When the Rockdale store first opened about 3-4 years ago, there was some great gear. Ballgowns/evening wear for $50, branded wear at great prices. Some pieces were a bit shop soiled but the prices reflected this. Next year, not as good but still some decent clothes and shoes to be found. Then it got worse...and worse. This place is now depressing, almost every item is shop soiled, torn, bits missing. They call it B grade, but it’s way worse. Absolute rubbish. It’s depressing. They should sell all items for $5 and burn the rest and shut down for good. Never again. Shame. Such promise initially...
Out of Stock
Although it looks like a lot of variety on offer I have always end up disappointed on several occasions as they never seem to have wide fittings 2E for my feet . I buy my shoes online now.
No improvement for this Rockdale shop
Been several times. Bought clothing items from the. Staff is very rude and not helpful.
Points to remember:
1. If the rack marked $10 do not presume it is the price. On the website after last reduction ( 85% off ) it is all going to $5 or $10 racks. This is not happening.In the shop introduced "brands"list and staff can apply most brands and decent pieces to "brands and different prices, even when last discount had been last year.
2 A lot of items broken, incomplete, with defects ( dirt,holes etc) - so check everything with full attention, be...
Not sure if shoes are authentic
Purchased 8 pairs of shoes from the sunshine store for the growing kids. Everyone fell apart within a few months. I thought it was because my kids were getting out and playing so I didn’t mind. I was actually proud that they were not the useless house bound variety children so I didn’t think much of it. My wife purchased the same brand and style of shoe from the local shoe shop, (we always get the youngest one shoes from this shop because of ...... favouritism), to replace the ones I had obtained from Paul’s warehouse as they wore out. Only pro...blem was the replacement shoes seemed bulletproof by comparison. The kids out grew them not out wore them. I’m not going to say that the shoes are inferior quality but they didn’t last as long as the same ones from the local shoe shop for some reason.
Great price, low quality.
Bought a pair of New Balance tennis shoes from here last year that lasted me no more than 3 months before holes surfaced in the bottom (usually get 1-2 years out of a decent pair MINIMUM!).
Also bought a pair of running shoes for preseason footy which unfortunately weren't supportive enough and I've been on the sidelines for 8 months with stress fractures.
It's been a bad experience to say the least.
This is only in reference to ROCKDALE store where I have been since Pauls has made a comeback.
At first look you say 'Oh yes' BUT once you pay attention to what there is in stock, it is very disappointing as most of it is old regurgitated, well there is no other term, overpriced last season? or the one before ?......rubbish!!
Shoes are I will be kind & say 'reasonable', but again if you don't mind last season or before.
Dresses???? Men's & Women's yesteryear so called leather shoes that smell to high heaven.
As far as the brand names go, we...
Some times I go in there because I am a regular customer and the girls there are great so is the manager who has always been really good and helps with prices and tries to help out. There is one or two girls there that really should not be there at all. One is a tall Aussie lady and there is a short Asian looking thin sickly girl who honestly has the personality of a stone. If she tried to smile I think her face would crack. Some people just shouldn't be in retail and these two should find a job else where. Customer service is so import...ant and if you can't be nice then you should look at doing something that makes you happy and smile. The clothing were so much cheaper when it first opened. Its good when they really have sales like $10.00 sections or 70% off. Normal prices are outrageous not prices for a warehouse. Some brands are good quality brands some brand never heard of them. The girls are nice and try to help out and very talkative which is nice because they treat people like friends and not customers. I like shopping there and will continue to do so. Teresa
Pricing in stores
The pricing needs to be looked at....i spent 2 hours looking at clothes that had markdown prices on the labels only to be told that these prices were effective in March....is that written in the fine print? If so that is not good for the customer....i selected 6 items and left with 1..why are they labeled like this? Not consumer friendly at all.......
Prices ok - service was very ordinary
Simply picked a couple of running shoes and asked if they had size 8.5 - NO was the answer only go up to 7 or 7.5, picked a couple more, got same answer, everything was a bother. Finally asked to be shown what they did have in an 8.5. Managed to buy a NB runner after much huffing and puffing. REALLY - if you don't want the job, don't work there.
Worst customer service
They forget customers make the place operate, so a hello would help. Worst customer service anywhere and it makes me not want to buy there stuff.
what a joke
How can you pretend to sell what you cant deliver, for eg. After not having the corect size in 3 of my first choices, then give me shoes that dont match price!
Carefull in Adelaide store!! They don't pack all items you had paid for
Check you bag before you get out of the store to be sure that all that you have paid for is in there.
I was there on the 26th of Nov and when I got home notice that one item was missing. I rang and agreed with some one to go back the next day, when I got there no one has any idea what I was talking about, they took photocopy of my receive and said that they were going to check the security camera and ring me back. I haven't heard from them.
Good products/price if you are able to take home all that you had paid for
A risky option for buying clothes and shoes online
I've never been to a Paul's Warehouse store (I've never lived close enough to one), but I've now shopped online with them three times with mixed results. The first time, buying a DC t-shirt and track pants, was fine. The second time, an attempt to buy another DC t-shirt, one pair of Champion running shoes, and two pairs of DC shoes, wasn't so good; whilst two of the four were ok, one pair of the DC shoes was obviously ex-display and they told me that the t-shirt was out-of-stock (and refunded). The third time was worse; I tried to buy another D...C t-shirt. After over a week of not hearing anything I contacted them to find out what was going on, and I was again told that it was out-of-stock. I requested a refund but I only received the price of the item, not the $10 postage. I contacted them again and they have now told me that they will refund the postage as well. To be fair, they seem genuinely apologetic. However, the particularly disappointing thing is that the DC t-shirt that I ordered is STILL listed as in stock, and even at a reduced price. I don't know whether this is a deliberate ploy to make $10 or just incompetence, but I won't attempt to buy anything from them again. They're not in the same league as a site like SurfStitch, which is where I'll be shopping from now on.
Don't be fooled by online specials...
I recently bought a pair of jordan's and new balance from pauls and both were display pieces. With the new balance, its not a big deal but Jordan's ...not acceptable. Might be because of a scumbag manager but still unless mentioned no one should get display pieces .
Real Shoddy Paul... real shoddy..
Cheap when on specials (about 100% markup otherwise)
shoddy online experience
Questions & Answers
Hi guys!!! Are you still selling Vans???
** DEFINITE SCAM **
Same as everybody else - got socks - have advised Paypal but obviously everybody else have done this as well. $90 is a lot in these time to loose so still have fingers crossed that paypal will refund, surely paypal needs to put an alert so no more payments are made through. Wish I had seen this website sooner - another victim.
Do U do afyerpay
|Category||Online Shops, Physical Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes, Exercise & Sport Shoes, Hiking Footwear, Ugg Boots and Work/Trade/Heavyduty Boots|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.