This is perfect !!
Great cleaning services. The prices are reasonable and could get the best service for your money. I highly recommend it.
Well thanks a lot for such a good cleaning.
House had so many parties this festive season that it needed some cleaning by professionals and I should say it was fantastic job done.
Keep up the good work
- Verified customer
Getting Carpets Cleaned Should Not Be This Hard
I booked for two bedrooms, two sets of stairs and a hallway to be cleaned on a Thursday afternoon. The cleaner showed up and left without doing anything because there were stairs involved, and he couldn't do it on his own, even though two sets of stairs were part of the booking from the start. Mind you, Paul's Cleaning didn't tell me anything – I had to ring the office to find this out myself. So we made arrangements for TWO cleaners to come by the following afternoon, but to pick up the key from my work first because I couldn't be home. Wouldn...'t you know it – I get a phone call at 3pm Friday saying they're out the front of the house. Do you think they collected the key first? Of course not! It's not the cleaners' fault. Whoever sends them out needs to be on the ball and actually read what's required of each job. They offered to knock $50 off the price but if you need to get stuff done quickly, go with someone else.
Good Customer Service
Good follow up from Pauls and truly treat customer as top priority.
Recommended for those who seek great customer service in cleaning industry.
Amazing leather couch cleaning
Thank you so much Sam, you have done an amazing job on my leather couch, your so professional and dedicated with what you do, will definitely be coming back to you.. My couch looks brand new highly recommend. Thanks Ebony
Sam came to clean our mattresses and did a wonderful job. He arrived when arranged, even calling when he was stuck in traffic to let me know. The mattresses were cleaned excellently, with Sam even showing with photos the difference when part of the mattress was cleaned to be able to show the difference. Price was very reasonable and all finished within 2 hours (for 4 mattresses). Great job and would definitely recommend Pauls Cleaning and Sam in particular.
Best money that I have spent
Can not thank you guys enough for a fantastic job and will be getting you back when my oven needs cleaning. Highly recommend these guys.
Brilliant job with our Oven , great look like a new 1, team were very friendly, polite and efficient. Impressed lovely pplz !
Reliable, accommodating and professional. Had 8 roman blinds steam cleaned, carpet steam cleaned in three rooms and 9 windows cleaned in and out.Prompt, efficient, professional, I already recommended them on several other places! Good work.
The cleaning wasn't up to scratch. I emailed them and only received a generic response with no solution. The service is unreliable with no follow up.
I specifically asked for the panels in the bathroom to be cleaned and the previous owners hairs are still on them which means they haven't cleaned it.
The glass in the shower is still streaked.
There is stickiness on the panel as well.
I also asked that payment not be taken until I inspected the job, this has also been ignored.
Great service - the place was sparkling
Hired Pauls Cleaning/Fantastic Cleaning for an end of lease clean. It was for a very old house and by the time they were done with it, it was sparkling! Took a little longer than expected but no extra charge. Very happy with the service especially because I was able to also book in a gardener at the same time. Made my life a lot easier.
Did a perfect job very happy
My son has asthma so I'm very happy with the job they did and also cleaning my son mattress did a great job thank you
Kept it clean while doing the job they were very polite people I recommend Paul's cleaning service
I booked an end of lease clean with Paul's Cleaning, giving them about a 6 days notice. The booking process was very smooth and professional. The night before our cleaner was due, we got a call asking if it would be OK to move the appointment back 1.5 hours due to a "glitch" in their system. Despite the time not being as convenient, we accepted the later time slot. However on the day of the clean we received a call 20 minutes before the cleaner was due to arrive, advising that they needed to push the clean back again another hour. They offered a discount, however as we were already at the property ready to let the cleaner in we found this inconvenience frustrating and disappointing. Will not be using this service in future.
Personalised service with a smile
I booked Paul's cleaning for an end of lease clean. I gave them 2 weeks notice and they were able to book in the date I request for the clean (I was on a tight schedule - it had to be on this exact day). Leading up to the date of the clean they gathered required information and confirmed the time and date.
They arrived on time and I took about 3 hours to completely clean the property (2 bed 1 bath), as well as steam cleaned the carpets. I dealt with AJ who was very friendly and kept me in the loop as to when the cleaning would be complete...d - when I arrived back I checked the property and it was spotless. My realestate agent confirmed this by returning my bond in full. Well done to Paul's Cleaning, will definitely use them again for my next end of lease clean.
Poor and slow cleaning service
I decided to book Pauls cleaning service because their website looked very professional. I wanted to book one cleaner for 3 hours of cleaning, however they would only allow booking two cleaners for 1 1/2 hours which would cost $150.
They called me at 4pm, the scheduled appointment time to advise that they would be an hour late and if I wanted to reschedule. I decided not to reschedule and waited for the cleaners to arrive.
When the cleaners arrived they were in a "Fantastic Cleaners Melbourne" branded van. I asked them about this and t...hey said its the same company as Pauls Cleaning Melbourne. One of the cleaners first came to have a look at what needed to be cleaned, I showed him the bathrooms, kitchen and living area. He recommended that I cancel the appointment and make a different appointment with them to do end of lease cleaning. I refused this and told them to go ahead with the 1 1/2 hours deep cleaning service. While working the cleaners seemed really slow, maybe they were tired from working all day? They cleaned for the 1 1/2 hours and the fee was the $150 that they quoted.
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