- Sign in
- Write a review
Pennytel
Reviewer Photos & Videos
Graham-and-HayleyPerth, WA
- 11 reviews
- 10 likes
No Complaints
It was a smooth transition process, and the service has been faultless so far (about 6 months). Just got a data limit increase for free, so you have to happy with that!
Much better reception at home than either Optus or Vodafone networks.
MartaIllawarra, NSW
The signal is perfect and the price is super convenient!
Amazing, I always have coverage, even when there is a storm, which it was impossible with my previous service. The download speed is fast enough to watch movies or have zoom meeting without trouble.
JudyLaunceston, TAS
- 2 reviews
I'm pleased I switched!
I am very pleased with my decision to sign up with Pennytel, I have the same coverage as when I was with Telstra at less cost and customer service is quick and efficient! (no being on hold for long enough to flatten my battery like I was with Telstra!).
Find out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
All good so far.
Coverage OK, but I haven't yet tested it in my frequent regional visits. I am recommending to all my mates when they complain about their bills. I have no complaints.
1 comment
SutsCentral, SA
- 2 reviews
Best deals on Mobile services
Coverage is great and economy for older users is good news. We highly recommend this phone service to anyone who will listen. Beats our previous provider by a mile with no surprises at bill time.
1 comment
Ella MPennytel
Hi Suts
Thank you for taking your time out to leave us a great review....
Read moreWelcome to Pennytel. Kind Regards The Pennytel TeamLenPeel, WA
MOVE OVER TE:STRA
Truly impressed with the service after a lifetime with Telstra and find the service just great, with the support Team providing an efficient response to any queries presented. So hopefully all this will continue.
1 comment
Ella MPennytel
Hi Len,
We are so glad to have you on board with Pennytel....
Read moreThank you for taking your time out to leave us a great review. Kind Regards Pennytel TeamGood provider
Network coverage is good because it uses Telstra towers. That means it works in the outback by and large.
It is real value for money and support staff are responsive, easy to contact and pleasant to interact with. Our bills have dropped from roughly $250 per month to just $60.
1 comment
Ella MPennytel
Hi Anthony
Thank you for taking your time out to leave us a great review....
Read moreWelcome to Pennytel. Kind Regards Pennytel TeamSantaHunter Region, NSW
works when ever I want it
I use the phone but it has never let me down or drop outs With the hot spot I have never had a problem. I am now filling up from 24 to 34 words
1 comment
Ella MPennytel
Hi Santa,
Thank you for taking your time out for leaving us review....
Read moreWelcome to Pennytel. Kind Regards The Pennytel TeamJamesSouth East Queensland, QLD
- 2 reviews
Pennytel, a provider so easy to love.
Embarked on a mission, went hunting for carrier alternatives outside of the big T with same network, scoped out options, found Pennytel, spoke with a human who was ridiculously helpful....from that moment they were already getting the deal.
Had a billing issue...which was actually in my favour, for all what they had delivered encouraged me to make sure that they were being paid for their awesomeness, easy email interaction & response, resolved....blew me away...best comm's provider ever bar none!!
Summary
- Humans involved
- No fuss
- Simple Set Up
- Great Coverage...
1 comment
Ella MPennytel
Hi James,
A big thank you for such a great review and we are so happy to hear that you had a great/positive experience with us....
Read moreWe are always here to help. Welcome to Pennytel. Kind Regards The Pennytel TeamFind out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
smiddy
- 2 reviews
Pennytel has been trouble free from the start. The staff are friendly helpful and professional.
The coverage and download speeds have been the same as Telstra but at a much lower cost. I have had no reliability issues in the time I have been with them.
1 comment
Ella MPennytel
Hi Smiddy
Thank you for taking you time out to leave us a great review....
Read moreWelcome to Pennytel. Kind Regards Pennytel TeamYvonneGreater Melbourne (Outer), VIC
Perfect for Seniors/Aged Pensioners
Cannot complain about great speed, great coverage, no drop outs, I have been spreading the word to my fellow aged pensioners about Pennytel. My only gripe is that I am unable to enter the Sunrise Cash Cow Competition and other similar competitions, surely there is a way that Pennytel could provide this by making us pay say 55 cents per entry.. Please Pennytel help me to be a winner...Thank you
1 comment
Ella MPennytel
Hi Yvonne
Welcome to Pennytel. Thank you for leaving us a great review and feedback....
Read more Kind Regards Pennytel TeamGreat value
So far so good. After a few months with Pennytel in Tasmania I'm very happy with the network, and download speeds. But I don't use much data, and being in an urban area, I haven't checked out any more remote places yet.
1 comment
Ella MPennytel
Hi
Thanks for a good review. Welcome to Pennytel....
Read more Kind Regards The Pennytel TeamChris GilesGreater Melbourne (Metropolitan), VIC
- 4 reviews
- Verified customer
Great service and network. Prompt support
We have transferred two accounts to Pennytel, which was quick and easy. 'Support' answers promptly without long waits often experiences with other major providers. The phone call service has been consistent, however occasionally hot-spotting my phone can be problematic, with little or no internet. Other times it's fine! Remembering that they operate on the Telstra network, this may be out of their control.
Pennytel have good rates and I wouldn't hesitate to recommend them.
1 comment
Ella MPennytel
Hi Chris
We are so glad to hear that you are enjoying the service with us....
Read moreThank you for taking your time out to leave us a 5 star review. Welcome to Pennytel. Kind Regards Pennytel TeamVery good services
Reasonable prices and very good network. I've recommended Pennytel to many friends and they're all satisfied. Data downloads speed is as good as any other big telephone companies. Nice staff with very quick feedback.
1 comment
Ella MPennytel
Hi Tuan,
Thank you for taking your time to leave us a great review....
Read moreWelcome to Pennytel. Kind Regards The Pennytel TeamKevinNorth-West & West coast, TAS
Very easy to switch to without hassles
We have transferred 2 phones to Pennytel and have not had any issues. Their website is very easy to use, the Pennytel app is so user friendly even a novice should be able to use it.
I have only 1 negative, and that is when one receives their new SIM card there is no information as to what the default SIM pin code is...I believe that this should be on the paperwork or emailed to the customer.
1 comment
Ella MPennytel
Hi Kevin,
We are so glad to hear that you had a smooth and easy switch to us....
Read moreWelcome to Pennytel. Kind Regards The Pennytel TeamFind out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
FitnesspmMount Waverley
- 33 reviews
- 17 likes
They keep taking my money out
I wanted a new number so I ordered a new sim card a couple of months ago and cancelled the old number. They keep billing me for the old one where I have called up many times to have it terminated where they said it has been but guess what came up on my bank statement today??? I have cancelled my new number with Pennytel today where they refuse to give me my $24.99 back for my old one even tho it was cancelled months ago. I have called my bank and lodged a dispute and put a block on any more attempts from Pennytel to steal my money.
1 comment
Ella MPennytel
Hi
Can you please provide us with your account number so we can get the accounts/billing team to look into this ASAP for you....
Read moreThank you for your feedback. Kind Regard's The Pennytel TeamAllen Cullen
- 2 reviews
- 1 like
The service is providing everything I desire from it.
I use your service to send images from a trail camera on our land to our mobile phones. The images come in quickly with good quality and allow us to use any animals that are returning after the bushfires.
2 comments
Ella MPennytel
Hi Allen,
Thank you for sending us a photo of animals returning from bushfires and thank you for taking you're time to write us a review....
Read more Welcome to Pennytel. Kind Regards The Pennytel TeamIt is okay, I appreciate an efficient service.
ConnieNorthern Region, NSW
Not perfect
I wouldnt know because yous disconnected my service and yous werent going to do that until next month but yous did it last week so im not happy at all
1 comment
Ella MPennytel
Hi Connie,
We are sorry to hear about the disconnection. Can you please provide us with an account number, so we can get back to you. ...
Read more Kind Regards The Pennytel TeamThe reviewer stated that an incentive was offered for this review
Jennifer
- 3 reviews
great so far
Very good reception were we live but going out to the farm which is 92km from our home, not always that good but neither is Telstra used by our family out there
1 comment
Ella MPennytel
Hi Jennifer,
Thank you for taking you're time out to leave us a review. ...
Read moreWelcome to Pennytel. Kind Regards The Pennytel TeamGlad I Changed to Pennytel
I have been with Pennytel for approximately 3 months and I switched from a Major Provider and have been so glad I did so.
Excellent value for money and, as an Australian Senior, within my budget without sacrificing quality.
As far as I know there has only been one major disruption which only lasted for a few hours but was connected to a Telstra problem. But there again similar things did happen with my former provider.
I live in South West WA and have found no problems with either coverage or download speeds and I do often listen to online Radio Stations.
I would recommend Pennytel to both family and friends.
1 comment
Ella MPennytel
Hi Kevin,
We are so happy to hear that you made the switch to Pennytel and are really enjoying the service with us....
Read moreIf you do recommend friends and family, have a look at the refer a friend program we offer https://pennytel.com.au/refer-a-friend Welcome to Pennytel Kevin. Kind Regards The Pennytel TeamQuestions & Answers
Stephen A.asked
Hi can You port my number over to the new sim as I have had the existing number with Telstra for 30 years and don’t want to lose it. Also can I also change my iPad over to Pennytel with a data plan?
Thx Steve A
1 answer
Ella MPennytel
Hi Stephen,
Porting your existing number is fine but we don't have Data only plans.
Free feel to contact the sales team on 1300 232 888 who can explain the porting process to you.
Kind Regards
The Pennytel Team
Cherie Sommervilleasked
Hello,
I need to change my mothers mobile phone provider, can you tell me if i change her over will it not change until she gets her new sim card and activates it?
Thanks
Cherie
3 answers
Hi Cherie, yes that is right - nothing will change over until you receive sim card from Pennytel but ring them as soon as you get it, as I put sim card in and then rang them and was told to take it back out and put old one back until phone was 'not working'. I changed to Pennytel late last year and just changed my Mother's over and Pennytel gave us both $30 credit !! Kind regards, Leanne
Also, Pennytel will let the old provider know too, so all you have to do is ring Pennytel and they do the rest.
Thanks Leanne I appreciate you taking the time to answer the question for me. Did you know you can get a discount if you have a seniors card to!
Richard H.asked
Why cant I enter sunrise competition from my pennytel accountt
No answers
Details
Category | Mobile Phone Service Providers |
---|---|
Network Used | Telstra |
International Roaming Offered | Yes |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Ella MPennytel
Hi Bob
Thank you for taking your time out to leave us a great review. Welcome to Pennytel....
Read moreIf you do refer your mates to us you can check out our refer a friend program https://pennytel.com.au/refer-a-friend Kind Regards The Pennytel Team