PD Insurance was previously trading as Progressive Car Insurance
I logically thought that if I purchased a full comprehensive car insurance, that my vehicle would be insured should an accident happen, but not with these thieves. A not at fault accident, claim denied, because if I had [name removed] next door driving my car, had a similar accident, progressive would have apparently accepted, but because my husband was driving, claim was denied. The first claims person I spoke to, reiterated four times that excess is higher due to the fact of someone else driving , which I was ok with, but Claim denied? People please take not. DO NOT Go with progressive.
Avoid at all costs
It’s time to renew my premium and it has gone up by a few hundreds without any claim last year. Rang them asking for a review and they said no further discount so I walked away. Two days later, one of their sale persons emailed me said they can do better and offered me a better deal so I went ahead with that. Contract signed and until they issued the PDF certificate, I’ve noticed they have reduced the Agreed Value. Contacted them again, they didn’t honour what was offered previously blaming a typo. Long story short, avoid at all costs, untrustworthy, check your certificate.
It's unbelievable disgraceful insurance!!!
I have been with the company for almost two years, had 2 cars paid full insurance comprehensive and the fist time I had an accident and made a claim they made me go through every loop possible to delay my claim. The cost of the repair from their approved repairer came out to be $4000 and after a few weeks of processing by the assessor. They said that I was cover for $1400!!! I have been left out of pocket to repair my car and it has been over 8 weeks and claim has not been settled yet!!
Terrible customer service
Tried to lodge a claim over the phone. Operator sounded cold and careless. 30 mins on the phone and still couldn't even locate the place of incident.
Criminals - Avoid at all costs
Progressive direct are greedy and manipulative. Their constant delays (9 weeks) in processing claims are designed to fatigue consumers who will eventually accept insurance claims that are unfair. My car was "hit and run" by a third party. They wrote the car off due to an estimate (not even a FINAL quote) $100 over the insured value (economical write-off), would not allow a second quote, attempted to tow to manheim prior to even informing us, the insured, of the outcome. Their legal team is overbearing, harassing and even threatening. There is no transparency in the claims process. AVOID progressive direct at all costs.
Had a bad experience with a not at fault incident but it was rectified in the end... appreciate the assistance of Edward Hock in resolving the issue...changed review from 1 star to 4 stars... thanks for listening Progressive!
Avoid at all costs, they never called me I had to call them to ask them to action my emails, they weren’t helpful when I was at no fault and they made me pay excess even though I already had a claim number from the other persons insurance. It took a month to get my total loss payments when the whole thing could have taken a week.
- PD Insurance
- Verified customer
You get what you pay for
Cheap insurance however, terrible service and quality of repairs when it comes to making a claim. I made a not at fault claim after I returned to my parked car to see extensive damage. The repairs were cheap and terrible quality, it took nearly two months to get the into the shop to get fixed. The claims service is also terrible,
I didn’t hear back from the insurance company for a few days after I made a claim. As for the repairs, the colour did not match and the repair shop refused to fix the issue and in the end it all became too much of a headache and I was towards the end of my insurance cover so I cancelled it as soon as I could. It may be cheap insurance but it still is not worth the money.
Are you a young person or own an older car?
If you are a young person or own an older car, AVOID THIS COMPANY AT ALL COSTS!!!
I have now received a renewal notice on the policy of the car PROGRESSIVE wrote off! They are asking me for over $1300 for a car that I do not own anymore!
I have been with progressive for 2 years, in that two years I paid $2000 in premiums for an agreed value cover on my xr6.
I had an accident in the hills (no third part involved) and made a claim.
The car was towed to all suburbs towing and then without my knowledge it was taken to manheim.
The claim ...
Warning stay away!!! Rip off
My policy wasn’t good value at all.
Hard to set up
Disgusting customer service.
Waiting for a week for a quote from repairer that they (prefer) so my car is smashed I’m driving around a smashed car which is still new and prob not safe for my family. Manager of assessor was very rude to me and didn’t care about my situation told me it’s none of his business and he wasn’t interested in helping me, have 3 cars insurance with them recently had an accident and now they don’t want to help me and my family but they are happy to take my money eve...
Positive Claim Experience
I have been with Progressive for a few years and although car insurance has gone up across the board (I check by re-quoting on my car every year), Progressive has always come in as the cheapest. This year I had to make a claim for an accident which wasn't my fault and the process was actually very good. Each claim consultant that I spoke to was very professional and helpful and I managed to have my car repaired pretty quickly. I am taking 1 star off though because there was a little bit of a hold up in the claims process due to me not liking th...e first repairer that they sent me to, I decided to change repairers and the assessors slowed up my claim because they thought I was trying to do something dodgy which made no sense as I told the claim consultants multiple times why I wanted to switch repairers.
Headache for a fee!
Avoid, avoid & avoid! I was on my foot walking for more than 6 weeks before settlement happened. Such a terrible company to deal with. I'm never turning around and suggest everyone to avoid at all cost.
WORST INSURANCE COMPANY OF ALL!!!
A disgraceful insurer. Happy to take the exhorbitant premiums...but not willing to cover an accident. Not even worthy of a 0 star rating. Insure with these people at your own peril!!!
$1500 to insure a Barina?
2010 Barina 27 year old Male driver with Rating 1, easily the most expensive quote i have received, got cheaper insurance through RACV for my 09 VE SSV when i had it.
Never go for this car insurance
As soon as I got my car insurance with them I was bombarded with marketing emails and phone calls from so many places which I never asked for. I called them to cancel my insurance couple of months later they said they would call me next day and would do it over phone after asking me few questions, they never rang me back. Anyway I didn't bother later and went on for an year in total and then I sent them email informing that I don't want to renew and they sent me an e-mail informing me that my subscription was renewed, so I rang them and was able to get a refund eventually. Guys don't try to save money with car insurance and go with Progressive as you would end up with buying lots of pain in the bottom!
Not Remotely Good Insurance
This company is hard to get ahold of, long periods to be on hold and if you try to change to paying monthly they won't allow it. If they do allow you to swap to monthly payments they bump on extra money and have zero understanding. They do not look after existing customers!!!! Do not pick this insurance.
I’m only with them, because they’re cheap
I’ve been with Orogressive for 7 years, and have attempted to make 2 claims, both times it worked out cheaper for me to get it fixed my self as their excess is too high
- PD Insurance
- Verified customer
Bad experience for loyal customer
I chose Progressive 3 years ago without any single claim. Today they emailed me and stated that my premium will increase extra $542 next month. As I did not claim anything in last 3 years. I should be given No Claims Discount (NCD) or Rating Discount rather than increase $542 without reasons.
Contacted with their policy team who advised that offer is the best they can do. They did not give a reason why they increase my premium.
Bad experience for loyal customer.
Worst service ever
Cheap and nasty.
Our car was hit while parked and badly damaged.
They have zero communication with you and don’t help at all.
3 weeks just to get assessed and then they treat you like crap.
There is a reason they are so cheap.
Avoid at all costs. The worst insurance company I have ever come across.
April 11th 2018 Update: 9 weeks and still no car ...9 weeks since our car was hit while parked. Still not repaired yet. One day it was being written off, the next its being repaired. Absolute crap company to deal with. They make you feel like a criminal for claiming. 5 star rubbish. Do not use these morons.
Easy & great value
Have just renewed our policy with progressive for our 3rd year, and is still the best value car insurance I have been quoted. Both our family cars are insured with progressive, our 1st year we saved $700. Have made 1 claim during this time, was very quick, easy and prompt with the process.
Questions & Answers
Does PD advise when a comprehensive motor vehicle policy is due for renewal ?
I have just paid for car insurance with your company and wanted to ask a question. I don't use twitter and I am concerned your company is a scam as I cannot speak to any one and if I ever have an insurance question how can I speak to anyone. If I don't get a reply quickly I will ring my visacard provider and cancel the transaction
what is my policy number, where can I find this?
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