come out till the next day . When he arrived finally at 6pm he advised the job would be $1350 to go in via the roof as it was plastic gas pipe , and he needed special tools, or $700 if my husband took the tiles off and chipped out the wall in the kitchen . This seemed expensive -so we elected to get a local plumber to quote . He did the job , he took the tiles off and chipped out the wall and did the repair all for $200. I would never use them - always get a second quote . No wonder thy can afford to have ads on TV so often
Disgusting prices and dishonest
Issues with hot water system. charged us an just shy of $1000 to flush and change fittings. Quoted us $3k for a new system. Issue still the same, called them back and now the quote to replace is $4000, you do the math's?
Inflated quotes that take advantage of your need to get the work done. Don't use them, you can't even get a breakdown of how they have charged you, and if you work it out for yourself you realise what an outrageous ripoff it was. Not a good feeling, I wish I'd checked product review first.
- Verified customer
Promised everything delivered poor customer service. My daughter works at the hospital and needs to shower after work each day due to COVID. .The water heater bust on Saturday. Were told they would come Sunday morning to provide a temporary service. They didn't show. We called and were told they were unable to get the unit needed. They came Monday, outside of the hours I gave. Came when I told them I was teaching online. Overpriced and refused to give me a breakdown of charges. Very poor. Will NEVER use them again or recommend them. Checked the price for the unit online. So they have charged me $1, 450 for labour. Shocking!
Pascoes need to be brought to justice over the blatant rip offs they are doing. Taking off a Solar hot water system that’s only 4 years old and we find out is STILL actually under warranty then selling a new system at $10,000 which we find out should have cost $3000 is not right. Not to mention every house they attend is seems needs a meter box upgrade?? Why have the ACCC not stopped this??
- Verified customer
Over quote you for simple electrical work - Don't use them for electrical!
Pascoe's are awful - Don't use them unless you want to pay almost double what other electricians will quote you. Awful charlatans, cannot un-recommend them enough! Needed one simple light fixture fixing. They wanted to change ALL my light fittings. Turns out it was a neutral wire not screwed in properly, cost me $44 from another electrician, Pascoe's wanted over $1300 to replace all lights! Jokers! Add o the that they quote guy who stayed for over half an hour 'chatting'. Never using them again!
My solar hot water system needed replacing. Called Pascoe's and they came out that night. Told me the isolation valve and pressure relief valve need replacing as well. Quoted me $7450. Called a local plumber and he quoted $3950 installed. Needless to say the local got the job. Should be a law against blatant rip off companies. We didn't like the manner of the plumber either. Very cocky and rude.
- Verified customer
Gross over pricing.
Pascoes sent someone to quote on an electrical fault with power tripping out at meter box. He suggested major work was required and simply finding the fault would cost $1800. If we had given the go ahead could have done the job for $4500 but as we didn't agree then and there written quote was for$5000 after 10% discount!
We had another electrician in the next day and he diagnosed the problem and traced it through to our faulty coffee machine. Charge $130. I know who I will be calling in future.
Questions & Answers
Hi there, Question please. I have a blocked sewer pipe which needs unblocking. When Pascoes quote for doing a plumbing repair job, do they charge by the hour or do they charge by the job in question ? Im a pensioner so checking around first, before i call the plumber out.
we recently had a new gas hot water system installed and although it is advertised in the Little Aussie
Directories we never received the $50 coles myer gift voucher. WHY ?
Kerri B.Pascoe's Gas, Water & Electrical
Thank you for your query and choosing Pascoe's to install your new hot water system. In order to claim your voucher, please ring the office on 1300 072 726 and I'll be more than happy to resolve this for you.
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