Would not recommend
I am disappointed with both the customer and cleaning service of this company. I expected to see results that matched the hefty price i had paid for the bond-back guarantee package - this was not the case. They did not properly clean the walls, the switches, the cupboards, the oven, the windows and mirrors, nor did they steam clean the carpet. My real estate agent is now taking money out of my bond in order to pay for a new cleaning service.
It should have been a red flag when the supervisor told me that they could do a proper clean, but they...were going to 'see how it goes' on the first clean and see if the real estate would request that they do a second clean - at my expense, of course. They are now not responding to any of my emails. Please learn from my mistake and do not go with this company.
Unprofessional, poor oven cleaning
Extremely disappointing experience with Paul's Cleaning in Sydney Eastern Suburbs. As they advertised, we expected an oven cleaning service that would restore our two-year-old oven, stove top and range hood and surrounds to its near-original condition. The result was far, far from that. Instead, there were still several visible marks, grease and stains. I sent photos immediately afterwards and asked for a refund but instead I was offered a re-clean from the same people who did a poor, superficial clean in the first place! So angry at the appal...ling customer service. They just don't care, it's a franchise service and they just want your money. I have very little hope they get it right second time around but I will never use Paul's Cleaning Service again - and recommend you don't either. Next time I'll stick with a family-owned and operated business.
Please don't use this service. It's the worst.
. Engaged them for a gutter cleaning job. Forst guy turns up and increases the price by $100 and changes the date. Second guy turns up, asks for cash, when told will be paying by card, spends 15 min with a dustpan and brush in 1 corner of the roof and leaves. Doesn't even tell us that he has 'finished'. I had a look and not 1 leaf or twig has even been moved. Obviously he had left without doing anything. It was appalling. I even got a call for payment, which was a joke!! I now have to start the process once again, and I'm not looking forward...to it. Further to my complaint and review, the management appeared to take the complaint seriously and tried to resolve it by offering to send another person to complete the job. They also offered a voucher towards another job. I declined both, but I'm pleased that they acted on the complaint.
I had my house cleaned today by paul's cleaning and it was terrible, one of the lady's was ok but the other didn't seem to know what she was doing I actually had to clean it again once they left. Would not recommend.
I have received a call back the day after publishing my review from Paul's customer service team in regards to my complaint, who offered me a fair solution that I am satisfied with and will consider giving them another go in the future. Thanks to great customer care.
Find out how Paul's Cleaning compares to other House Cleaning Services
Know better, choose better.
Very bad service
We were recommended Paul's Cleaning by our real estate agent when we were moving out of our rental property so booked professional carpet cleaning service with them. We would never book them again however!
I got a call from customer service the day before our booking asking to push forward the booking an extra half hour. This was okay, I left work to make sure I was home on time for the new booking. I then got a call saying they would be an extra 1.5 hours late... They ended up being another hour late on top of that. To top it all off, the ...cleaner went to the wrong address - this was his mistake as I gave the right address but he made an error putting it into GPS. He then argued with me about the address, seeming to imply that he knew more than me about where I live. He then finally arrived, almost 3 hours late, and did not utter a single word of apology about anything. Our land lord accepted that our carpets were cleaned, but I would not recommend this service! Customer service followed this up with me afterwards and were helpful.
i had carpet cleaning and walls cleaning. first of all i requested to change the date which they didnt adjusted. anyways the carpets are far below my expectation. and i had to tell the guys repeadtedly to remove the stains from walls but they have been in hurry. i didnt complain but sorry this time service wasnt satisfactory.
Terrible cleaning, terrible service
The guys were an hour late for my vacate clean and for $200 you expect them to stay for longer than an hour. They left without giving me time to have a look at the work they had done, which as it turned out was terrible! There was still dust above cupboards and the skirts were still dirty, I then spent a further half an hour cleaning after they left as I wasn't happy to turn it over to the Real Estate agent in the state it was in. Plus they broke the soap dish! I emailed and phoned multiple times and all they seemed interested in was what the R...eal Estate agent said. Basically there moto seems to be 'bare minimum to get your bond back' rather than actually providing a descent clean. After being initially offered a $50 refund I was subsequently phoned and offered a further $59 refund.
Poor and slow cleaning service
I decided to book Pauls cleaning service because their website looked very professional. I wanted to book one cleaner for 3 hours of cleaning, however they would only allow booking two cleaners for 1 1/2 hours which would cost $150.
They called me at 4pm, the scheduled appointment time to advise that they would be an hour late and if I wanted to reschedule. I decided not to reschedule and waited for the cleaners to arrive.
When the cleaners arrived they were in a "Fantastic Cleaners Melbourne" branded van. I asked them about this and t...hey said its the same company as Pauls Cleaning Melbourne. One of the cleaners first came to have a look at what needed to be cleaned, I showed him the bathrooms, kitchen and living area. He recommended that I cancel the appointment and make a different appointment with them to do end of lease cleaning. I refused this and told them to go ahead with the 1 1/2 hours deep cleaning service. While working the cleaners seemed really slow, maybe they were tired from working all day? They cleaned for the 1 1/2 hours and the fee was the $150 that they quoted.
Questions & Answers
Has anyone used this company for tile and grout clean? Reading the reviews has me freaking out!
We do offer Professional Tile and Grout cleaning service and we would be happy to assist you with it and provide you with our quotes. For more information, please contact us at 02 8310 4745, our customer service will be delighted to answer any questions you may have.
And when it's about reviews, we give great value to our customers' feedback as it helps us to constantly improve ourselves for the best.
Let us know if there is anything else that we can do for you!
Get an answer from our members and Paul's Cleaning representatives
Other House Cleaning Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.