Reviewer Photos & Videos
Please Dont Book Paul’s Cleaning Service Ever Ever! Scammers!!!
Paul’s cleaning Melbourne which run under another “Fantastic service” is biggest frauds I ever met in my life.
It was yesterday 27JAN2021 I have booked end of lease cleaning on 74 QUEENS Road which is 1 bedroom and study room apartment.
They asked me to make advance payment with membership offer for an years which is around $470 which I feel that I got ripped off. Plus I got $100 charged by property agent for delay in returning keys due to cleaning appointment timings.
I am going to write on other social media websites so that people should ...not get scammed. I will also formally book complaint and will take legal action against this fraud company incase if I don’t get 100% bond refund which they have promised while booking vacate cleaning. I am talking to legal advisors and will also get ombudsman involvement.
Would not recommend
I am disappointed with both the customer and cleaning service of this company. I expected to see results that matched the hefty price i had paid for the bond-back guarantee package - this was not the case. They did not properly clean the walls, the switches, the cupboards, the oven, the windows and mirrors, nor did they steam clean the carpet. My real estate agent is now taking money out of my bond in order to pay for a new cleaning service.
It should have been a red flag when the supervisor told me that they could do a proper clean, but they...were going to 'see how it goes' on the first clean and see if the real estate would request that they do a second clean - at my expense, of course. They are now not responding to any of my emails. Please learn from my mistake and do not go with this company.
The couple who came to clean the Oven and bbq were friendly, professional and did a great job. They House was left clean and no mess left behind. Lovely people too.
Carpet came up to perfection as always this company
As always Ripper job
Call this guys and you will get results
keep up the good work
THE WORST CLEANING SERVICE EVER. DO NOT HIRE.
THE WORST CLEANING SERVICE EVER! DO NOT HIRE!!!
This company is basically a scam. I have been refunded for the terrible job they did and the extra costs my real estate agent charged for new cleaning... only AFTER I was going to get the ombudsman involved.
I required bond back cleaning. The cleaners turned up 2 hours late for my appointment, despite texting at the time of appointment they would be 30mins late. When I inspected my place afterwards, they had literally done nothing but cleaned my oven. Smear marks were left all over my mirro...rs, no carpet steam clean (as I had booked for), windows hadn't be touched, no vacuum, sinks were not clean. NOTHING. It actually looked worse than it did before and this is really not me being dramatic. I complained, re-booked the cleaners and asked for new ones. They said due to company policy they had to have the same cleaners but with a supervisor. By the time they could clean again the new tenant had moved in (mortifying) and were 2 hours late again for appointment! On the 3rd try they arrived with no supervisor and admitted to the tenant they had not steam cleaned the carpets and didn't do a satisfactory job. My real estate agent charged me for new cleaners (luckily I got my bond back after this). When I asked Paul's Cleaning for a refund they refused to pay anymore than what THEIR own service cost. It wasn't until I said I would take legal action or contact the ombudsman that they agreed to pay the damages of the extra charges from the real estate agent. I have now been fully refunded.
We had our windows cleaned to an excellent standard. R was incredibly courteous and friendly. We will definitely use your services again.
Just like new
Truly I couldn't believe what a great job Tong did. Highly recommend!
Do yourself a favour and get someone in to do your oven too!
Acceptable job but could have more attention to detail
Paul's cleaning did an okay job on the focus areas being the kitchen and the toilets. However they could have asked what I would have liked to be thrown and what I would like to have kept. Also if I didn't point out the wardrobes were still dusty it would not have been picked up. The cleaners seemed a bit on the slow side for their hourly rate. All in all an okay job but leaves some room for improvement.
Good cleaning job
I was happy with the service expect the cleaners arrived hours after scheduled start time due to unforeseen circumstances (they did SMS me 15 minutes before the time I was allocated saying they would be late). However they did apologies and gave me a discount voucher for a future cleaning service. In the end they did a good job.
Paul's cleaning Unreliable service
Booked ducted cleaning with this company and they changed the date and time four times!! They took money out of my credit card and can not provide the service!! This company is a S C A M!! DO NOT TRUST THEM!!
The tenant previously engaged a carpet cleaner but received very bad result, which is make the carpet worst than before steam clean. So, I have to request the tenant engaged the second time steam clean.
Pauls cleaning provide a good result. At the end of the result,the bond refunded to the tenant.
On time and good service
They offered competitive prices, prompted and good service . The service answered my expectations and I have no complaints. Thank you.
Great job! House is spotless. Will use them again.
The two guys did a great job on a older house whose cleaning was well overdue. Bathroom grot gone, stove shiny and not a dust in sight.
Most of the hard stains were removed and old carpets turned out looking almost new. Good price as well. Thank you.
I'm glad I have found Pauls cleaning
Best and prompt service great dealing with Paul's cleaning. Reception is so courtesy and deals with professional manner would highly recommend to my clients
They done a good job but I was expecting that they was gonna move the forniture to clean everywhere instead of work around it
Other House Cleaning Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.