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They don't take responsibility for damaging your goods
Paid for this service to clean rugs. Cleaner had to come back a second time to do the job properly, except on the second occasion the steam clean damaged my living room rug as too much water was used.
While Head Office did the right thing to reimburse for the costs of steam cleaning the damaged item, the franchise in question has refused to replace the item they damaged. I am now left to buy another rug despite the fact that the original was relatively new and in excellent condition prior to the 'steam clean'.
Be careful before choosing t...his company - best to find someone else or be thorough about which franchise exactly is doing the work for you. If the cleaners damage anything, there is a particular franchise owner who will shirk the responsibility and you will be left out of pocket.
so terrible. Let us down on every level. Im 36 weeks pregnant and we are moving in next day. bot pro
Said yes and didn't for things, customer service were the worst part, turned up late. So expensive without even merely hitting the standard we would expect for prof cleaning.
Look elsewhere! Don't risk it with these guys!
Had a mattress cleaned with these guys, and they completely ruined it. Waterlogged mattress for now counting 6 days. They came again day 4 to remove another half bucket of water from the mattress. For a cleaning company they seem to know nothing about mould and how it grows in dark wet spaces as they think this is acceptable and expect me to keep waiting for it to dry. Each new person from the company that comes to inspect it agrees it was cleaned incorrectly and is damaged. Although this is the case each "supervisor" keeps delaying and waiting for them to come back to reassess. I'm now housing a mouldy mattress that I can't sleep on. Worst experience that is still yet to be resolved.
Terrible service. Booked for an end of lease clean and quoted approximately $250 for 1 bedroom unit inc. 2 room carpet clean - they showed up late and seemed pretty clueless, "cleaned" within an hour and a half, charged me extra for window cleanings, after the carpets had dried and I could get back into the unit apparently it was too late! I had to haggle with multiple customer consultants for over a week to get a re-clean due to the poorly done job, even with photo evidence. During the re-clean they called me at work to pester me that they need more money to do the job properly. Save yourself the stress, don't even consider.
Terrible job and attempted blackmail
Paid for an exit clean based on quote provided over the phone. They called me after the cleaners arrived and told me that they wouldn't honour their bond back guarantee because they found some black bits in the grout in the bathroom (I think they probably do this every time).
They neglected to clean under the fridge or oven, left white residue on the floors, didn't clean stairs or one of the rooms in the house, and didn't pick up my agent's calls when they were unhappy with the quality of the clean.
Definitely should be avoided!
Terrible service !!!
After cleaning the house, it's still so dusty and lots of garbage left in the house !! No bond back guarantee as well!!
Horrible, obvious fake 1 review people
Booked 2 cleaners, got a phone call. The person on the other end got a very clear detail of the house. Was quoted $315. Received a tonne of texts with this figure. When the cleaners came, an hour in (not any earlier) saying the job was now $500 and I could only get this. I asked why they were blackmailing me, and the guy said that they could do what they like since they had the power. With no time to get another cleaner I had to agree. Paul's is a complete scam, I would warn strongly never to ever use them or
Getting Carpets Cleaned Should Not Be This Hard
I booked for two bedrooms, two sets of stairs and a hallway to be cleaned on a Thursday afternoon. The cleaner showed up and left without doing anything because there were stairs involved, and he couldn't do it on his own, even though two sets of stairs were part of the booking from the start. Mind you, Paul's Cleaning didn't tell me anything – I had to ring the office to find this out myself. So we made arrangements for TWO cleaners to come by the following afternoon, but to pick up the key from my work first because I couldn't be home. Wouldn...'t you know it – I get a phone call at 3pm Friday saying they're out the front of the house. Do you think they collected the key first? Of course not! It's not the cleaners' fault. Whoever sends them out needs to be on the ball and actually read what's required of each job. They offered to knock $50 off the price but if you need to get stuff done quickly, go with someone else.
No One Attend!!!
We have made three times already to attend a house and make a quote. All three failed. No one even attend!
The cleaning wasn't up to scratch. I emailed them and only received a generic response with no solution. The service is unreliable with no follow up.
I specifically asked for the panels in the bathroom to be cleaned and the previous owners hairs are still on them which means they haven't cleaned it.
The glass in the shower is still streaked.
There is stickiness on the panel as well.
I also asked that payment not be taken until I inspected the job, this has also been ignored.
I booked an end of lease clean with Paul's Cleaning, giving them about a 6 days notice. The booking process was very smooth and professional. The night before our cleaner was due, we got a call asking if it would be OK to move the appointment back 1.5 hours due to a "glitch" in their system. Despite the time not being as convenient, we accepted the later time slot. However on the day of the clean we received a call 20 minutes before the cleaner was due to arrive, advising that they needed to push the clean back again another hour. They offered a discount, however as we were already at the property ready to let the cleaner in we found this inconvenience frustrating and disappointing. Will not be using this service in future.
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