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Paul's Warehouse

Paul's Warehouse (page 2 of 10)

Online store, Physical store
1.7 from 193 reviews · View Statistics

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Kellie

KellieSydney, NSW

SCAM!!!!!

published

my order says it has been delivered to my front porch in salt lake city only issue is that i live in sydney
cant contact anyone and now i have to wait to see if i can get a refund through my bank

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store Locationonline
SizingVery small
Product AppearanceNot as advertised
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Scam!!!!

published

Scam!!!!
Do not buy from Paul’s Warehouse online, the real company doesn’t have an online shop. The website linked on the Facebook page is a fake shop. Purchased 3 pairs of runners, fake shipping number sent and never received my items. They do not respond to emails.
Now trying to get my money back from the bank.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceNot as advertised
See all answers
Laina M.

Laina M.Greater Melbourne (Metropolitan), VIC

SCAM WEBSITE - BEWARE!

published

I've made a report to Scamwatch. Website looks real, but confirmation email had dodgy English and tracking is a sham. Beware! Overseas scammers charged me a transaction fee too. No product received.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPaul's Warehouse Outlet (online)
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SCAM - Do Not Use Website!

published

Tracking on item siad it was delivered to a house in Portland when it was meant to he coming to Australia! Item never arrived, no response after multiple attempts to contact via email, Facebook and contact portal on the website. Was unable to get a refund... zero stars.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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joshnjess05

joshnjess05Central, SA

Rubbish rip off scam

published

Got sucked into this website without reading reviews first. Bought $290 worth of shoes and close to a month later a pair of cheap socks came with the same tracking number as I was given for the shoes. Lucky I paid through PayPal and hopefully I will get my cash back. Pure scam website...Save yourself a massive hassle and do not buy from this site. Even the official paul's warehouse page says it's a scam.!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPaul's warehouse online store
Product AppearanceNot as advertised
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LH Ahmed

LH Ahmed

  • 2 reviews
  • 1 like

Online Payment Fraud

published
Incentivised ReviewNo
Maz

MazSydney, NSW

  • 2 reviews

Fraudulent site - DO NOT ORDER ONLINE THIS SITE

published

All a scam! Do NOT place an order on this website. I ordered two pairs of runners and tried to cancel activity by PayPal on the same day after not receiving an order confirmation, but it was too late. Have been trying to rectify this issue through PayPal and getting no where. Received a tracking number and parcel that almost made it legit, except parcel says socks. Definitely not opening it since it says 'Delivery from China'. Worst experience EVER!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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Zeeshan

ZeeshanSydney, NSW

After 2 months wrong item sent. They expect me to accept that.

published

After 2 months of waiting for $147 of shoes, they sent Rayban plastic glasses which I can't use or even gift. Luckily could get them reply but all they wanted me to accept the item or only 45% refund. I thought I was buying in oz but turned out not in oz. Dodgy as. Worst ever. If there was only a way to make them pay for what they did? I want my money back. Also the web site is taken down. No website where I made the purchase.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationPaul's Warehouse USA outlet online
Product AppearanceNot as advertised
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Sascha Hyland

Sascha HylandMetropolitan Adelaide, SA

Fraudulent, do not order from here!

published

I ordered two pairs of sneakers online at the start of a July, and after waiting over two months finally received a package from China with tracking matching my confirmation email from Paul’s Warehouse. I was shocked to open it and find a pair of iPods, but no sneakers! Ridiculous! I have had no responses to my follow up. Do not order from this site!

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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Tumbleweed

TumbleweedAustralian Capital Territory

  • 10 reviews
  • 1 like

Pauls warehouse are fraudulent

published

I ordered 2 pairs of ASICs runners in mid July - one pair was for a birthday - date has passed. Its now near the end of August and I am still waiting. There has been no action on the tracking since 1 August. I have emailed the so called 'Pauls' people and there is no reply - I had no idea I wasn't ordering locally at the time and so I also was hit with a fee for the purchase from my bank. I am appalled. I will be contacting my bank and getting the transaction cancelled and the fee reimbursed. In these COVID times money is tight and I am out of pocket the whole amount and no shoes - makes them very exy given they don't exist. Do not order anything off this shonky company.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Didn’t receive purchase

published

Made a purchase worth $225 from the Australian online store and didn’t receive a receipt/shipment. Tried to contact the company - no reply to emails, no phone number to call. Haven’t received my order

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationPaul’s warehouse online outlet
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Mark M.

Mark M.Greater Melbourne (Metropolitan), VIC

It’s not an online store if you can’t transact on it

published

Cannot process orders
Cannot amend or delete orders, they just sit on your account “pending”
Cannot read or reply to emails.
Honestly no point having a website if it’s not functional.
It’s the worst ‘online store’ I’ve ever come across.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Naina

NainaSydney, NSW

Fraud , its scam

published

Hi there,
Ordered Nike women’s airmax which value of $110 Aus and got raybon sunglass (is this joke ?) its a scam ! I email them but no response at all so stay away guys

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
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Kerry F.

Kerry F.South-Eastern Region, NSW

  • 2 reviews

Outright fraud .dont order

published

Doesn’t even deserve 1 star...:(
I ordered converse shoes online for My daughter ($77au).
She needed them pretty quick as her shoes were worn out.
At no point did it state that they were being shipped from China. I assumed australian warehouse.
1 month later I am still waiting. Looked up tracking number and still in China. Bloody disgraceful and very very poor service. They don’t even reply to emails. I now need to go and purchase my daughter another pair of shoes from Australia. . Disgraceful and pure fraud .

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
Product AppearanceNot as advertised
See all answers

One star is not low enough to represent my displeasure with this company!

published

I purchased a pair of shoes for my son from the online store one-month ago. Soon thereafter, I discovered that the item was being dispatched from China, instead of one of their Australian stores. This was the first of many problems, as nowhere during the transaction was it indicated that international shipping was involved. I checked the tracking number today, only to find that my item is still at a port in China.

I have not received any replies to my emails to the contact address provided, which, incidentally, is not managed by Paul's Warehouse but instead a distribution center.

Paul's Warehouse was once a decent place to find uncommon bargains. It is now just borderline fraudulent.

Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
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Mick N.

Mick N.Canberra 2600, ACT

Dont order online its a scam!

published

Ordred some sneakers, waited, got socks. This is a scam. stay away! It also came from China so think about that too. Also ALL contact emails are terrible. They will not get back to you.

Product Quality
Shipping
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Product AppearanceNot as advertised
See all answers
Annie

AnnieSydney, NSW

Bargains to be had if you have the time

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRockdale
SizingTrue to size
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peter

peterHobart, TAS

  • 14 reviews
  • 12 likes

Out of Stock

published

Although it looks like a lot of variety on offer I have always end up disappointed on several occasions as they never seem to have wide fittings 2E for my feet . I buy my shoes online now.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationMoonah
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James Craigie

James CraigieSydney, NSW

  • 2 reviews

Second hand shoes

published

I visited the homebush store today. I've never visited Pauls Warehouse so thought it might be worth a visit how wrong could I be. I was extremely shocked at the condition of this shop it is a health hazard it absolutely stinks. The clothing is in terrible condition and looks like its been worn in other words second hand. I looked for a pair of shoes and was shocked to find that most of the shoes had visible wear and tear like they had been worn multiple times. Whoever owns Pauls Warehouse should be ashamed of themselves its an absolute joke I will never go back.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationI didn't purchase any thing
SizingVery large
Product AppearanceNot as advertised
See all answers

Pauls warehouse prospect. Great.

published

This store is great but you must go in person. The stock changes often. Goes down in price after a Certain time. I love it. Got winter skirts shoes tops and excellent accessories today. You need to keep an eye on What you want. And need time to look

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationProspect
SizingTrue to size
Product AppearanceAs advertised
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Page 2 of 10
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Questions & Answers

giulia s.

giulia s.asked

Paul's Warehouse

Hi guys!!! Are you still selling Vans???

No answers
Ingrid

Ingridasked

Paul's Warehouse

** DEFINITE SCAM **
Same as everybody else - got socks - have advised Paypal but obviously everybody else have done this as well. $90 is a lot in these time to loose so still have fingers crossed that paypal will refund, surely paypal needs to put an alert so no more payments are made through. Wish I had seen this website sooner - another victim.

No answers
Anthony O.

Anthony O.asked

Paul's Warehouse

Do U do afyerpay

1 answer
JBZ
JBZ

Unfortunately not

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Details

Compare both Paul's Warehouse
CategoryOnline Shops, Physical Shops and Footwear Shops & BrandsPhysical Shops and Footwear Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Variety of Labels
Buy Now, Pay Later OptionsNone
Type of Footwear OfferedCasual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots
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