Reviewer Photos & Videos
Acceptable job but could have more attention to detail
Paul's cleaning did an okay job on the focus areas being the kitchen and the toilets. However they could have asked what I would have liked to be thrown and what I would like to have kept. Also if I didn't point out the wardrobes were still dusty it would not have been picked up. The cleaners seemed a bit on the slow side for their hourly rate. All in all an okay job but leaves some room for improvement.
They did a great job on my carpets! Recommended for sure. they came on time and were friendly and efficient
Good cleaning job
I was happy with the service expect the cleaners arrived hours after scheduled start time due to unforeseen circumstances (they did SMS me 15 minutes before the time I was allocated saying they would be late). However they did apologies and gave me a discount voucher for a future cleaning service. In the end they did a good job.
Unprofessional, poor oven cleaning
Extremely disappointing experience with Paul's Cleaning in Sydney Eastern Suburbs. As they advertised, we expected an oven cleaning service that would restore our two-year-old oven, stove top and range hood and surrounds to its near-original condition. The result was far, far from that. Instead, there were still several visible marks, grease and stains. I sent photos immediately afterwards and asked for a refund but instead I was offered a re-clean from the same people who did a poor, superficial clean in the first place! So angry at the appal...ling customer service. They just don't care, it's a franchise service and they just want your money. I have very little hope they get it right second time around but I will never use Paul's Cleaning Service again - and recommend you don't either. Next time I'll stick with a family-owned and operated business.
End of lease clean guarantee isn't real
I booked online an end of lease clean as there was a guarantee of a bond refund and that it would be up to the standard of my landlord.
It wasn't and the pictures clearly show this.
I sent these through to Paul's cleaning and have now spoken to three people within their customer service team who have told me that they cannot give me any update on when it would be re-cleaned.
Due to the lack of response and the new tenants moving in they have charged me another professional clean.
I am out of pocket $335. I may have well as left the place uncleaned.
Totally stressed out and devastated to use such an unprofessional company.
Do not use. It's not worth the hassle.
Paul's cleaning Unreliable service
Booked ducted cleaning with this company and they changed the date and time four times!! They took money out of my credit card and can not provide the service!! This company is a S C A M!! DO NOT TRUST THEM!!
Unprofessional, unreliable service!!! Terrible!!
Booked 1 month in advance and made full payment for end of lease bond for tomorrow afternoon 31st July 2017 1pm. They rang and left voice message of cancellation this morning.
So stressful. Luckily found cleaner through real estate agent for Wednesday in last minute.
Reliable and fair price. Turned up on time and did a thorough job. I would recommend this service for carpets.
Great job! Done quickly and efficiently, Ash was very respectful when entering and exiting our home. Would highly recommend :)
Not worth it!!
I hired Paul's Cleaning Services for an end of lease cleaning. I told them in advance that there's a lot of pet hair on the carpets that would need to be removed and they told me to not worry about it. The cleaner called me on the day and let me know that they can't get the pet hair out. So I asked for the money back (for the carpets only) so that I can find someone else to clean it. They told me to wait and see what the agent says. Obviously the condition report mentioned the pet hair on the carpets. I called them back and sent them the report...as well. They said they'll come back a second time for re-cleaning, even though I told them that their cleaners told me the first time they won't be able to get the hair out. Two days before the re-cleaning, I used a squeegee for almost 4 hours (with help from family) to get out most of the pet hair out on all the carpets. Again, the cleaner called me on the day and told me it cannot be done - there were no signs of them even attempting to simply vacuum the hair off. So I called again and asked for my money back, since their guarantee is that it "will be accepted by your landlord" - which it wasn't. Then they told to get someone else to clean the carpets, and that I would need before and after photos, an invoice and approval from my agent for the re-cleaning, before I can get my money back. I had to pay $300 for the other company suggested by my agent. So altogether I paid $1069. I only got my money back after I sent them an email with countless evidence including before and after photos, the invoice for the other company, the email from my agent saying the cleaning was approved etc etc. I didn't even get a "sorry" or anything, just a reply of "thank you for the invoice. Your refund will be processed in the next 24 hours". So much hassle for $180. Honestly not worth it. They wasted my time and money. UPDATE: After I posted the review, Paul's Cleaning Services called me back and sincerely apologised for the issue and told me they will compensate me for all the trouble I had to go through (working 4 hours) and hiring a second company. Thank you Paul's Cleaning Services for correcting the issue, I genuinely appreciate it. P.S don't ever underestimate the power of your online voice.
The tenant previously engaged a carpet cleaner but received very bad result, which is make the carpet worst than before steam clean. So, I have to request the tenant engaged the second time steam clean.
Pauls cleaning provide a good result. At the end of the result,the bond refunded to the tenant.
- Paul's Cleaning
Great job from start to finish!
Thank you so much, super easy booking service. My serviceman showed up early and completed the job quicker than I expected. The carpets look like new again. Fantastic service, thank you.
The personal was nice. They did a good Job. Not perfect but pretty good. Definetly would horE again. Good Job.
On time and good service
They offered competitive prices, prompted and good service . The service answered my expectations and I have no complaints. Thank you.
Would absolutely recommend, nothing has been too difficult or hard for them to undertake. It's been an especially complicated clean with a difficult real estate agent and Paul's Cleaning have been nothing but accommodating. Would definitely use on the next time!
Great job! House is spotless. Will use them again.
The two guys did a great job on a older house whose cleaning was well overdue. Bathroom grot gone, stove shiny and not a dust in sight.
Most of the hard stains were removed and old carpets turned out looking almost new. Good price as well. Thank you.
Great couple of lads with a great work ethic. My building manager had recently declared my oven the dirtiest in the block and the technician had refused to perform a minor fix on it until it was professionally cleaned. Ninety minutes and some serious elbow grease later and the oven was a million times better. I won't say like brand new as a team of 10 with a week's worth of effort couldn't have done that but for me it was worth every cent!
Steam cleaning service
With only 48 hours notice & on a Sunday, Pauls cleaning service were able to steam clean the carpets when I moved out of a rental property. They did a great job, were courteous & the price was as expected. I would recommend.
Was hesitant about moving into an old rental however Pauls Cleaning made the carpets look and smell new again. The stains that were on the floor are hardly visible and it just feels germ free. Thank you! (and sorry for the three flights of stairs you had to climb!)
DISGUSTING service and unreliable
Don't bother booking them. They'll charge the "holding fee" off you and then reschedule per their convenience.
We booked for a weekend end of lease cleaning days in advance only to be called on the day to be told the service was unavailable. Don't bother with the "5 star" reviews. I read those too.
My card had been charged 425 and while you're prob going to get that refunded, just know when you reschedule in short notice, you'll be out 100s more and they don't even need to take responsibility for it.
Go elsewhere, you'll end up doing it anyway.
Would not recommend!
Feel very ripped off by the service given as they refused to comeback after calling them the same day as I wasn’t happy with the service provided. I have now been told its passed the 3-day guarantee and the cleaners refuse to come out to clean the apartment properly and unwilling to cooperate. Will now have to get another cleaning company in to get my bond back as the apartment has failed the end of lease inspection . Waste of money and waste of time.
Great job, our oven looks new, even though it had been left absolutely filthy by the previous tenant. Would definitely recommend.
Great job and excellent service
Turned up on time, did a great job and the carpet looks a thousand times better. Great company to deal with and would use them again.
I'm glad I have found Pauls cleaning
Best and prompt service great dealing with Paul's cleaning. Reception is so courtesy and deals with professional manner would highly recommend to my clients
They done a good job but I was expecting that they was gonna move the forniture to clean everywhere instead of work around it
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