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Pazstone

Pazstone

2.1 from 23 reviews

See the Best Kitchen Renovators in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
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1 star
15

An absolute joke of a company

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Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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Seeking a fair go.

Seeking a fair go.South East Queensland, QLD

  • 23 reviews
  • 20 likes
  • Verified customer

Good products let down by unreliability of installers.

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Splashback is a disaster

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Splashback remains unfinished after 3 months I have gaps between my glass and the cupboards and Paz and the kitchen designer/installer just blame one another and I am no closer to having a kitchen thats looks professional and finished. I have arranged to be home for several measuring appointments, re-measuring (which they even charged me for), two failed delivery appointments (didn't turn up as planned and then a week later arrived with a piece of glass without the powerpoint cut into it) and then several meetings when I've been unhappy with the product

Hook you in then lie about delivery date

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We were told three weeks for installation, then after they forgot to process the order for over a week, they then say it's four weeks on top of the week they were sitting doing nothing.

It is VERY inconvenient not having benchtops and the fact they lie like this is crazy. Very very disappointing!


KJS

KJSSouth East Queensland, QLD

  • 2 reviews
  • 1 like

What a disgraceful company

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Phil.T.

Phil.T.South East Queensland, QLD

Over Promise and under deliver! Still waiting for install after weeks after full payment.

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Took the day off work to accommodate the installation. Hour or so before its due they call to say they are not coming it hasn't meet the QA test. They have in the contract if you make them change the install date with late notice they will charge you $150. This of course only works one way. Week later promised a definitive time with a phone call. Now the phone call is overdue by days. What's wrong with you people?????


Janice

JaniceGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 5 likes

Comedy of Errors, Avoid at all Costs

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GloQui

GloQuiSouth East Queensland, QLD

Avoid like the plague!

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This company is an absolute joke! We ordered through IKEA Brisbane and have been playing with us for more than 2 weeks! We have paid the stone bench more than a month ago and no signs whatsoever of when are they going to install. They keep cancelling and cancelling and pushing dates, taking time from work for nothing, and on top of that, YOU the customer have to CALL THEM to ask about dates for work. They will never, ever call you. "We can't promise a date because if we can't go, we don't want to look back' is their pathetic answer every single time. IKEA, if you read this, find another supplier, this company is an absolute disgrace!

Sarah

Sarah

  • 7 reviews
  • 1 like

Terrible company, and terrible service.

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Meg29

Meg29ADELAIDE

  • 5 reviews
  • 4 likes

A Great Job

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We used Paz Stone Adelaide directly NOT through Bunnings or Ikea , and they were on time for measuring for CaesarStone for an island bench and splashback ,quick cutting turnaround time and perfect installation. We are thrilled with the job


Awesome!!

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Paz Stone Brendale, Very efficient, professional service right from ordering at IKEA, measure up and then installed in know time at all.
Always called ahead of time to give an ETA. Shout out to Jakob and his offsideder who installed the stone, you guys were nothing short of professional! Thanks we love our benches.


Love our Stone benchtops!

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Love our Stone benches, great service and fast install, couldn’t be happier with their service. Cheaper than anywhere else. Thanks Paz l, we love our kitchen!


Ellen

EllenMetropolitan Adelaide, SA

  • 13 reviews
  • 4 likes
  • Verified customer

Slow to get job done

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Jak1965

Jak1965Melbourne

4th Replacement Still a nightmate

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We have just had our 4th replacement after many dramas over 7 years. Now this one has tiny black pitt holes throughout our snow stone bench top.
You can feel the holes. Still waiting on response

Gerard

GerardHurstbridge

  • 3 reviews
  • 2 likes
  • Verified customer

An absolute nightmare

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  • Verified customer

Steer clear of Pazstone

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Nightmare dealing with inefficient + incompetent Paz Stone.

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SueIppo

SueIppo

  • 3 reviews
  • 2 likes

Most stressful experience

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After numerous years of renovating homes found the experience of dealing with this company the most frustrating, time consuming process ever. Kitchen bench installed three times after damaged bench after damaged bench. Phone calls not returned. Had to take copious amount of time off work to meet with different installers on each ocassion. Sent an email to management after final installation which was never acknowledged. Goes without saying would never use this company again.


Firepower

FirepowerSouth East Queensland, QLD

  • 11 reviews
  • 7 likes
  • Verified customer

PazStone kitchen benchtop installation.

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There are no reviews here on PazStone from Brendale, Brisbane so I thought I would add one.

We are extremely pleased with the installation of out benchtop last year. We found them efficient and found they came the days they said they would and it was quick after payment. We are fussy and the installers were great so really pleased with the installation.

The price was well under the others we picked which we were pleased with. Not knowing anything about the company before we got the installation is always a concern but all was good.

We initially looked at CesarStone which from our little knowledge we thought was the best but we eventually decided on SmartStone as they had the colour etc like what we wanted.

.Col


manthony

manthonyAU

  • 2 reviews
  • 6 likes
  • Verified customer

Terrible, avoid at all costs. Poor outcome after two installations and 5 grand spent.

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