Second hand shoes
I visited the homebush store today. I've never visited Pauls Warehouse so thought it might be worth a visit how wrong could I be. I was extremely shocked at the condition of this shop it is a health hazard it absolutely stinks. The clothing is in terrible condition and looks like its been worn in other words second hand. I looked for a pair of shoes and was shocked to find that most of the shoes had visible wear and tear like they had been worn multiple times. Whoever owns Pauls Warehouse should be ashamed of themselves its an absolute joke I will never go back.
absolute waste of time! worst customer service!!
"paul's warehouse rockdale" such a joke and absolute waste of time! rude service staff, wrong pricing makes no reason to go back there ever again.
i traveled peak-hour traffic on Thursday all the way to Rockdale store and spent good 3 hours to pick up assorted clothing and bedding items from a big mess and pile. but staff at the counter refuse of offer the price due to various reasons-- "someone put them in wrong place", "designer items excluded", "not part of sale".
my point is -- i went all the way to Rockdale to pick up bargain on good stu...
Rude customer service
In Rockdale store today picked few things and went to request price check and pay, got told that all long sleeve items not reduced despite having two big racks marked $5. Person on the counter extremely rude and argumentative really doubt she had any customer training. Unable to know how to use listening skills or hear the me as a customer kept interpreting. Apparently they have instructions that any long sleeve item with date August 18 they can sell for $5, this off course known to staff not to customers. Terrible. As she was rude, I asked for a manager and listen to the SHOCK she was the store manger, what an example to others working with her and poor customers. She refused to give her name. Worst experience ever.
The smell in this shop is disgusting.. it’s the smell of second hand clothes and some shoes !! It’s buy one get one free but they put prices up so high that you’re not really getting one free !! It’s like a garage sale !!! Shop is a miserable mess !!
Shocking customer Service
I have now been to Pauls warehouse Sunshine thrice. All three times I have witnessed the lady (Caucasian, dark hair) on the check out’s horrible, horrible behaviour. First time customers were waiting to be served and she was chatting with a friend for 8 minutes before deciding to say ‘next’. The second time my husband and I visited and there was something wrong with the pricing, she literally told the girl on the checkout, give it to them at the price they’ve said (cause she knew we were right) I don’t want to have this conversation!! Today 28.../02 I went there in the morning and was being served by another staff member, when an African man cane by to exchange a pair of blue Adidas kids shoes, which he said he had bought y’day. OMG she literally told him he was lying(even though he showed her the receipt) and called him STUPID! This lady needs to realise that she is in that job ONLY because customers visit the store. I’m sure she would never have called a white person a liar or stupid. She should be sacked. The man was able to exchange the shoes only because the other CS person told her that the request was reasonable. She is a disgrace. Please do something and get better staff.
Please do not shop here
Paul's warehouse does it best to yell at the customer. Rude staff and no manner. Please do not shop at the store. No wonder why online shopping becomes big part.
All crap models that look fake or second hand
Displayed like an op shop, don't have any current models all Crap you would not want , looks like there all fake knock offs. Shop is run by inexperienced kids with no idea. Woodridge store qld , "says it all". Everything just looks cheap and nasty don't waste your time. But how they display their shoes is an absolute joke. A WHOLE WALL OF----! Don't know how they can still be in business. I feel ripped off just going there. Listen to all these reviews, not everyone can be wrong. Spent long enough talking about this store, just go to another shop like rebel sport and see the difference. Better quality with helpful staff that have a brain. They aren't cheaper prices just cheaperly made shoes. DONT DO IT.
Fake not real shoes
Husband and I both purchased top of the line new balance and muzuno running joggers... you would think for the top tier models and price they would be comfortable and not make your feet feel like they've been standing in thongs all day. We have owned multiple versions of these joggers and never experience this... they have to be selling non-genuine products such as waste of money so disappointed.
(Adelaide) Shoes sold here should come with a free can of spray glue. Bought 2 pairs of sport shoes and the soles on both began to flap as I walked with days of purchasing them. I had to glue them back weekly. Haven’t been and will never go back.
Yesterday at the Rockdale Paul Warehouse totally unprofessional, rude staff. When I saw the Manager who happened to be the Regional Manager I went to try to talk to him about his staff. He was utterly rude to me, one staff came there yelling at me, he did not ask her to stop or leave. No wonder why the staff behaves the way they behave.
Do NOT shop here
This store has dirty second hand looking clothes. They will not give you a refund although they will tell you they do. Just go and take a look at how bad it is , it will make you laugh .
Terrible customer service.
We came into the store to enquire about an exchange of the bought trousers due to the unfitting size and was informed that the item is B graded and thus is not exchangeable.
Firstly, there was no information on the item purchased that inform the customer it is a B grade and the ill-defined term does not help the consumers in identifying that it is not exchangeable.
Secondly, I explained to the staff that the only reason he did not try it on prior to the purchase was because he has a disability that requires a crutch to support his movem...ent and standing in the fitting room to change without a chair was not practical. The staff we spoke to at the front counter, [name removed] could not give us a clear explaination in regarding to the "B-Grade" classification and the justification for the refusal of exchange. I then attempted to speak to a male staff member for further clarification. [name removed] at this point yelled out from the counter to stop the male staff from talking to me: " Don't worry about it, she was told!". The male staff heard [name removed], dropped the conversation and went on with his task. [name removed] also told me " Do not come back." as I was leaving the shop. My partner rang the store later and requested to speak to the manager to make a formal complaint. [name removed], the manager told him to go on their facebook website to express the opinion and did not inform us of any other formal complain procedure. Regarding to the staff named [name removed], the manager told my partner that she said "Do not come back" as a response to me saying that I will never com back which was not truthful. This however also implied that the manager believe that telling the customer "Do not come back" is an acceptable conduct at the store.
The local dump is cleaner
Just returned from Paul's in adelaide wow over priced garbage is to say the least staff that lie and are clearly not happy working there.i questioned why there warehouse prices are higher than leading sports stores well what do you know no response be warned stay far far far away from them or get burnt
Worst staff in any business.. Fake brands
Adidas shoes print wearing off after 2 days. Staff were the most unhelpful I've ever encountered in any business. My opinion is they sell fake brands. Avoid Thornton store at all costs.
Hi Pauls warehouse ..Recently rang The East Gosford store and spoke to a girl about the Ascis shoes I had bought for my daughter,
.... she said to us as long as you have a receipt ... so I went hunting, normally pretty good ...Found so went back last weekend and although it was well over the 14 days ..SHOES... WERE IN PERFECT CONDITION ..NEVER WORN WITH RECEIPT ...BUT they forgot to tell us box too ...I had put my daughters shoes in one of those plastic shoe box for her birthday and wrapped it.. The lady was quiet hard ,wouldnt even offer ...
Went to thornton store expecting to buy 2 pairs of shoes to only walk out with nothing. Firstly the staff looked like 13 yr olds who had no concept of customer service, in fact they changed the price of some shoes in front of customers with a texta right after someone brought that pair of shoes thinking it was less than it was! Then had a quiet argument about if they should tell the customer or not! Seriously! So after asking the 13yr olds for my size in 4 different pairs of shoes (12) they didn't have my size in any of them! The clothing there is for smaller people or people who like spray on clothes if you're bigger than a large.
I think paul wearhouse should learn to have there sales clear so you they wouldnt have annoyed customers with this buy on get one free stuff like if your gonner post sales at least have it in clear writting.
I was in need of a pair of replacement runners, desperately. I realised that in Australia all places including (DFO, factory or warehouse outlets just sell at retail price anyway) Paul's Warehouse were the same, so my advise would be goto a proper shoe store. The only reason I went to Paul's Warehouse was due to its location, I needed to visit another store right next door. I shouldn't have been so lazy.
I arrived and started looking around the warehouse outlet style store, I was eventually approached and the retailer gave me a run down on ...the buy one get one free offer, it was complicated and half way through I just switched off - not the normal just pay for the most expensive item get the cheaper one free - this one you had to match this price tag colour with that one but you couldn't get this brand with that brand and so on. There was also another offer to pay $10 to join their VIP program and give them all of your personal details and first borne child for a minor discount. Anyway I just need one pair of shoes, so I pick them out and try them on - myself - then figure these will do, I go to pay and again am offered the buy 1 get 1 free but decline, I just want these thanks. I pay via credit card which is normal for most people but then the staff member demands to check my drivers' licence? I thought this was weird, I don't normally have to show a birth certificate and a certified true copy of my mortgage to buy shoes but whatever. I left the store feeling very unhappy, having paid full retail price and had a terrible customer experience, I sort of expected it all, but I could have gone to a proper shoe shop bought the same shoes for the same price without all of the confusion and hassles, I won't be lazy next time, but I will never buy from Paul's Warehouse again. Store was close to another one I was visiting. Convenience, in hindsight I was stupid. expensive (retail), bad service, confusing pricing and deals, the buy 1 get 1 free had about 1000 conditions.
Went to pauls in dandenong after phoning up just to check if they fit kids shoes.yes was the answer. Very disappointing when we got there no fitting available. Pauls need to put people in there that know qwhat they are doing not young people who ate not interested. NB shoes are cheaper at the NB factory and fit.
Not cheap and people there have no idea
|Category||Physical Shops and Footwear Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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