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Paul's Warehouse

Paul's Warehouse (page 2 of 2)

Online store, Physical store
1.7 from 193 reviews · View Statistics

Reviews

1.4

32 reviews
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One star is not low enough to represent my displeasure with this company!

published

I purchased a pair of shoes for my son from the online store one-month ago. Soon thereafter, I discovered that the item was being dispatched from China, instead of one of their Australian stores. This was the first of many problems, as nowhere during the transaction was it indicated that international shipping was involved. I checked the tracking number today, only to find that my item is still at a port in China.

I have not received any replies to my emails to the contact address provided, which, incidentally, is not managed by Paul's Warehouse but instead a distribution center.

Paul's Warehouse was once a decent place to find uncommon bargains. It is now just borderline fraudulent.

Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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Mick N.

Mick N.Canberra 2600, ACT

Dont order online its a scam!

published

Ordred some sneakers, waited, got socks. This is a scam. stay away! It also came from China so think about that too. Also ALL contact emails are terrible. They will not get back to you.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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Annie

AnnieSydney, NSW

Bargains to be had if you have the time

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRockdale
SizingTrue to size
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James Craigie

James CraigieSydney, NSW

  • 2 reviews

Second hand shoes

published

I visited the homebush store today. I've never visited Pauls Warehouse so thought it might be worth a visit how wrong could I be. I was extremely shocked at the condition of this shop it is a health hazard it absolutely stinks. The clothing is in terrible condition and looks like its been worn in other words second hand. I looked for a pair of shoes and was shocked to find that most of the shoes had visible wear and tear like they had been worn multiple times. Whoever owns Pauls Warehouse should be ashamed of themselves its an absolute joke I will never go back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationI didn't purchase any thing
SizingVery large
Product AppearanceNot as advertised
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Pauls warehouse prospect. Great.

published

This store is great but you must go in person. The stock changes often. Goes down in price after a Certain time. I love it. Got winter skirts shoes tops and excellent accessories today. You need to keep an eye on What you want. And need time to look

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
SizingTrue to size
Product AppearanceAs advertised
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Joe K

Joe KSydney, NSW

  • 4 reviews
  • 6 likes

No improvement for this Rockdale shop

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRockdale and Campertown
SizingSlightly small
Product AppearanceNot as advertised
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FastTurtle

FastTurtleMelbourne

  • 26 reviews
  • 17 likes

It is what it is. Can’t expect too much.

published

Shop was an organised mess and low rent - as expected. Staff were ok and reasonably friendly, not any different from most retailers. It is a bargain warehouse - so not too sure why some people are expecting a fancy shop. (That out of the way).

The trick with this place is to make sure you know what you like and look very carefully. Genuine and honest bargains to be had. Found the place to be great for kids, office and semi formal wear.

No problems with returns either.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
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Rude customer service

published

In Rockdale store today picked few things and went to request price check and pay, got told that all long sleeve items not reduced despite having two big racks marked $5. Person on the counter extremely rude and argumentative really doubt she had any customer training. Unable to know how to use listening skills or hear the me as a customer kept interpreting. Apparently they have instructions that any long sleeve item with date August 18 they can sell for $5, this off course known to staff not to customers. Terrible. As she was rude, I asked for a manager and listen to the SHOCK she was the store manger, what an example to others working with her and poor customers. She refused to give her name. Worst experience ever.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRockdale Sydney
SizingSlightly small
Product AppearanceNot as advertised
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Very disappointed

published

The smell in this shop is disgusting.. it’s the smell of second hand clothes and some shoes !! It’s buy one get one free but they put prices up so high that you’re not really getting one free !! It’s like a garage sale !!! Shop is a miserable mess !!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDandenong
SizingSlightly small
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PatAnt

PatAntGreater Melbourne (Metropolitan), VIC

Shocking customer Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSunshine, Vic 3020
SizingTrue to size
Product AppearanceAs advertised
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Njj

NjjSydney Surrounds, NSW

Please do not shop here

published

Paul's warehouse does it best to yell at the customer. Rude staff and no manner. Please do not shop at the store. No wonder why online shopping becomes big part.

Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceAs advertised
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Not happy

Not happyBrisbane

All crap models that look fake or second hand

published

Displayed like an op shop, don't have any current models all Crap you would not want , looks like there all fake knock offs. Shop is run by inexperienced kids with no idea. Woodridge store qld , "says it all". Everything just looks cheap and nasty don't waste your time. But how they display their shoes is an absolute joke. A WHOLE WALL OF----! Don't know how they can still be in business. I feel ripped off just going there. Listen to all these reviews, not everyone can be wrong. Spent long enough talking about this store, just go to another shop like rebel sport and see the difference. Better quality with helpful staff that have a brain. They aren't cheaper prices just cheaperly made shoes. DONT DO IT.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWoodridge Qld
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Questions & Answers

giulia s.

giulia s.asked

Paul's Warehouse

Hi guys!!! Are you still selling Vans???

No answers
Ingrid

Ingridasked

Paul's Warehouse

** DEFINITE SCAM **
Same as everybody else - got socks - have advised Paypal but obviously everybody else have done this as well. $90 is a lot in these time to loose so still have fingers crossed that paypal will refund, surely paypal needs to put an alert so no more payments are made through. Wish I had seen this website sooner - another victim.

No answers
Anthony O.

Anthony O.asked

Paul's Warehouse

Do U do afyerpay

1 answer
JBZ
JBZ

Unfortunately not

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Paul's Warehouse

Details

Compare both Paul's Warehouse
CategoryOnline Shops, Physical Shops and Footwear Shops & BrandsPhysical Shops and Footwear Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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