Brilliant service, friendly, immediate service.
One call, next day service, professional, friendly, resonable price and our rental property looked brand new. Highly recommend. Thank you.
Scammers! I learned the hard way!
2 cleaners come out to my EMPTY apartment which was cleaned 2 weeks ago after the tenants moved out.
I had mentioned on the phone that I needed cupboards cleaned inside and out as well as sliding doors inside and out. A SIMPLE request, or so I thought!
The person on the phone said it can all be done within 1.5 hours at $135, I accepted and provided my credit card details. The cleaners ask if they can come earlier I said yes though it will take me an hour to reach the property. As soon as I get there they don't have any equipment which I tho...ught was odd, but rather they want to "have a look around". It's almost like they knew that they didn't want to lug their stuff up 2 flights of stairs knowing full well they were about to rip me off by charging me more money. They walked around for 60 seconds before they concluded that the clean would require an additional 1.5 hours! This was a joke considering the place was cleaned 2 weeks ago, freshly painted and carpeted. I also had informed them over the phone that I had steam cleaned the carpets yesterday so they didn't even have to do that! The cleaner steps outside and a few seconds later I receive a call from their office and I am suddenly informed that "your property isn't in a condition we expected, hence the extra charge" WHAT?!!! are these guys kidding me?! What an absolute joke of a business! I was very clear with my requirements on the phone. I immediately cancelled and sent them away. BEWARE of this scamming business, they will quote low rates but suddenly hit you with additional fees as soon as they've spent 60 seconds walking around. Also, the people that came out weren't wearing 'Paul's Cleaning' shirts, it said Fantastic Cleaning. I questioned this and was told that if I googled Pauls Cleaning 5 other business will come up linked with them. Very dodgy.
Great stuff! Well managed and effective.
It was what we wanted! Couldn't have asked for something more. It was a time well managed. So yeah happy about it.
all about what they won't do
although I negotiated a price based on no windows/carpets with the extra time to be taken in the garage and loft, the operator insisted he knew nothing about the loft and would only sweep out the garage i.e. no removal of dust/cobwebs etc. On the day of the clean he then demanded an additional $35 for something that was already supposed to be included - NOT happy as he had me over a barrel. The house clean was barely adequate and I had to polish marks off the s/steel sink & drainer just before the owner arrived for the final inspection. Would not use them again.
Worst Service EVER!!!!!!!!
Booked to do commercial cleaning job. Rang day prior to come earlier. On day rang saying 1 1/2 hours late. Then after I waited an hour for them someone called to say they wouldn't be coming. Horrific customer service. I wouldn't let them clean my shoes let alone my Preschool.
A weight off my mind
My mother has been with Paul's for a few months now. Very happy with all aspects of the service. After having a disastrous telephone encounter with Absolute Domestics (what a joke of a company they are!), went with Paul's. Very pleased we did.
Anyone else been extorted with hidden fees on day of clean?
Yesterday my wife and I hired Pauls cleaning service for our studio apartment in Surry hills for our end of lease clean.
The booking process was simple and we were quoted $365($265+100 to sugar soap the walls).
However, on the today of the 'clean' an unexpected increase of $200 occurred, they then said they would not offer their 'bond back' guarantee and threatened to cancel on the job which would leave us without the apartment professionally cleaned before we hand back the keys(due to the poor service we did to pay a week extra in rent ...to clean the place ourself). I came home as they were packing up and spoke to the manager and advised him to leave my property as I was quoted initially $365 and was interested in paying an extortion fee. They kept refusing to leave the house until I paid them, naturally I gave them the $365(unknowing my wife has already given them a $100 deposit).
Poorly skilled cleaning team, but good customer service
Very disappointed by the poor quality, lack of effort and all the lazy excuses given by the team.
When asked to clean the bathroom soap-scum, the cleaner said "it won't come off, need to use special machine for extra $120". I later called in another cleaning company which easily scrubbed it off by hand. Same conversation regarding kitchen tops and wall stains. No way am i getting my bond back with soap scum still on the shower tiles.
There's also so many additional costs on top of the "end of lease" package for services which you'd expe...ct is covered in a "bond-back guarantee" deal. On the spot, the cleaner charged me the following: Blinds is $20 per set (that's $100 for the whole apartment), wiping the balcony walls is $30 per wall (not even clean!), doing half of a laundry room (which is part of the bathroom) is apparently an additional $20. Following my online feedback, the team did get in touch to remedy the situation through resending another team or through compensation, which is a professional response by their customer service department.
- Verified customer
Dreadful - AVOID!
Verified reviewer so you can see this is an honest review - not a fake one that Paul's Cleaning team leave.
Booked a clean a week in advance. Was told 2 days before that they would need to move the time to later in the day. Not a big hassle but annoying nonetheless. Then on the day of the clean they called me 40 mins before arrival to push back another 2 hours. No reason why. So they basically left me high and dry as I couldn't reschedule.
So basically untrustworthy, unreliable and would advise you to avoid at all costs unless you want a major headache.
The two men that came were lovely. They were so polite and professional. My oven looks immaculate now and it was very reasonably priced. I will definitely be using them again.
- Verified customer
Very Good service
Their cleaning service was really good. They came in time. Checked all the dirty places, did a fantastic job overall.
Terrible - over priced - Don't waist your money
I paid extra for a "spring clean," They clearly rushed through the whole thing. There was hairs left in the bathroom, they didn't clean under the sink or behind the door. Terrible
Turned up on time and on a Sunday which a lot of companies won't do. Had two people arrive to do the three bedrooms. Had lived at the rental for 6 years with cream colour carpets. Was very happy with how the carpets came up and looked. Did a great job. Real estate even commented on how well the carpets were cleaned and were very surprised. Only cost $108 for the three bedrooms as well being able to do this on a Sunday after we had moved out. Would definately recommend and use again when we move.
It was great!!!
It was great... Everything was cleaned well and the cleaner was well organised and was punctual.. Would love to have the service next time!
I had my house cleaned today by paul's cleaning and it was terrible, one of the lady's was ok but the other didn't seem to know what she was doing I actually had to clean it again once they left. Would not recommend.
I have received a call back the day after publishing my review from Paul's customer service team in regards to my complaint, who offered me a fair solution that I am satisfied with and will consider giving them another go in the future. Thanks to great customer care.
Was told the Aprtment clean would be $290 and when they turned up they said it was a bigger job than they had thought and said it would be $450. I had spoken to them about the job and they were trying it on. I had to get another cleaner to come that day who charged me $250 for the same job. beware!
Questions & Answers
Has anyone used this company for tile and grout clean? Reading the reviews has me freaking out!
Nate T.Paul's Cleaning
We do offer Professional Tile and Grout cleaning service and we would be happy to assist you with it and provide you with our quotes. For more information, please contact us at 02 8310 4745, our customer service will be delighted to answer any questions you may have.
And when it's about reviews, we give great value to our customers' feedback as it helps us to constantly improve ourselves for the best.
Let us know if there is anything else that we can do for you!
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