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Pennytel
4.4 from 1,097 reviews · View Statistics

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Good value service

published

Had no troubles with signing up. Good service. Would be good to get complete Telstra coverage. When recently travelling to outback areas Service was lost. Had to get Telstra card so as I could have a service for personal security purposes.

Value for Money
Customer Service
Cherie Sommerville
Cherie SommervillePimpama
  • 3 reviews

Great Service!

published

Right from the day we activated my SIM card, I have had no issues with service. It's a great no frills service that provides everything I need, including no drop outs and good network coverage.

Value for Money
Customer Service

Very affordable no nonsense service

published

Don’t use much mobile data but can order more if needed. The data and reception is very reliable and the speeds are competitive with any other provider. I never experience drop outs or black spots works inside the shopping mall.

Value for Money
Customer Service
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Teneil
TeneilDarling Downs, QLD
  • 2 reviews

Simple!

published

Pennytel is a good, no frills service. Signing up was hampered by website errors and because I live rurally, service isn't always great but all my dealings with them have been easy and friendly. They get the job done!

Value for Money
Customer Service
Matthew Riley
Matthew RileyGoulburn Valley, VIC
  • 12 reviews

Best product

published

PennyTel is the best telco around great plans amazing customer service all we need now is data banking would be awesome the network is amazing not one drop out can’t wait to get family and friends to join

Value for Money
Customer Service
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Deidre
DeidreNew South Wales

Easy to contact. Value for money.

published

I have been using Pennytel as my provider of mobile phone calls and mobile internet for three months. During this time I have not experienced any dropouts or out of coverage areas where I am in regional NSW. The mobile internet is fast enough for my needs and good value.

Value for Money
Customer Service
Rainsford
RainsfordPerth, WA
  • 3 reviews
  • 1 like
  • Verified

Honest Aussie service

published

Pennytel offers a good no frills, honest and reliable service at a fantastic rate. No fancy gimmicks, no bells and whistles and no sales jargon. What's more they are Australian........ hard to believe but really they are.

Value for Money
Customer Service

happy

published

i am very pleased with your service and costs.so glad my wife told me to change to pennytel. It meets my needs perfectly.As i am nearly 80 and not very good with moden mobile phones,the price is good ,i only have phone calls and messages.

Value for Money
Incentivised ReviewNo

Happy customer!

published

All good since joining 3-4 months ago. Apart from the price, I don't really notice any difference in terms of QOS. Prime use is Phone & SMS's. I rarely spend much time surfing the web & have never been remotely close to using up my chosen 1GB/month deal - so far. More than happy recommend Pennytel to all. You won't be disappointed!

Value for Money
Customer Service
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James F.
James F.South West, WA

Really good

published

Very pleased with the service we receive the staff are very understanding, at 80 I'm not very good on the mobile devices and the price sits well with my pension

Value for Money
Customer Service
Geoffrey White
Geoffrey WhiteSydney, NSW

Excellent. Best price. Great service.

published

No problems and works fine. I like the price and glad to have been given the opportunity to have the service. I like the fact that you tell me when I start to teach my data limit.

Value for Money
Local Reception
jp88
jp88Sydney Surrounds, NSW
  • 3 reviews
  • 1 like

Forget them, move on to another Telco

published

Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.

Value for Money
Customer Service
3 comments
Pennytel
Brendon H.Pennytel
jp88
jp88

No worries, ported out already.

Pennytel
Brendon H.Pennytel

Very affordable, just as good as the more expensive options

published

Haven't had any issues with network coverage or internet speeds.
The app is very easy to use and I like how you can switch between plans each month if you need more or less data.
About $10 less per month than my last plan (with another company) and includes more data.

Value for Money
Transparency
gerrard6
gerrard6Illawarra, NSW

Follow up review

published

I initially reviewed Pennytel on joining them and rated them a 4.4 but after being with them now for several years feel like I need to update my review. If you have a problem they don't want to know you. When you log an issue you get a ticket number so if you do not hear from them you can chase them up with this number - after 3 email requests for an update on the issue still not a word from them. If you are looking for service go elsewhere.

Value for Money
Customer Service
4 comments
Pennytel
Brendon H.Pennytel
gerrard6
gerrard6

Ticket 441338 - have also requested several times online for an update on this ticket as well as my direct emails requesting an update.

Pennytel
Brendon H.Pennytel
Anthony Griffiths
Anthony GriffithsSouth West, WA

Top service

published

Excellent coverage, no hiccups and, so far, no dropouts. I only use very limited downloads but so far have not had any problems either with downloading or with download speed.

Value for Money
Customer Service
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Page 1 of 74

Questions & Answers

Roger
Rogerasked

I am currently with Telstra. ? If I change to Pennytel can I still have a post paid service. Billed monthly and auto-deducted.

1 answer
J Marsh
J Marsh

I receive a post paid service with pennytel. Billing can be set up in lots of ways, but mine is auto deducted.

BTW, I love how you can ring and speak to a person if you want to change plan size.

It is easy to log into your account online to check your plan, data usage etc

So glad to have moved from T******

bcollie
bcollieasked

When will Pennytel make WiFi calling available?

3 answers
Alison P.
Alison P.

Sorry can't help you with that question. I don't use it for that.

bcollie
bcollie

I thought there Pennytel reps on this page

Pennytel
Brendon H.Pennytel

Hi Bcollie,

This is something that the big boys have to release into our systems. We are currently aiming to have this complete sooner rather than later.

We will announce on our socials once it is available.

Regards,
Brendon

Joseph
Josephasked

I have got 2 Galaxy A71 4G, living in Caspian Circuit, Point Cook, Victoria and I have got lots of problems (call drops constantly inside or outside the house) with other Telco that operates under Optus.
I already contact Samsung support and they told me phone is fine.
I would like to know if is a problem with the distance from the towers or I live in the black spot and doesn't matter with company I'm with I got the same problem. Do I need any Booster?
I know Telstra got the best coverage. Could you please tell me your opinion?
Kind Regards
Joseph Lobo

4 answers
Pennytel
Brendon H.Pennytel

Hi Joseph,

According to our coverage map we have full 4G coverage there. You could purchase one of our low end plans to trial this if you would like. My advice would be to trial first and see if the Telstra tower has better coverage than the current Optus sim. This does happen and is more common than you think - If that is still a problem then putting a booster in the house definitely helps. I personally live in a little bit of a black spot and used a booster on my roof and have not had any issues since.

Let me know if you need anything else Joseph.

Cheers,

Brendon

Joseph
Joseph

Hi Brendon
Thank you very much for your response.
I will follow your advice and I'm going to contact Pennytel.
Kind regards
JLobo

Joseph
Joseph

Hi Brendon
Thank you for your information, and I would like to inform that all the problems I had with my Galaxy A71 stopped since I change the network.
Now I am with PENNYTEL and I m very happy. No more drop calls and the voice is clear. My 2nd phone is now waiting for a PENNYTEL SIM card.
Thank you very much
JLobo

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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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