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Please Dont Book Paul’s Cleaning Service Ever Ever! Scammers!!!
Paul’s cleaning Melbourne which run under another “Fantastic service” is biggest frauds I ever met in my life.
It was yesterday 27JAN2021 I have booked end of lease cleaning on 74 QUEENS Road which is 1 bedroom and study room apartment.
They asked me to make advance payment with membership offer for an years which is around $470 which I feel that I got ripped off. Plus I got $100 charged by property agent for delay in returning keys due to cleaning appointment timings.
I am going to write on other social media websites so that people should ...not get scammed. I will also formally book complaint and will take legal action against this fraud company incase if I don’t get 100% bond refund which they have promised while booking vacate cleaning. I am talking to legal advisors and will also get ombudsman involvement.
Would not recommend
I am disappointed with both the customer and cleaning service of this company. I expected to see results that matched the hefty price i had paid for the bond-back guarantee package - this was not the case. They did not properly clean the walls, the switches, the cupboards, the oven, the windows and mirrors, nor did they steam clean the carpet. My real estate agent is now taking money out of my bond in order to pay for a new cleaning service.
It should have been a red flag when the supervisor told me that they could do a proper clean, but they...were going to 'see how it goes' on the first clean and see if the real estate would request that they do a second clean - at my expense, of course. They are now not responding to any of my emails. Please learn from my mistake and do not go with this company.
I scheduled in 2pm on Wednesday to have my apartment cleaned in Sydney with Paul's Cleaning Service and received a text confirmation from Fantastic Services? They told me they are the same company but I got a more expensive quote from Fantastic Services, which was why I went with Paul's cleaning service.
After confirming 2pm Wed, I scheduled my day off work in Newcastle, drove down to Sydney Wed morning and Fantastic Services called me at 2pm saying they can't make it!? They asked to reschedule for the next day but I was planning on driving b...ack to Newcastle for work on Thu. I ended up having to stay in Sydney and rescheduled Fantastic Services for 8am to 9am, they did not get to my place until after 9am. They said it will take two hours for cleaning but it took more than 3 hours and I had to get them to shut the door behind them and wasn't able to check the place because I had to return my keys to the real estate agent by noon. Fantastic Services and Paul's Cleaning were extremely unprofessional. If they are going to cancel, they should let us know at least 12 hours in advance. Cancelling on me at 2pm when my appointment at 2pm is completely unacceptable. My drive down to Sydney was a complete waste of my time. I am very disappointed with them.
They did a terrible end of lease cleaning and we paid $$$ for it. I even forwarded them a copy of the lease agent’s report about their lousy cleaning and when I complained about it, they ask us for more money to clean it again. We have to reclean our apartment by ourselves. To think we paid them $$$ to do it
I hired them for a End of Lease cleaning for my 2 bedroom unit and they did a half-arsed job. They left the top of the cupboard untouched, stains and dust still visible. I did not get my full bond back. My landlord laughed at me and said I got scammed by the cleaners. Seems like I did! I called them up to complain, but all they can give me was a discount voucher for future use. Why would I even want to use them for the next time or recommend them to anyone else? No way. Very dissatisfied.
THE WORST CLEANING SERVICE EVER. DO NOT HIRE.
THE WORST CLEANING SERVICE EVER! DO NOT HIRE!!!
This company is basically a scam. I have been refunded for the terrible job they did and the extra costs my real estate agent charged for new cleaning... only AFTER I was going to get the ombudsman involved.
I required bond back cleaning. The cleaners turned up 2 hours late for my appointment, despite texting at the time of appointment they would be 30mins late. When I inspected my place afterwards, they had literally done nothing but cleaned my oven. Smear marks were left all over my mirro...rs, no carpet steam clean (as I had booked for), windows hadn't be touched, no vacuum, sinks were not clean. NOTHING. It actually looked worse than it did before and this is really not me being dramatic. I complained, re-booked the cleaners and asked for new ones. They said due to company policy they had to have the same cleaners but with a supervisor. By the time they could clean again the new tenant had moved in (mortifying) and were 2 hours late again for appointment! On the 3rd try they arrived with no supervisor and admitted to the tenant they had not steam cleaned the carpets and didn't do a satisfactory job. My real estate agent charged me for new cleaners (luckily I got my bond back after this). When I asked Paul's Cleaning for a refund they refused to pay anymore than what THEIR own service cost. It wasn't until I said I would take legal action or contact the ombudsman that they agreed to pay the damages of the extra charges from the real estate agent. I have now been fully refunded.
WORSE OVEN BBQ CLEANING EXPERIENCE EVER
Firstly my normal cleaner was booked, so I rang Paul's and I booked a service with a diptank to clean my bbq and oven. Then I got called back to say there was no diptank, however their cleanerS would do an equal if not better job.
On the Saturday a 24 year old student arrived, large bottle of degreaser and a some stainless steel wool in his hand. He clearly had no idea what he was doing and proceded to clean the oven for more than 3 HOURS and then tell me he couldnt do the job and left, leaving a large bottle of degreaser behind and a clea...ning job for myself. At the time I rang the supervisor and explained the problem, and I was told they would organise someone to come on the Tuesday with a dip tank. Now, on Monday night, two days before I have to leave the house for sale, I am refunded my money and told it is not possible to do the cleaning. This is a crazy situation to be in and for $350 I would have expected someone who knew how to actually clean ovens and stoves.
Fraudulent. Paul's Cleaning Sydney does not exist ...in Sydney. It is a made up website and is really Fantastic Services Praham in Melbourne. They put a fake voice on the phone, take your job, your credit card details then fob you off to a 1 star rated company in Blacktown called YS Services. The job I asked was to wash windows. They gave me a price. At no time did Paul's Cleaning mention that I would be directed to Fantastic Services in Melbourne, who then palmed me of to this dreadful YS SERVICES. The 2 "Professional window cleaners" promise...d have scratched all my floor to ceiling windows over looking our beautiful Aussie bush view. .8 double hung windows. .they did not wash them but wiped them in circles with wet cloths. This was done without hosing the windows from outside first. 4 and a half months of no rain in Sydney had meant my windows were covered in dust and grit...the wet rags became sandpaper against my window panes. .leaving dreadfully smeared windows ..the re-do did nothing to change this dreadful result. DO NOT use Paul's Cleaning Sydney, EVER...it's FRAUDULENT.
Unprofessional, poor oven cleaning
Extremely disappointing experience with Paul's Cleaning in Sydney Eastern Suburbs. As they advertised, we expected an oven cleaning service that would restore our two-year-old oven, stove top and range hood and surrounds to its near-original condition. The result was far, far from that. Instead, there were still several visible marks, grease and stains. I sent photos immediately afterwards and asked for a refund but instead I was offered a re-clean from the same people who did a poor, superficial clean in the first place! So angry at the appal...ling customer service. They just don't care, it's a franchise service and they just want your money. I have very little hope they get it right second time around but I will never use Paul's Cleaning Service again - and recommend you don't either. Next time I'll stick with a family-owned and operated business.
End of lease clean guarantee isn't real
I booked online an end of lease clean as there was a guarantee of a bond refund and that it would be up to the standard of my landlord.
It wasn't and the pictures clearly show this.
I sent these through to Paul's cleaning and have now spoken to three people within their customer service team who have told me that they cannot give me any update on when it would be re-cleaned.
Due to the lack of response and the new tenants moving in they have charged me another professional clean.
I am out of pocket $335. I may have well as left the place uncleaned.
Totally stressed out and devastated to use such an unprofessional company.
Do not use. It's not worth the hassle.
Paul's cleaning Unreliable service
Booked ducted cleaning with this company and they changed the date and time four times!! They took money out of my credit card and can not provide the service!! This company is a S C A M!! DO NOT TRUST THEM!!
Unprofessional, unreliable service!!! Terrible!!
Booked 1 month in advance and made full payment for end of lease bond for tomorrow afternoon 31st July 2017 1pm. They rang and left voice message of cancellation this morning.
So stressful. Luckily found cleaner through real estate agent for Wednesday in last minute.
DISGUSTING service and unreliable
Don't bother booking them. They'll charge the "holding fee" off you and then reschedule per their convenience.
We booked for a weekend end of lease cleaning days in advance only to be called on the day to be told the service was unavailable. Don't bother with the "5 star" reviews. I read those too.
My card had been charged 425 and while you're prob going to get that refunded, just know when you reschedule in short notice, you'll be out 100s more and they don't even need to take responsibility for it.
Go elsewhere, you'll end up doing it anyway.
Would not recommend!
Feel very ripped off by the service given as they refused to comeback after calling them the same day as I wasn’t happy with the service provided. I have now been told its passed the 3-day guarantee and the cleaners refuse to come out to clean the apartment properly and unwilling to cooperate. Will now have to get another cleaning company in to get my bond back as the apartment has failed the end of lease inspection . Waste of money and waste of time.
Scammers! I learned the hard way!
2 cleaners come out to my EMPTY apartment which was cleaned 2 weeks ago after the tenants moved out.
I had mentioned on the phone that I needed cupboards cleaned inside and out as well as sliding doors inside and out. A SIMPLE request, or so I thought!
The person on the phone said it can all be done within 1.5 hours at $135, I accepted and provided my credit card details. The cleaners ask if they can come earlier I said yes though it will take me an hour to reach the property. As soon as I get there they don't have any equipment which I tho...ught was odd, but rather they want to "have a look around". It's almost like they knew that they didn't want to lug their stuff up 2 flights of stairs knowing full well they were about to rip me off by charging me more money. They walked around for 60 seconds before they concluded that the clean would require an additional 1.5 hours! This was a joke considering the place was cleaned 2 weeks ago, freshly painted and carpeted. I also had informed them over the phone that I had steam cleaned the carpets yesterday so they didn't even have to do that! The cleaner steps outside and a few seconds later I receive a call from their office and I am suddenly informed that "your property isn't in a condition we expected, hence the extra charge" WHAT?!!! are these guys kidding me?! What an absolute joke of a business! I was very clear with my requirements on the phone. I immediately cancelled and sent them away. BEWARE of this scamming business, they will quote low rates but suddenly hit you with additional fees as soon as they've spent 60 seconds walking around. Also, the people that came out weren't wearing 'Paul's Cleaning' shirts, it said Fantastic Cleaning. I questioned this and was told that if I googled Pauls Cleaning 5 other business will come up linked with them. Very dodgy.
Questions & Answers
Has anyone used this company for tile and grout clean? Reading the reviews has me freaking out!
We do offer Professional Tile and Grout cleaning service and we would be happy to assist you with it and provide you with our quotes. For more information, please contact us at 02 8310 4745, our customer service will be delighted to answer any questions you may have.
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