PD Insurance was previously trading as Progressive Car Insurance
accident involved other party fault, and i gave driver detail and car rego of the other car, but PD said they can not help as i don't have other party's insurance company detail.
also they say 24/7 help but i could not lodge claim on weekend, and they said call back in 24 hours after online lodgement, no call back instead long time hold to make a call.
Will not renew our policy or reccomend to anyone.
I called Friday afternoon and got my dad a policy told the lady I spoke to that I was for my dad and she said it was fine. They deducted the money from my account straight away and said they will send me a email with the policy so I didn’t get the policy number (I wasn’t home) and paperwork so I gave them my email address. Less than 24 hours later still no email. Called them back to be told they will not resend it till they talk to my dad. My dad does not have a voice box due terminal cancer. Speaking to my dad was not an issue till now they ha...ve my card details my email address and my mobile number on the policy but I cannot get a emailed copy of the paper work which they promised to send. To add on to it I was told I can email my complaint and was put on hold so the customer service rep can get the email address and they hung up on me or it cut out. Not happy will renew my dads policy and would NEVER recommend this company to anyone. Can’t even hold a simple promise they made to send paper work to my email. Waste of time b
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|Coverage Type||Third Party Property Damage|
|Underwriter||Pacific International Insurance Pty Ltd|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Not Offered|
|Choice of Repairer||Not Applicable|
|After Accident Care|
|Hire Car after an Incident|
|Emergency Transport & Accommodation||Not Included|
|Towing Costs||Not Included|
|Hire Car after a No Fault Accident|
|Essential / Emergency Repairs||Not Included|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered|
|Hire Car after Theft|
|Lock and Key Replacement||Not Included|
|Transit Cover||Not Included|
|Trailer & Caravan Cover||Not Included|
|Child Safety Seats and Prams||Not Included|
|New-for-old Car Replacement|
|Personal Property Cover||Not Included|
|Uninsured Motorist Benefit||Included up to $5,000|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Not Included|
|Natural Events||Not Included|
|Theft or Attempted Theft||Not Included|
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