HORRIBLE MONEY HUNGRY
Had a Pascoes worked out to check a busted water heater. Didnt look at it once. Told me it would be $4000 to get it fixed. Tried to get me to sign up to a pay agreement straight away and in the meantime I have had three comparative quotes all coming in at $1800 for the same system, same work. Disgusting to be talking to someone who is aiming so hard to rip you off.
Overpriced and Very Misleading
I recently called Pascoes to investigate an RCD tripping when it rained. They sent around a guy who told me that it would cost me $4000 for them to investigate. $1800 to check all the wiring and $2200 to replace some circuit breakers with RCDS because since January 2019 it was now illegal for them to do any work if the RCDs needed adding to the circuit board. I already have 3 RCDs on the board and according to the Safety Law I only have to do anything if I'm selling the house. The RCDs themselves cost $30 from Bunnings so I presume Pascoes char...ge you $700 for replacing each one. The job itself takes 30 minutes for each RCD I've been told. When I queried the fact that it was very expensive he told me that it was my safety at stake. I've managed to find the cause of the problem now. I also wonder about the positive reviews here as my experience mirrors the negatives one. I'm a pensioner so I expect they probably thought I would agree to the quote and not argue. I feel that any company that over quotes to this extent and uses scare tactics to get the business are fraudulent.
Rip off merchants
Called Pascoes to diagnose a instantanious gas hot water system problem, knowing it may well have to be replaced. Plumber arrived and told me by the phone it would have to be replaced. I asked him the cost $3100!!!!. Reputable gas hot water units of this size have a retail cost of around $1000 , even down to $850. So I asked the limber how he could justify over $2000 to fit the unit, the job for a competant plumber should take less than an hour. He waffled on about this and that, all rubish, and virtually siad take it or leave it. I left if!! I..., having wasted half a day in this process, rang another Perth based plumning company, they were out the next day, the very efficient sales lady gave me a quote on the phone and that's what they charged. The price was $1470. Pascoes is unscupulous and I suppect plays tgis game quite often. I wonder how many othes have got caught up in their schemes. Subsequent investigations find much evidence that this is their normal mode of operartion.
total rip off
While away in Bali a sewer blocked in one of our units, tenants called Pascoes (big Mistake), Repair with Jetta cost $1280 and then would not do job without payment, would not bill to us the owners.
Tenant signed up to Humm finance to pay the amount adding another $200 to cost. We had the same blockage 12 months prior and was repaired for under $300.
Do not use this company.
- Verified customer
Overcharged and worst customer service
After waiting all day for the plumber to arrive. He charged a huge amount for minimal work and didn't even fix the problem. I had to pay for another plumber to fix. Contacted Pascoes Customer service for a refund and was rudely refused. Would not recommend 0 stars.
I phoned Pascoes on Sunday around 5pm due to an emergency kitchen leak, I got put through to an answering machine and got told to leave a message and someone will get back to me in a few minutes.
It is now Tuesday 4pm and I'm still waiting for a reply.
So much for being open 365 days a year, at least phone your customers back.
I will never ring them again.
- Verified customer
$1000 too much. Be wary of Pascoes Gas and Water
We Rang 3 separate plumbing Companies after Easter 2018 for 'quote only' of replacement of Hot water system. Two of them would reply a quote over phone as asked. Pascoes came out on insistence. When they arrived in Dining room they would not leave until they had a signed contract for replacement. Average replacement cost of HWS was $1600, they quoted my elderly 81 yr old mother $2600 to install. My mother under pressure Signed for $2100.
Later the other two independent plumbers said they would have done it for around $1600.
But Pasc...oes Installed a Unit only half the capacity of what was contracted. It was a Single bedroom apartment HWS and not a House sized unit as agreed. In addition the Quality of the work was very poor with mess and off cuts left as the fell. The remote control unit was installed on an angle with holes in the brickwork visible in the bathroom. The only redeeming feature of Pascoes was they came out fairly promptly... But the actual workers of Pascoes revealed and confirmed verbally to us that Pascoes was being investigated and I believe charged for pressuring Elderly people to sign for plumbing work done which was massively overcharged... The broader plumbing industry is aware of this as well and generally passes this information on.
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