Reviewer Photos & Videos
Second hand shoes
Today 15/12/18 I purchased 3 pairs of shoes
Unknown to me the pair on the sale table is second hand the left shoe has a hole on the inside heel , the kind you get from wear
The right shoe that I tried on is in a new condition
When I called to explain what had happened I was told that’s what you get from a sale item and there is no exchange or refund so now I have a pair of shoes that I will have to throw away
False advertising and staff have unprofessional customer service skills. 2nd Dec 2018
Paul,s warehouse at Gregory Hills. Suits were advertised as $50.00, all along the wall where they were hanging. On top of that there is a permanent advertisement with words to the effect that major designer brands are sold at cheap prices.
I went to the cashier with one suit and she told me that the price is $118.00. I pointed at the advertised price of $50.00. At that she told me that these is a designer brand and designer brand are not on special. I told her that that's fine but there is not notice there to say that designer bands are not ...
So much to choose from! RATE 3.5/5
They have great clothing and items. Not sure how authentic they are because I'm not sure if high brands such as Michael Kors would sell items to a store like this. I could be wrong, but I feel as though it's not possible. They easily manipulate u and waste our time by putting high-end brands in the "5 dollar section" and when you go to the efforts of trying the clothes and checking out they tell you its '40 dollars, 5 dollars excluding high-end brands'. Nowhere did it say excluding high-end brands, they will only tell u at check out. However, t...hey do have really good deals and clothing that are unique and not common to find in regular stores which is awesome! can get loads of compliments with such little amount of money! would recommend, but be careful of so-called "high-end" brands
Extremely cheap and decent employees
I bought this bomber jacket that was supposed to be 206$ from perry ellis, but at pauls warehouse they were 25$. They sell 20 dollars authetic vans and so much other treasure you can dig. Employees are mostly helpful, you might run into one or 2 impatient ones but it's rare in Melbourne shops.
Rude staff , shop is armageddon in layout, cleanliness, assistance, and locating items and signage.
I brought a pair of shoes that i was informed could not change as over 2 weeks. They were in the box, unworn but clearly faulty. I hadnt checked them till i went to wear them 3 weeks later. Glue and hole gap between material and seam of rubber.
Staff do not assist. They all socialise with each other. They turn the other way if they see someone coming to ask for help. I was so overwhelmed in this filthy gigantic and confusing store i just ended up selecting a box in my size and getting out of there. After i lined up in a 36 people deep line.
Great Bargains, customer service is not ideal.
I've been a regular customer since past 10 years, this store has some wonderful bargains and had no issues with authinticity of the products. However, it is a run out product store which sells the run out models which are atleast 1-2 years old stock.
The customer service is not ideal, especially if you want to return and I believe that is by design to discourage people to return. I didn't had a rude experience with them, but won't be surprised as most of the staff seems to be minimum wage overworked youngsters who are not trained in the customer service or to handle complaints.
A bit deceiving
We had been here once before and got some good bargains. But the sale that was advertised this weekend 6/7 October was quite deceiving. Things were advertised as being 70% off were on the racks but when it came time to pay at the register in fine print it said these prices weren't available until 2019. If that was the case they shouldn't have been out . Very deceptive
This place was once good and had a huge range of shoes, now it is not.
The staff were very friendly (Fyshwick Store) and helped to the best of their ability, just don't expect to have your foot measured or assessed like you would at any other store.
There seems to be a lot less variety, brands and model of shoes available at this store compared to what the offered a few years ago (2013-2015). I had trouble with shoes, they did not feel right after I purchased them. Got a store exchange and had great difficulty finding my usual size in a brand I trust. The shoes also seemed overpriced, even at the "2 for 1 dis...count + any other discount", which used to be a good deal when they had shoes that fit correctly and had a better range of brands and models. Lots of clothes that look cheap and overpriced and one of the shirts I got was an XL and it fits like a Extra Small! The store is very messy. This was a Disappointing experience, I won't be going here again or recommending to friends and family in the future.
Staff is very racist and poor customer service
I totally agree with rest of other people about poor customer service. I was exchanging the items and guy went so aggressive for doing so. He insulted me badly and being racist and disrespectful to me. The guy has no manner how to behave professionally and respect women and kids. I humbly request the owners of store that you guys are spending million of dollars on your store why can’t you hire people who knows the meaning of good customer service. I was a big fan of this store and spend thousands of dollar but after seeing such insulting and disrespectful attitude I will never step up in Gregory store ever.
Great price, low quality.
Bought a pair of New Balance tennis shoes from here last year that lasted me no more than 3 months before holes surfaced in the bottom (usually get 1-2 years out of a decent pair MINIMUM!).
Also bought a pair of running shoes for preseason footy which unfortunately weren't supportive enough and I've been on the sidelines for 8 months with stress fractures.
It's been a bad experience to say the least.
2 dollar outlet
Place looks terrible like a 2 dollar shop. Aswell as the smell. Went to buy shorts for my sons advertisex for $7.50. So i grabbed a few. Went to cash register and was told that its the price for February 2019. False advertisement. Will never recommend to family or friends. Penrith store is a disaster.
Avoid at all cost
Horrible customer service at Dandenong. That's if you call it customer service! The so called manager [name removed] (a he/she), refused to process a claim through Asics (because it was 2 days out of the warranty) I told him that I rang and spoke to a guy during the to explain my situation and told me that it will be ok to come down. I turn up only to basically be called an idiot and a liar by [name removed]. I tried to explain to him that I am partially disabled so I couldn't come down during the week and that I had to wait until my husband co...uld drive me (which was Sunday). He kept refusing to process the shoes then eventually told me he'll do it on Monday. I rang Asics on the following Wednesday to explain my situation only for them to tell me that nothing has been processed from that store. I rang them the following Saturday explaining that I know my daughters shoes are there and that I'm coming to pick them up in an hour. I was told that the manager will call me on Monday. I persisted to say that my husband is bringing me now because my daughter needs her shoes. The 'manager' [name removed] gets on and tells me that he is going to process them on Monday....! He was going to originally process them last Monday. Complete liars and the attitude towards customers are horrible. Never again will I spend a cent in there ever!!!
- Paul's Warehouse
- Verified customer
Very rude to their customers
Hi, I was a big fan of this outlet till today. I bought a pair of shoes a week before and when I tried wearing it I found that this shoe has no quality and I literally fell down slipping many times. I've tried to explain this to their manager '[name removed]" thats what she told me and she was so rude to me. Several times I requested her to listen to what I am trying to say but she straight away asked me to leave the store and haven't shown any empathy. I would be okay if they wont give me a refund or another item but they have insulted me. Onl...y the manager though while other staffs were watching this incident. I never had this kind of experience in my life anywhere and I am very very upset with this store. The manager didnt even look at my face when I entered the store and her behaviour and attitude was totally shocking to me. I really love this store and the discounts you gives their but I am very upset with the attitude of this lady and I will never ever visit this store because she is there. All my friends were excited to go there before when I told them i had a purchase but now they also dont want to buy from there. I do not need a refund or exchange but I expected them to behave nicely and understand what I am saying. Very poor management!!
Staff not friendly in Prospect
I love shopping in your outlet but the girl and white skinny girl who worked there yesterday 28th July 2018 are not friendly at all with no smile not even thank you. This is not the first time I dealt with that girl. She is so rude and not happy to serve customers. That is why all my family always go now to Penrith as they provide a great customer service to everyone. I am a Manager in hospitality and i always make sure to have a positive feedback in dealing with all the guests.
Terrible customer service.
We came into the store to enquire about an exchange of the bought trousers due to the unfitting size and was informed that the item is B graded and thus is not exchangeable.
Firstly, there was no information on the item purchased that inform the customer it is a B grade and the ill-defined term does not help the consumers in identifying that it is not exchangeable.
Secondly, I explained to the staff that the only reason he did not try it on prior to the purchase was because he has a disability that requires a crutch to support his movem...ent and standing in the fitting room to change without a chair was not practical. The staff we spoke to at the front counter, [name removed] could not give us a clear explaination in regarding to the "B-Grade" classification and the justification for the refusal of exchange. I then attempted to speak to a male staff member for further clarification. [name removed] at this point yelled out from the counter to stop the male staff from talking to me: " Don't worry about it, she was told!". The male staff heard [name removed], dropped the conversation and went on with his task. [name removed] also told me " Do not come back." as I was leaving the shop. My partner rang the store later and requested to speak to the manager to make a formal complaint. [name removed], the manager told him to go on their facebook website to express the opinion and did not inform us of any other formal complain procedure. Regarding to the staff named [name removed], the manager told my partner that she said "Do not come back" as a response to me saying that I will never com back which was not truthful. This however also implied that the manager believe that telling the customer "Do not come back" is an acceptable conduct at the store.
Worst customer service
Very unhelpful and impolite staffs, second hand clothes sold as brand new, that's all apart from the poor quality. I bought a 'leather' boot from Paul's, it started peeling after I wore couple of times.
Shopped in store at West Gosford .Young people totally disinterested in any older customers. .When i got home and checked my purchased New Balance joggers out compared to my others from Athletes foot i was left in doubt as to their authenticity. CODES scratched out on tongue of each shoe and inside finished no better than my $30 Payless joggers. I will be ringing store for answers and also contacting fair trading with my concerns. If products are imitations they should be labelled as such.If they are found to be imitation i will definitely be taking action as to why they are not sold as such. I do nit like being ripped off. If im wrong ill own it and stand corrected .
The local dump is cleaner
Just returned from Paul's in adelaide wow over priced garbage is to say the least staff that lie and are clearly not happy working there.i questioned why there warehouse prices are higher than leading sports stores well what do you know no response be warned stay far far far away from them or get burnt
Great staff, bargain shopping!
I think they are fabulous staff, so friendly and helpful, not sure what everyone else is going on about?
Myself and my girls are thrilled with our purchases and the amount of money we saved, will continue to go back. The boys who helped with the runners were ever so helpful, could not do enough for us, and the lady (think was the manager) was so lovely, we will keep coming back!
It is not set up like Myer, you do need to look around, no big deal peoples....
- Physical store
- Verified customer
10 years and never had an issue
If you're after a good bargain, you'll get it there. But If you're after a glamorous environment and you NEED to have the latest of the latest model, colour etc and are happy to pay double or more for a pair of shoes, go to Myers or David Jones - nothing wrong with that. I do that myself sometimes.
But fair is fair and I have been buying shoes from them for at least 10 years now and never had an issue. Yep, SOMETIMES it is last season or season before models (I don't care). Yes, it can take a bit longer than usual to find something you like (...
Questions & Answers
Hi guys!!! Are you still selling Vans???
** DEFINITE SCAM **
Same as everybody else - got socks - have advised Paypal but obviously everybody else have done this as well. $90 is a lot in these time to loose so still have fingers crossed that paypal will refund, surely paypal needs to put an alert so no more payments are made through. Wish I had seen this website sooner - another victim.
Do U do afyerpay
|Category||Online Shops, Physical Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
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