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absolute waste of time! worst customer service!!
"paul's warehouse rockdale" such a joke and absolute waste of time! rude service staff, wrong pricing makes no reason to go back there ever again.
i traveled peak-hour traffic on Thursday all the way to Rockdale store and spent good 3 hours to pick up assorted clothing and bedding items from a big mess and pile. but staff at the counter refuse of offer the price due to various reasons-- "someone put them in wrong place", "designer items excluded", "not part of sale".
my point is -- i went all the way to Rockdale to pick up bargain on good stu...
No improvement for this Rockdale shop
Been several times. Bought clothing items from the. Staff is very rude and not helpful.
Points to remember:
1. If the rack marked $10 do not presume it is the price. On the website after last reduction ( 85% off ) it is all going to $5 or $10 racks. This is not happening.In the shop introduced "brands"list and staff can apply most brands and decent pieces to "brands and different prices, even when last discount had been last year.
2 A lot of items broken, incomplete, with defects ( dirt,holes etc) - so check everything with full attention, be...
It is what it is. Can’t expect too much.
Shop was an organised mess and low rent - as expected. Staff were ok and reasonably friendly, not any different from most retailers. It is a bargain warehouse - so not too sure why some people are expecting a fancy shop. (That out of the way).
The trick with this place is to make sure you know what you like and look very carefully. Genuine and honest bargains to be had. Found the place to be great for kids, office and semi formal wear.
No problems with returns either.
Rude customer service
In Rockdale store today picked few things and went to request price check and pay, got told that all long sleeve items not reduced despite having two big racks marked $5. Person on the counter extremely rude and argumentative really doubt she had any customer training. Unable to know how to use listening skills or hear the me as a customer kept interpreting. Apparently they have instructions that any long sleeve item with date August 18 they can sell for $5, this off course known to staff not to customers. Terrible. As she was rude, I asked for a manager and listen to the SHOCK she was the store manger, what an example to others working with her and poor customers. She refused to give her name. Worst experience ever.
The smell in this shop is disgusting.. it’s the smell of second hand clothes and some shoes !! It’s buy one get one free but they put prices up so high that you’re not really getting one free !! It’s like a garage sale !!! Shop is a miserable mess !!
Not sure if shoes are authentic
Purchased 8 pairs of shoes from the sunshine store for the growing kids. Everyone fell apart within a few months. I thought it was because my kids were getting out and playing so I didn’t mind. I was actually proud that they were not the useless house bound variety children so I didn’t think much of it. My wife purchased the same brand and style of shoe from the local shoe shop, (we always get the youngest one shoes from this shop because of ...... favouritism), to replace the ones I had obtained from Paul’s warehouse as they wore out. Only pro...blem was the replacement shoes seemed bulletproof by comparison. The kids out grew them not out wore them. I’m not going to say that the shoes are inferior quality but they didn’t last as long as the same ones from the local shoe shop for some reason.
Shocking customer Service
I have now been to Pauls warehouse Sunshine thrice. All three times I have witnessed the lady (Caucasian, dark hair) on the check out’s horrible, horrible behaviour. First time customers were waiting to be served and she was chatting with a friend for 8 minutes before deciding to say ‘next’. The second time my husband and I visited and there was something wrong with the pricing, she literally told the girl on the checkout, give it to them at the price they’ve said (cause she knew we were right) I don’t want to have this conversation!! Today 28.../02 I went there in the morning and was being served by another staff member, when an African man cane by to exchange a pair of blue Adidas kids shoes, which he said he had bought y’day. OMG she literally told him he was lying(even though he showed her the receipt) and called him STUPID! This lady needs to realise that she is in that job ONLY because customers visit the store. I’m sure she would never have called a white person a liar or stupid. She should be sacked. The man was able to exchange the shoes only because the other CS person told her that the request was reasonable. She is a disgrace. Please do something and get better staff.
Please do not shop here
Paul's warehouse does it best to yell at the customer. Rude staff and no manner. Please do not shop at the store. No wonder why online shopping becomes big part.
All crap models that look fake or second hand
Displayed like an op shop, don't have any current models all Crap you would not want , looks like there all fake knock offs. Shop is run by inexperienced kids with no idea. Woodridge store qld , "says it all". Everything just looks cheap and nasty don't waste your time. But how they display their shoes is an absolute joke. A WHOLE WALL OF----! Don't know how they can still be in business. I feel ripped off just going there. Listen to all these reviews, not everyone can be wrong. Spent long enough talking about this store, just go to another shop like rebel sport and see the difference. Better quality with helpful staff that have a brain. They aren't cheaper prices just cheaperly made shoes. DONT DO IT.
Fake not real shoes
Husband and I both purchased top of the line new balance and muzuno running joggers... you would think for the top tier models and price they would be comfortable and not make your feet feel like they've been standing in thongs all day. We have owned multiple versions of these joggers and never experience this... they have to be selling non-genuine products such as waste of money so disappointed.
(Adelaide) Shoes sold here should come with a free can of spray glue. Bought 2 pairs of sport shoes and the soles on both began to flap as I walked with days of purchasing them. I had to glue them back weekly. Haven’t been and will never go back.
Yesterday at the Rockdale Paul Warehouse totally unprofessional, rude staff. When I saw the Manager who happened to be the Regional Manager I went to try to talk to him about his staff. He was utterly rude to me, one staff came there yelling at me, he did not ask her to stop or leave. No wonder why the staff behaves the way they behave.
Do NOT shop here
This store has dirty second hand looking clothes. They will not give you a refund although they will tell you they do. Just go and take a look at how bad it is , it will make you laugh .
Horrible Customer Service
Deceiving sale saying 81% off but only 25% off in the actual store. Waited in line for about an hour just to find that the pricing was ridiculous! Went back the next day to return something as the item didn't fit and they said they couldn't return it because apparently if an item doesn't fit it's change of mind which is wrong. The store is overcrowded, there is stuff all over the floor and also the store smelt very bad. Waste of time and money, customer service horrible; Do not shop here.
This is ridiculous advertising...staff are so unprofessional I don’t believe they are still operating. I went to Gregory hills to buy a pair of sneakers after watching their ad for buy one and get one free. After going through a few pairs I found two which were to my liking and went to the cashier to pay for it. At this point the cashier calls the floor manager ([name removed]) who said that I can’t take the same pair as it can’t be from the same lot. I explained to him that it was from two different lots but he insisted that I can’t buy them a...nd said I could buy them at a different which he quickly calculated. I told him it was misleading advertising to which he said either I buy them or not...my reply I will not pay any extra to the advertised price and took photos of the two different stand and left the shop...I will be reporting this to ACCC. I wish I had read the reviews before I went....can’t believe with such low ratings the regulatory body hasn’t taken any action so far.
An Expensive Op Shop Don’t Bother
If I could rate this with 0 stars I would. Went to the Dandenong South Store. The store looks like one big untidy teenagers room. Stuff everywhere and a weird smell. Never mind the bucket of water sitting in the middle of an aisle... the clothing looks second hand or at least 15 years old and the prices don’t reflect that! There are 3 different prices depending when you buy (very confusing) . Didn’t see any designer brands. What a waste of my time.
Wouldn't recommend unless you want to buy second hand items
The store is not clean and piles of clothes. The items didn't look new. For second hand items it's over priced. I couldn't wait to get out of that place. Wasted my time.
Might as well go to your local Op Shop
I saw the add thinking it was new designer clothes, Listen to the reviews on here and don’t waste your time.
I drove 40 mins each way for no reason, Even smells the same as my local op shop.
Second hand items at higher than new prices don’t bother.
Factory or op shop????
Be careful if buying in this store some of the item has been used and you can't return it. It happens to me and we complaint that's it's been used we were just told some of the item are pre owned. I'm shocked I thought I'm shopping In a factory outlet but I'm shopping in an opshop. Very disappointed. Not coming back.
Worst retail experience of my life false advertising
Like a bad opportunity or st Vincent’s shop, not an outlet none of the the things there people would buy new strange discontinued lines allot of the merchandise highly suspect false radio advertising lured me and family there and I could not have been more disappointed I love outlet stores in the USA which rate 10 this store is 0.5 of 1 don’t waste your time
Questions & Answers
Hi guys!!! Are you still selling Vans???
** DEFINITE SCAM **
Same as everybody else - got socks - have advised Paypal but obviously everybody else have done this as well. $90 is a lot in these time to loose so still have fingers crossed that paypal will refund, surely paypal needs to put an alert so no more payments are made through. Wish I had seen this website sooner - another victim.
Do U do afyerpay
|Category||Online Shops, Physical Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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