this site is so hard to contact
I can not get any body to talk to me they have a block on my account and are not answering my messages all i need is an answer they also do not take ph calls they hang up so you get no where
Better for buyers most of the time. Bad for sellers.
Having used Paypal for both selling and buying, I can now review that PayPal has very little benefit for sellers when something goes wrong.
I posted an item to a buyer in France and due to postal strikes in the country, there were several month delays. The parcel had not confirmed to be delivered nor it was lost or missing. It was simply in 'delay' at the time and we didn't know how long it would take. It was neither the buyer or something I could control. The PayPal case automatically won in the buyer's favour. Despite the conditions for sel...ler protection are 'grey' with this certain case. PayPal should have kept that case option or in hold. Eventually my parcel was finally delivered. Thankfully the buyer was honest and instead of returning the item, still wanted to purchase it after receiving his refund. So I had to set up a payment again. Any buyer could have easily just kept the item, leaving the seller at a loss as the refund was already issued. Therefore I believe PayPal should have put this case in hold for these circumstances. The customer representative wasn't very helpful or understanding of this specific case, as it was a bit different compared to what the seller protection outlines. Just a straight up, 'no'. The customer rep could not help me forward this issue to someone else i.e division manager etc. I am not even sure if PayPal considers long time customers, as they are such a big business already... An improvement in seller protection would be good. Fees need to be reduced in comparison to the lack of quality service. Due to PayPal's quality of customer service and increase in fees, I am choosing to use PayPal less and less when I can. I think it's been pretty good.
Can no longer rely on them to protect me
I have been using PayPal for the security of my money and they let me down. I asked them to hold a payment to a merchant as I didnt receive the service promised. PayPal paid the merchant anyway. Ive been using PayPal for years with no problems and the one time I needed them to protect me they didnt.
Paypal is not perfect. However, I have had more success stories than failures. I thought I would explain the last 2 in the hope it may help others. I purchased a stick blender from eBay. I had it for some time before opening. It scratched saucepans and gouged deep cuts into plastics. I contacted the seller that told me to go jump. I filed a claim with Paypal as not as described. They sided with the seller. I then phoned Paypal and said I wanted to appeal the decision. They refunded the amount immediately. The other case I filed was against a su...rveyor. I paid for all the information regarding my property to be sent to another surveyor. They said they had sent it when they hadn't. After 2 months Paypal decided in their favour. I then contacted the bank. The bank worked with Paypal and decided in my favour. This claim took many months. In the end, it was worth the drama. The returned total was $900.00.
No coverage for defective items
You are only covered purchasing through PayPal if the item never arrives, if it arrives defective or not as described or broken you have to wear the cost of returning it to the seller, which is usually more than the purchase price.
fight the good fight
had a problem with e bay regarding a rubbish supplier who due to time limits passed it over to paypal who were reasonable at start but then mucked around.however i then said i was tired of their stalling and if they did not repay mr the amt which they had already clawed back from the supplier i would do the following and guess what money came back within3 days
said i would go to online supplers and ask if they accepted paypal then i would not deal with them even if they took normal credit cards as you judge people by who they deal with,
worked for me
Can live without it
I don't like that I had to link my personal bank account to pp before I could receive my refund which was way less then what the original amount was. Rarely use anymore.
Good invoices terrible transactions
I use PayPal to send invoices to customers when they request them which does fine except when people choose to pay through PayPal (even when I ask them to pay via bank transfer) and then I have to cop the fee. What's even worse is that they hold your money for 3 weeks which is utterly stupid even a bank can get it to you in 3 days (or same day if my customers use Commbank like I do). It's just fees galore with PayPal and they really need to step up their game. Those of you who have read some of my other reviews will know that I often don't writ...e bad ones because I find them pointless and stupid but this really is pretty poor considering how much further ahead everyone else is when it comes to money. I do really like their invoicing tool because it is easy to use and effective but when people decide to suddenly pay via PayPal it opens up a whole new world of issues. A few dollars here and there in fees for a homeowner might be ok but for a business it can really add up quick hence why I have now amended my Terms & Conditions to state that if customers want to pay through PayPal let us know so we can add in the fee. I highly suggest anyone using this tool in a similar way does this as it will save you a lot of money in the long run. Overall a decent site with a good invoice tool but they really need to get up to date with their fees because they are way over the top.
Usually great - this time - terrible.
I have been waiting for over a month for an item to be refunded to me due to the seller not disclosing they had cut the item making it useless to anyone else. Seller wants to refund now. PayPal is stalling the process. Also the PayPal Telus refund for postage? Sent them info on 19 Jan and got an email saying they'd be in touch in 5 business days. It is 1 Feb. NO COMMUNICATION. Very disappointed. What has happened to your great customer service PayPal?
Pre approved payments.
I have used PayPal for about 1 year now and only recently have I being seeing pre approved payments on my activity. For example, using a uber paying $14.00 through PayPal. There will then be another amount taken out from pre approved payment! If I was to know I was getting all these other charges that have now ALL ADDED up, I wouldn't have used PayPal.
Can't trust any companies or businesses these days, disappointing. Will also be making people aware of secret money making lie!!
You need to be persistent
Bought a tap from Light in the box, cheap Hong Kong based company and of course it leaked. No phone number then I remembered I had paid via PayPal. 5 phone calls and 5 emails and then refunded my money. Claimed on 4 occasions that they did not receive the emails, this is their first line of defence. Just keep ringing them, if you get through to an operative that has poor English hang up and try again. Number is 1800 073 263 and go for # then # then 4. Good luck!
Done well by me as a buyer
I have used PayPal for years and have not had a problem with them. I've had to initiate a few disputes through the years and every time I've been given my money back. My only complaint is that the process is very long and can take weeks to get finalised, which is frustrating on the end of a problem that has usually already been going on for months unresolved with the seller. I've never used them as a seller so can't comment on them for that side of things but as a buyer, they provide an added level of protection that you're not going to get paying by other methods.
PayPal comes across as very helpful and caring organisation with power, but when it comes to it there just a toothless tiger with no real bite.
I have always enjoyed the simple use of paying for my shopping with the ease of PayPal, and I still do. However their Resolution Centre is not worth a brass monkey, admittedly it sounds great and very helpful. But is it ??? maybe not, they don't seem to have much knowledge into the fraudulent businesses they allow our money to go too or care. Finally all I can say, is don't depend on them to help you i...
my mistake but left to wallow
Refund was credited after all but no contact re-all my enquiries. Still a learner on computer. Don't understand jargon but I know when I'm being ignored. Hence, many bad reviews for Paypal due to frustration which (in my case at least) they didn't entirely deserve
Using them for years — saved my skin many times
As a purchaser, there are few better options to use for consumer protection on the internet. Sure, you can request a chargeback through a bank when you are cheated, but that is seriously complex when compared to the Paypal dispute resolution centre. I can quite honestly say that Paypal dispute resolution has saved me thousands of dollars as a buyer when I have been met with dodgy sellers.
As a seller, I haven't had any problems, but it's easy to envisage them. They definitely favour buyers. When you sell on eBay, eBay takes a percentage, and...so does Paypal. When posting an item, the requirements as to which service must be used are not entirely clear. I imagine that it would be easy to defraud a casual seller, and that's a little disappointing, but I suppose there is not a great deal that Paypal can do about that. It's definitely a case of seller beware, and it is important that you are informed as to the level of tracking and proof of posting that is required.
Questions & Answers
These issues are systemic and need to be publicly aired.
Who is interested in sharing their story with third parties to incite effective action against PayPal's practices?
How many more businesses will have their income 'frozen' for months before ASIC takes action?
I obviously found it extremely frustrating while attempting to comply with everything pp requested but still received no satisfaction...and I've been using them for years ...loyalty means nothing...and they're happy to support scammers despite evidence provided by me.
Do you want A real answer... I and others have been at war with Ebay and Paypal for a LONG time. We made paypal get registered as a financial entity, rather than a free ranging and free loading entity with no accountability. I am the person who broke Ebays back, by providing their customer base with alternatives like Etsy etc., and Ebay lost 50% of their users almost overnight. I have no problems in dealing with Paypal. Janne, as far as your "Oh something ought to be done", people have been at WW3 with Paypal for a LONG time...
Probably the easiest way to deal with them in Australia is via the Australian Financial Complaints Authority and add on a bill for your time.
If they are legitmately in the wrong and have failed to respond THE FIRST TIME, it should not take a day or your time and 20 emails in a game of internet ping pong. If you contact them and give them a reasonable time to respond and they do not, or they respond with copy paste tripe that is useless or totally off topic, crunch them with a complaint, and bill Paypal for your time.
Same issues as everyone here. So who can we complain about their behaviour?
Suggest apra.gov.au if you're in Australia. Hopefully the regulators will do some regulating after being kicked in the a*se by the Banking Royal Commission.
You need to contact the Australian Financial Complaints Authority (AFCA) firstname.lastname@example.org
Also copy in
Customer Advocacy Manager
PayPal Australia Pty Limited
Locked Bag 10
AUSTRALIA SQUARE NSW 1215
Toll Free No: 1800 073 263
Business: 1800 073 263
Sending a copy of your letter to your federal MP regarding Paypal can also help, as Paypal hold a banking license.
Thanks Pete. I hope you don't mind if I re post your info to other complainants.
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