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How to compare car insurance to find the best policy for you

If you're a regular driver, a good car insurance policy can grant you peace of mind. With so many providers and policies on the market, dipping into the policy pool can be confusing. Use this guide for tips on how to find the best, cheapest car insurance for you, whether comprehensive or third party.

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Reviews

1.8

173 reviews
5
(19)
4
(16)
3
(6)
2
(7)
1
(125)
  • Value for Money
    1.8 (22)
  • Transparency
    1.6 (17)
  • Customer Service
    1.5 (22)
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Let me keep it simple, do not deal with this insurance company. They will make you pay when it comes to making a claim.

published

I have been with PD for several years. When it came to making a claim, they tried every excuse under the sun of why they can't fix all that was damaged in an accident.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
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Steve

SteveCentral Highlands and Goldfields, VIC

  • 3 reviews

Dodgy pricing

published

Checked insurance quotes on behalf of my wife on Compare the market for Volkswagon Golf we are about to purchase, PD Insurance quote came up for $462.07 but when it directed me to their site I filled in the details & the quote came to $898.46.
We are rating 1 drivers with no claims, no lost points on our licences, no age constraints & current comprehensive insurance.
I can only suspect that this is a scam or a lure to get you on their site & possibly buy a policy, but why would you as it turned out they had the most expensive policy.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Marina 42

Marina 42Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Couldn't even get a quote

published

I tried to obtain an online quote. New X5 BMW and their system would not let me put in a value within their suggested range. I gave up. Hopeless system which says a lot for the Company

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
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Greg Perry

Greg PerrySouth East Queensland, QLD

  • 3 reviews
  • 2 likes

My experience dealing with PD has been excellent.

published

PD's premiums have always been much lower than the competition, and I always compare at renewal time. But the real test of an insurance company is their performance when you need to make a claim. A few weeks ago I was tail-ended by an uninsured driver while waiting in traffic. The impact wrote off my car. I phoned PD from the crash scene and they organised a tow-truck immediately. My car was assessed, the claim paid out, and I was in a new car within two weeks. The consultants at PD were always polite and kept me informed at every stage. My experience with PD over the years has been excellent.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2019
Claim ApprovedYes
Car ModelMitsubishi ASX XB
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Worst insurance agent ever

published
Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time1-2 months
Claim DateSeptember 2019
Claim ApprovedNo
See all answers

If you like your car..... insure it with someone else!

published

I lodged a claim after hitting a kangaroo, after over a month waiting for PD Insurance to approve the assessment from the smash repairers, and after lots of calls following up from me, they denied the claim based on a previous claim I didn't tell them about...…. a no excess payable windscreen repair (I didn't even know this counted as a claim on my history) from my previous insurer. End of the day if you want to have your car covered go with someone else...… this looks to be over a $20 000 mistake on my behalf.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateMay 2019
Claim ApprovedNo
See all answers

Just hopeless!

published

Slow response, didn’t want to offer any help being a not at fault claim they were always passing the buck to the someone else, another department or the other insurer

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedNo
Car ModelMazda 3
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yas

yasGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 4 likes

Did not honour the quote to fix damage on my car

published

My car was in an accident due to no fault on my side. My car was damaged whilst being parked, Police were involved in the incident. Reported to progressive insurance, all repairs authoritied by them. I then proceed to drop my car off to repair and the panel beater informs me progressive insurance is refusing to pay for one part of damage as they felt it wasn’t part of the accident.

Progressive Insurance you had no direct conversation with me about this issue, you authorised and approved all damage to be fixed. You then dishonour and go back on your word. Totally disgusted by this insurances behaviour.

Will not be renewewing my policy with this this insurance organisation who I feel just lie and go back on their word.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 months
See all answers
Christopher

ChristopherSydney, NSW

  • 4 reviews
  • 4 likes

Crappy insurance company, stay away. They are cheap for a reason.

published
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
Claim DateDecember 2018
Claim ApprovedNo
Car ModelToyota Camry XV40
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Kevin

KevinSydney, Australia

  • 5 reviews
  • 3 likes

Will not provide comprehensive insurance

published

Spent 10min filling in their quote asking all sorts of personal details on a new car comprehensive policy, then at very end said would not provide insurance because like thousands of other Sydney people who had car damaged in hail recently. Should have stopped collecting personal details after asking about hail damage at start of questionnaire.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Jae

JaeSouth East Queensland, QLD

  • 3 reviews

Biggest scammers

published
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeNo
Tony

TonyHunter Region, NSW

  • 6 reviews

My faith was restored!

published

I previously wrote a scathing review about my experience with progressive when i had to make a claim after being run off the road by a truck. Since then i had to make another claim after my wife ran up the back of a car in school drop off. Progressive were really good, hassle free claim process, the repairer they used was fantastic, job quoted, approved and repairs done all in 3 weeks. Such a turn around from my initial experience and first claim. Will definitely stay with this insurer now.

Insurance claim madeYes

worst insurance company

published

WORST INSURANCE EVER, Its affordable, i give it that. But once you have a claim, and is not your fault! This company is useless, 3 months since my accident happen. My car is still not fixed and claim still processing. Every time i call them, all they say is sorry we cant do anything about it. Sorry, theres not much we can do. WORST INSURANCE EVER, do not use this insurance company unless you 100% guarantee you not going to have an accident. Lol

Insurance claim madeYes
Sal

SalSydney

Worse insurance company

published

Worse insurance company
Very dodgy , just taking your money and when it comes to claim they reject it with some nonsense excuses

Insurance claim madeYes
Paul

PaulBendigo

Used to be good but now AVOID!!

published
Insurance claim madeYes
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Trying to help

Trying to helpSydney

  • 11 reviews
  • 5 likes

On the fence

published
Insurance claim madeYes
Roza

RozaMelbourne

Denied Claim

published

I logically thought that if I purchased a full comprehensive car insurance, that my vehicle would be insured should an accident happen, but not with these thieves. A not at fault accident, claim denied, because if I had [name removed] next door driving my car, had a similar accident, progressive would have apparently accepted, but because my husband was driving, claim was denied. The first claims person I spoke to, reiterated four times that excess is higher due to the fact of someone else driving , which I was ok with, but Claim denied? People please take not. DO NOT Go with progressive.

Insurance claim madeYes
Amy

AmyMelbourne

  • 3 reviews
  • 2 likes

Avoid at all costs

published

It’s time to renew my premium and it has gone up by a few hundreds without any claim last year. Rang them asking for a review and they said no further discount so I walked away. Two days later, one of their sale persons emailed me said they can do better and offered me a better deal so I went ahead with that. Contract signed and until they issued the PDF certificate, I’ve noticed they have reduced the Agreed Value. Contacted them again, they didn’t honour what was offered previously blaming a typo. Long story short, avoid at all costs, untrustworthy, check your certificate.

Insurance claim madeNo

It's unbelievable disgraceful insurance!!!

published

I have been with the company for almost two years, had 2 cars paid full insurance comprehensive and the fist time I had an accident and made a claim they made me go through every loop possible to delay my claim. The cost of the repair from their approved repairer came out to be $4000 and after a few weeks of processing by the assessor. They said that I was cover for $1400!!! I have been left out of pocket to repair my car and it has been over 8 weeks and claim has not been settled yet!!

Insurance claim madeYes

Terrible customer service

published

Tried to lodge a claim over the phone. Operator sounded cold and careless. 30 mins on the phone and still couldn't even locate the place of incident.

Insurance claim madeYes
Page 2 of 9
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Questions & Answers

RKB

RKBasked

PD Insurance

Does PD advise when a comprehensive motor vehicle policy is due for renewal ?

1 answer
Gay
Gay

yes they send an email advising you that the renewal fee will automatically be deducted from your nominated acc/ c/card about two or three weeks beforehand and to check the details and make any changes if need be

jack W.

jack W.asked

PD Insurance

I have just paid for car insurance with your company and wanted to ask a question. I don't use twitter and I am concerned your company is a scam as I cannot speak to any one and if I ever have an insurance question how can I speak to anyone. If I don't get a reply quickly I will ring my visacard provider and cancel the transaction
Peter Hall

1 answer
Jack T.
Jack T.

Hi Peter, I can vouch for the legitimacy of the company having dealt with them. I’d encourage you to call them on 1800776473 when they open on Tuesday 27th after the public holiday.

Vee

Veeasked

PD Insurance

what is my policy number, where can I find this?

1 answer
Tony
Tony

If you log on to PD.com.au and select vehicle, your policy number should be next to the car description

Get an answer from our members and PD Insurance representatives

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