2PassportCard.com.au

PassportCard.com.au

 Verifiedpassportcard.com.au
2PassportCard.com.au
4.4

128 reviews

PositivevsNegative
85% · 10916 · 13%

Reviews

128 reviews
128 reviews
Anita G.
Anita G.Peel, WA2 posts
 

Our Pacific Trip

Did not have to use it. But it seems good Show details ·  1
Karen G.
Karen G.South East Queensland, QLD
 

Very handy card

It was great to have and know that I am covered whilst I am on holiday. Show details
Pearcy
PearcySouth East Queensland, QLD
 

Very professional

Very helpful phone representative, the only organisation to contact us about the earthquake in Japan Show details ·  1
Krembo
KremboSydney, NSW2 posts
  Verified
Value for Money
Transparency
Customer Service
Moran B.
Moran B.
 

The best travel insurance in the market. I wouldn’t travel anywhere without it!

PassportCard travel insurance has been a game-changer for me! One standout feature is their commitment to loading the PassportCard with necessary funds in case of emergencies. This unique approach gives me peace of mind, knowing that I'm covered for unforeseen expenses while traveling. Their efficient and reliable service makes them my go-to choice for travel insurance every time. Show details
Jim
Jim
 

Excellent service and very convenient

Was in the USA and daughter was unwell and had to see a doctor in emergency hospital. The doctors consaltation fees were quite expensive. I called Passportcard and whilst i was still on the phone in real time the funds were loaded onto the card, Unfortunately the hospital facility did not have a card machine with number pad. I ended up paying with my own funds and was able to withdrawl the cost from an ATM using the Passportcard. Very satisfied with the service and ease of the process.
Thank you Passportcard Show details
Christo J.
Christo J.
 

Quick, clean, and easy to understand

This was my first time using this service. The process was quick and painless and I was given clear and simple instructions to follow in case of a claim. Show details
Elvis Pereira
Elvis PereiraGreater Melbourne (Inner), VIC2 posts
 

Cruises

I’ve had the pleasure not to have made a claim thanks but the service I got from your people was very impressive Show details ·  1
Ian
IanMetropolitan Adelaide, SA2 posts
 

Great cover at affordable prices

Great cover at affordable prices that fit our needs. Thanks Show details ·  1
Michelle
MichelleSouthwest, VIC
 

Refund for cancelled policy

Passport Card agreed to full refund of premium given the clients circumstances
Client advised Passport Card was a pleasure to deal with and extremely happy with the outcome Show details ·  1
Sharyn
SharynHobart, TAS
 

Fantastic

I was so happy to find this company. Affordable and so easy to deal with and covered my pre-existing medical condition that many other companies would not. Show details ·  1
Bob D.
Bob D.
 

I like it because it is simple

Good value and the gentleman I dealt with was very helpful and friendly. Show details ·  1
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Giulio
GiulioWestern Australia
 

The best travel insurance!

We always use passport Travel insurance when we travel ! They are the best in the business . Show details ·  1
HappyUpsider
HappyUpsider2 posts
 

So easy and love the card so we're not out of pocket for claims

Purchased a policy for our family trip to Fiji - while we luckily didn't have to claim this time, PassportCard were easy to deal with, price was competitive and I love the idea of the card to settle claims instantly. Never heard of anything like that before. We'll definitely buy again next time we travel. Show details ·  1
Value for Money
Caroline
CarolineGreater Melbourne (Inner), VIC
 
J Walker
J Walker
 

Great cover, Caring Supportive Staff and got me to the birthday on time!

I encountered an airline delay and missed a connection from NY to London during peak holiday times. A flight wasn't available for 2 days which meant I would miss 21st birthday celebrations in Portugal with my girlfriend. Also, the airline were happy to leave me stranded in an airport for 2 days on my own and I was feeling very scared. Passport card were calm and put me at ease, confirmed my cover. Offered me hotel accommodation or alternative flights and were able to get a flight direct to Portugal by passing London enabling me to join my girlfriend on time for her 21st birthday celebrations! Great service thankyou highly recommend! Show details ·  1
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Debbie
Debbie
 

Highly recommend this company for travel insurance its truly is peace of mind

Orr policy has been great value, I was recently on the gold coast when i lost my car keys in the ocean as forgot they were in my pocket when I was thrown in after mucking around on the beach.
I called Travelcard and they were very responsive and helpful. Nothing was a problem told me exactly what I had to do and I followed their information step by step and gather all required paperwork and all was approved would highly recommend Subashini and the team to everyone. I have new car keys thank you travelcard. Show details ·  1
Ben
Ben
 

Great Travel Insurance for Business & Leisure

My mountain bike was stolen while on a business trip. The claim process was straight forward and was finalised in a timely manner (approx. 3 weeks). The policy is good value for the level of cover. Show details ·  1
Sharon
SharonSydney, NSW
 

Excellent claims service

After my first trip to Japan was cancelled due to COVID-19 I made my very first travel insurance claim and I was very surprised that my claim was accepted and settled in 7 days.
Thank you very much to the claims officers, this is excellent service. Show details ·  1
lynne m.
lynne m.Hobart, TAS
 

Excellent: clear and responsive in time of need

TravelCard were impressive in their response to a claim we needed to make. The claim process was clear and the company responded in a timely manner, particularly considering the impact of the pandemic upon everyone. In fact, I was particularly appreciative that they sent me a prompt to follow up on my claim when I hadn't followed up after my intial claim. I would certainly engage their services without reservation in the future. Show details ·  1
Thomas
ThomasSydney, NSW
 

Excellent

I Lodged a claim in July and had it processed in a week with no issues.
I will continue to renew with them as the policy was good value.
This was my first claim. Show details ·  1
Emma Smith
Emma SmithGreater Melbourne (Outer), VIC
 

Customer Experience you can expect

I submitted a claim recently being the out of pocket portion after waiting 12 weeks to get a refund from Flight Centre.
I received a quick reply about the claim (triage clearly working) and then after submitting the rest of the information required, there was a degree of silence.
I appreciate that this pandemic has caused unprecedented working conditions and impact on normal service levels, however it may be worth considering how you keep customers informed even if there is no ETA, a simple acknowledgement would be helpful. I've now received the refund (minus an excess) so Im clearly happy with the outcome. Thanks Show details
Value for Money
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Neil
Neil
  Verified
Value for Money
PassportCard.com.au
PassportCard.com.au   DM   
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Shelley
ShelleySouth East Queensland, QLD2 posts
 

Appalling turnaround times and communication

Declined claim within 2 days but declined on incorrect reasons. Evidence sent to support claim and now they know they have to pay im still waiting 6 weeks later. On hold for over an hour and just keep getting told its with a claims manager. Sent a complaint over a week ago and not even acknowledged. Will not use again Show details
Robert R.
Robert R.
 

Extremely Poor

I appreciate there will be an influx of claims due to Covid-19. I am an insurance broker claiming on a corporate travel policy and have been dis-maid at the quality of service. I wouldn't sell this to one of our customers for fear of the repercussions should we need to claim. Show details
Chris
ChrisMetropolitan Adelaide, SA
 

No communication and very poor service

Claim lodged on 2/4/2020. No reply until 14/2/20. Still no contact or reply to confirm they had received the required documents and wasted 30 minutes on the telephone on the 7/5/20 still to no avail. Basic clear cut claim following cancellation of annual leave by employer. PDS states full claim entitlement in the given circumstances. Not worth you time or money with no piece of mind. Show details
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Colleen C.
Colleen C.5 posts
 
Marina W.
Marina W.Greater Melbourne (Metropolitan), VIC
 

Doesnt even rate a star - had to note one to post review

Pathetic is a kind word for this organisation. I am in the same situation as other people - taken out well before the onset of Covid-19, and a pro-rata refund. In addition, rude staff. After asking the operator to contact me by email as she had called me during my workday, she ignored my request and continued talking. Will NEVER touch this company again. Show details
Deborah Burgess
Deborah BurgessGreater Melbourne (Outer), VIC
 
coastgirl
coastgirl
 

pathetic

Will.not cover pandemic ..bought insurance last year well before this became an issue ...should have used woolworths ..they are covering...i travel numerous times a year...they will never have my business again Show details
Suzi
SuziMid North Coast, NSW
 

Good value

We have used Travel Card many times for our business trips and family holidays, always found their cover and service good value. Our claim took longer than expected due to Coronavirus but we were pleased with the outcome. Will definitely use again when we are able to travel! Show details
Transparency
Levi
LeviSydney, NSW10 posts
  Verified

Useless Now that we're in a Pandemic

Purchased a policy for China back on 25/09/2019 - yes last year. Now the policy is useless. Whilst I am not travelling to china until August this year, they dont cover anything now that it's deemed a pandemic. I have tried to speak to them via live chat, which is also hopeless. I did speak to someone who advised sorry, we don't cover you now, even though I bought it back in 2019, So the questions I have is why bother buying travel insurance ??? Next time i will go with covermore and use their cancel for any reason. Show details
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Self Funded Retiree
Self Funded RetireeCentral Queensland, QLD21 posts
  Verified

Pandemic

I took this insurance out before the Coronavirus was known. However, this insurer was very quick to drop your cover. What is the point in having Travel insurance? To cover you for the unknown like any insurance. Well Coronavirus was unknown when I took out the insurance. The good guys in insurance I think not. However, their policy can contradict each other in that you must abide by the Government. So if they say do not travel. You obey that clause of their policy but they won't pay cancellation cost because of it. Find another travel insurer. Show details
Customer Service
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Charmain Sales
Charmain SalesPerth, WA
  Verified

Excellent service

Very good travel cover. When ever we needed any assistance the insurer was readily available and easy to obtain multiple insurance. The insurer keeps my details and to renew insurance it was easy. Show details
Simon Kent
Simon Kent
  Verified

Amazingly quick service dealing with our travel issues. Couldn’t recommend more highly

Great value policy, with simple transactions to set-up and very easy to use. No “see section 48.1” or hidden extras - just straight up simple travel insurance. Claims were handled quickly and hassle free which was very much appreciated. Show details
eryn
erynSouth East Queensland, QLD
  Fair Incentive

Best travel insurance company!!

The best travel company I've ever encounterd. My boyfriend was in hospital in Bali with no phone reception in Nusa Lembongan and over email travel card put the sufficient amount on our card to pay for our bills. this was at 3am in the morning aswell! Could not recommend enough!! Show details
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Brearley J.
Brearley J.Perth, WA
 

Wouldnt choose any other travel insurance company

I was overseas and smashed my phone screen. Spoke to them over the phone, they added notes to my policy due to being unable to complete the claims form until I got home. Claim process was easy and processed within the 5 working days. Show details ·  1
Gavin Mcglaughlin
Gavin Mcglaughlin2 posts
  Verified

Very excited un insurance company like!

Provided cover for pre existing cancer that no one else would touch
Very supportive during trip when were needed
Non combative over claims which were paid promptly
Will never use anyone else Show details ·  1
Value for Money
Michelle C.
Michelle C.South-Eastern Region, NSW2 posts
 

Best travel insurance

I used TravelCard insurance for the first time in December, unfortunately I had to claim , TravelCard went above and beyond to help me whilst overseas and to get me home.I would recommend and use again Show details ·  1
Trish B
Trish BGippsland, VIC
 

Great service

Travel Card has proved to be highly successful - referred by local branch of Bendigo Bank and the whole procedure has run smoothly and efficiently. Recommend to everyone and I will be applying for travel insurance again this year with Travel Card. Thank you to all concerned. Show details ·  1
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