When the Rockdale store first opened about 3-4 years ago, there was some great gear. Ballgowns/evening wear for $50, branded wear at great prices. Some pieces were a bit shop soiled but the prices reflected this. Next year, not as good but still some decent clothes and shoes to be found. Then it got worse...and worse. This place is now depressing, almost every item is shop soiled, torn, bits missing. They call it B grade, but it’s way worse. Absolute rubbish. It’s depressing. They should sell all items for $5 and burn the rest and shut down for good. Never again. Shame. Such promise initially...
Bargains to be had if you have the time
The store is a clearance warehouse. Nothing fancy and it’s layout is an organised chaos. The clothes and shoes available are all unsold/returned clearance outlet clothes from the USA. They may be from last season or go back a few years. The key to shopping here is that you must have lots of time to hunt for the bargain. They sort clothes under style - knits, tshirts, dresses, pants, long sleeve etc. There is minimal size sorting. If you’re after a size 14, you might find it next to a size 26 which might be next to a size 10. There are designer ...items available but you must search them out. I’ve seen the most amazing Gucci boots in the glass cabinet but alas, not in my size. If you’re after a full wardrobe you can find lots of filler items and evening attire. I can’t think of anywhere else in the world where you can buy a beautiful lightweight genuine wool and rayon blend knit autumn top for $3! Of course, there is stuff that isn’t great too (tears in garments, shop soiled) but overall the quality is good. It’s not the most glamourous shopping experience but bargain hunters aren’t after that. Dedicate a few hours to the search and you will be rewarded. The clothes are new, not secondhand. As far as staff being rude as I’ve read in other reviews, I’ve always found them to be courteous even when dealing with rude customers. I don’t like their bag check policy but after the manager explained that it’s random checking, I don’t feel so targeted anymore.
Out of Stock
Although it looks like a lot of variety on offer I have always end up disappointed on several occasions as they never seem to have wide fittings 2E for my feet . I buy my shoes online now.
Second hand shoes
I visited the homebush store today. I've never visited Pauls Warehouse so thought it might be worth a visit how wrong could I be. I was extremely shocked at the condition of this shop it is a health hazard it absolutely stinks. The clothing is in terrible condition and looks like its been worn in other words second hand. I looked for a pair of shoes and was shocked to find that most of the shoes had visible wear and tear like they had been worn multiple times. Whoever owns Pauls Warehouse should be ashamed of themselves its an absolute joke I will never go back.
Pauls warehouse prospect. Great.
This store is great but you must go in person. The stock changes often. Goes down in price after a Certain time. I love it. Got winter skirts shoes tops and excellent accessories today. You need to keep an eye on What you want. And need time to look
absolute waste of time! worst customer service!!
"paul's warehouse rockdale" such a joke and absolute waste of time! rude service staff, wrong pricing makes no reason to go back there ever again.
i traveled peak-hour traffic on Thursday all the way to Rockdale store and spent good 3 hours to pick up assorted clothing and bedding items from a big mess and pile. but staff at the counter refuse of offer the price due to various reasons-- "someone put them in wrong place", "designer items excluded", "not part of sale".
my point is -- i went all the way to Rockdale to pick up bargain on good stu...
No improvement for this Rockdale shop
Been several times. Bought clothing items from the. Staff is very rude and not helpful.
Points to remember:
1. If the rack marked $10 do not presume it is the price. On the website after last reduction ( 85% off ) it is all going to $5 or $10 racks. This is not happening.In the shop introduced "brands"list and staff can apply most brands and decent pieces to "brands and different prices, even when last discount had been last year.
2 A lot of items broken, incomplete, with defects ( dirt,holes etc) - so check everything with full attention, be...
It is what it is. Can’t expect too much.
Shop was an organised mess and low rent - as expected. Staff were ok and reasonably friendly, not any different from most retailers. It is a bargain warehouse - so not too sure why some people are expecting a fancy shop. (That out of the way).
The trick with this place is to make sure you know what you like and look very carefully. Genuine and honest bargains to be had. Found the place to be great for kids, office and semi formal wear.
No problems with returns either.
Rude customer service
In Rockdale store today picked few things and went to request price check and pay, got told that all long sleeve items not reduced despite having two big racks marked $5. Person on the counter extremely rude and argumentative really doubt she had any customer training. Unable to know how to use listening skills or hear the me as a customer kept interpreting. Apparently they have instructions that any long sleeve item with date August 18 they can sell for $5, this off course known to staff not to customers. Terrible. As she was rude, I asked for a manager and listen to the SHOCK she was the store manger, what an example to others working with her and poor customers. She refused to give her name. Worst experience ever.
The smell in this shop is disgusting.. it’s the smell of second hand clothes and some shoes !! It’s buy one get one free but they put prices up so high that you’re not really getting one free !! It’s like a garage sale !!! Shop is a miserable mess !!
Not sure if shoes are authentic
Purchased 8 pairs of shoes from the sunshine store for the growing kids. Everyone fell apart within a few months. I thought it was because my kids were getting out and playing so I didn’t mind. I was actually proud that they were not the useless house bound variety children so I didn’t think much of it. My wife purchased the same brand and style of shoe from the local shoe shop, (we always get the youngest one shoes from this shop because of ...... favouritism), to replace the ones I had obtained from Paul’s warehouse as they wore out. Only pro...blem was the replacement shoes seemed bulletproof by comparison. The kids out grew them not out wore them. I’m not going to say that the shoes are inferior quality but they didn’t last as long as the same ones from the local shoe shop for some reason.
Shocking customer Service
I have now been to Pauls warehouse Sunshine thrice. All three times I have witnessed the lady (Caucasian, dark hair) on the check out’s horrible, horrible behaviour. First time customers were waiting to be served and she was chatting with a friend for 8 minutes before deciding to say ‘next’. The second time my husband and I visited and there was something wrong with the pricing, she literally told the girl on the checkout, give it to them at the price they’ve said (cause she knew we were right) I don’t want to have this conversation!! Today 28.../02 I went there in the morning and was being served by another staff member, when an African man cane by to exchange a pair of blue Adidas kids shoes, which he said he had bought y’day. OMG she literally told him he was lying(even though he showed her the receipt) and called him STUPID! This lady needs to realise that she is in that job ONLY because customers visit the store. I’m sure she would never have called a white person a liar or stupid. She should be sacked. The man was able to exchange the shoes only because the other CS person told her that the request was reasonable. She is a disgrace. Please do something and get better staff.
Please do not shop here
Paul's warehouse does it best to yell at the customer. Rude staff and no manner. Please do not shop at the store. No wonder why online shopping becomes big part.
All crap models that look fake or second hand
Displayed like an op shop, don't have any current models all Crap you would not want , looks like there all fake knock offs. Shop is run by inexperienced kids with no idea. Woodridge store qld , "says it all". Everything just looks cheap and nasty don't waste your time. But how they display their shoes is an absolute joke. A WHOLE WALL OF----! Don't know how they can still be in business. I feel ripped off just going there. Listen to all these reviews, not everyone can be wrong. Spent long enough talking about this store, just go to another shop like rebel sport and see the difference. Better quality with helpful staff that have a brain. They aren't cheaper prices just cheaperly made shoes. DONT DO IT.
Fake not real shoes
Husband and I both purchased top of the line new balance and muzuno running joggers... you would think for the top tier models and price they would be comfortable and not make your feet feel like they've been standing in thongs all day. We have owned multiple versions of these joggers and never experience this... they have to be selling non-genuine products such as waste of money so disappointed.
(Adelaide) Shoes sold here should come with a free can of spray glue. Bought 2 pairs of sport shoes and the soles on both began to flap as I walked with days of purchasing them. I had to glue them back weekly. Haven’t been and will never go back.
Yesterday at the Rockdale Paul Warehouse totally unprofessional, rude staff. When I saw the Manager who happened to be the Regional Manager I went to try to talk to him about his staff. He was utterly rude to me, one staff came there yelling at me, he did not ask her to stop or leave. No wonder why the staff behaves the way they behave.
Do NOT shop here
This store has dirty second hand looking clothes. They will not give you a refund although they will tell you they do. Just go and take a look at how bad it is , it will make you laugh .
Great Bargains, customer service is not ideal.
I've been a regular customer since past 10 years, this store has some wonderful bargains and had no issues with authinticity of the products. However, it is a run out product store which sells the run out models which are atleast 1-2 years old stock.
The customer service is not ideal, especially if you want to return and I believe that is by design to discourage people to return. I didn't had a rude experience with them, but won't be surprised as most of the staff seems to be minimum wage overworked youngsters who are not trained in the customer service or to handle complaints.
A bit deceiving
We had been here once before and got some good bargains. But the sale that was advertised this weekend 6/7 October was quite deceiving. Things were advertised as being 70% off were on the racks but when it came time to pay at the register in fine print it said these prices weren't available until 2019. If that was the case they shouldn't have been out . Very deceptive
|Category||Physical Shops and Footwear Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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