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Pennytel

Reviews

4.6

311 reviews
5
(231)
4
(53)
3
(11)
2
(1)
1
(15)
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Great value for money!

published

The coverage is excellent and I haven't experienced any drop outs. It was very easy to sign up and the service has been great. I would recommend this provider to anyone looking for great value for money.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.99
Included Data per Month2 GB
Debbie

DebbieMid North Coast, NSW

good service

published

very reliable, good customer service, appy with easy setup, i nearly didnt do this review don't know why has to be 30 word min. wont do one again. As a bit ridiculous

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month500 GB
Mick W.

Mick W.South East Queensland, QLD

It’s a great value and excellent service

published

The quality is just as good as their wholesale provider Telstra and the price is way cheaper. If you want the service quality of a tier 1 provider and the cost of a reseller than I would totally recommend them. I have personally referred 5 ppl and they are all very happy. One of the ppl live in Mt Isa.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$29.95
Included Data per Month20 GB
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Mauro

MauroIllawarra, NSW

Great service good app

published

Yes good speed no drop outs good coverage good call centre clear undestaing Of My plan easy to check my data usage highly appreciated penntail good billing cycle and bought my phone from penntail

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month4 GB
Russ

RussGreater Melbourne (Metropolitan), VIC

  • 2 reviews

A company that's run right

published

My wife and I have had 2 phones with Pennytel for 5 months now and it's a pleasure to be with them, everything runs easy from the phone plans, the coverage to the accurate easy laid out billing. I am recommending Pennytel to all my family and friends. Well done Pennytel, thanks and keep up the good work. Russell Wilson

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Joyce

Joyce

  • 4 reviews

Be much better if unlimited data was offered

published

Network coverage is excellent. Have only occassionally experienced call drop out, but prior to signing up with Pennytel had contant call drop out with the other provider. So am happy.
Data download speed is pretty quick

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$30.00
Included Data per Month20 GB
1 comment
Pennytel
Ella M.Pennytel
Peggy B

Peggy BNorth-East, TAS

Not bad at all

published

It is good most of the time. Sometimes phone won't let me answer a call but that could be phone not Pennytel's fault. I get as good a go as if with Telstra but less than half the price.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid Sim Only
Included Data per Month1 GB
1 comment
Pennytel
Ella M.Pennytel
Noel J.

Noel J.North-West & West coast, TAS

I'm extremely pleased with Pennytel,

published

Had no problems, will be adding my wife to Pennytel when her contract with other supplier ends, saving money with great service, data download excellent, very reliable service, thank you very much

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$24.99
Included Data per Month10 GB
  • Verified customer

Financially pleased!

published

We haven't had problems with service or downloads to date BUT because of the Corona virus we haven't beeen able to travel out of built up areas with lower signal strength as much as normal.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$31.98
Included Data per Month4 GB
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Awesome. Quick. They what they say they will. Nothing is too hard.

published

Absolutely reliable. No drop outs.
I'm no computer junkie. download speeds are adequate for my know how.
Keep up the good work pennytel.
One criticism. can only buy 20gig .so it's no good for , streaming. Or gameing.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$30.00
Included Data per Month20 GB
Beverley

BeverleyPerth, WA

Perfect for elderly father and great price for plan.

published

Coverage great no experience of dropouts data speeds fine for elderly gent.
Customer service is excellent. Able to keep existing number was helpful.
Would recommend and have mentioned many times to friends and family.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$11.00
Included Data per Month2 GB

Very happy with the service

published

Had mobile service a few months. Always timely & helpful. Coverage great - much better than previous (new phone also helped). Changed plan and bought extra data recently and was processed quickly.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month10 GB

Feedback

published

Reliability so far has been 100%. Download speeds are quite sufficient for my purposes.
Pennytel provides a 'no fuss' and efficient service that is excellent. All at a reasonable cost. No complaint from me.

Customer Service
Value for Money
Local Reception
Plan TypePost-Paid Sim Only

Highly Recommended

published

Network is unchanged from our last provider which is and was totally adequate. I am now paying half the price for the same product, excellent. My phone operates exactly the same & kept my old number. I would recommend Pennytel. Lyn

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$25.00
Included Data per Month10 GB
garry18

garry18DEVONPORT

  • 3 reviews

never a problem with service any where coverage is great all works well

published

never had a dropout coverage is good data speed are fast enough all good service, never had to call to enquire about the account, comes in every months and always correct, can highly recommend them.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month2 GB
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Joe

JoeWestern District, VIC

  • 3 reviews

Perfect for an elderly couple

published

Living in a rural area and dependent on mobile phones pennytel have provided reliable communications during this period and lessened our stress levels as well as being able to assist a neighbour when their phone service failed. Would recommend this service.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.00

Service is working well

published

So far I have found Pennytel's service to be as satisfactory as my previous telco. I have not had any major problems with few dropouts and the data download speed appears to be fine.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month10 GB
1 comment
Pennytel
Ella M.Pennytel

NO follow up from technician in response to problems

published

Frequent drop outs while either receiving calls or sending them.
Lack of reliability with display, some icons work, some don't.
Requested phone be sent back to Nokia.
An application form by email was promised.
Heard nothing further from Pennytel representative after a week of waiting.
During same week was charged twice for mobile service.
Not impressed.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$15.99
Included Data per Month3 GB
1 comment
Pennytel
Ella M.Pennytel

Quite good Except can’t receive verification codes

published

Phone and data, customer services are good. Just don’t know why can’t receive verification codes from Google, Twitter, Instagram, etc. Can this be fixed? This is no good and troublesome being not be able to receive those codes. Otherwise, everything ok.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$16.00
Included Data per Month2 GB
1 comment
Pennytel
Ella M.Pennytel
pete

peteMurray Mallee, SA

this is so good lots better

published

oh this is lots better than my last provider with the same coverage but for a lot better price. have not
experinced any dropouts. have not had any dramas with the contract

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid Sim Only
Plan Cost per MonthA$20.00
Included Data per Month4 GB
1 comment
Pennytel
Ella M.Pennytel
Page 1 of 16
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Questions & Answers

Case Van Tatenhove

Case Van Tatenhoveasked

I am on a Kogan plan which expires in two weeks. I dropped my phone and need a new one plus I want to keep my number Can you help or suggest

No answers
Russ Gray

Russ Grayasked

G'day, very interested in bringing two mobile numbers to Pennytel, we have our own handsets. 1) after agreeing with you on packages what else do we have to do ? 2) can we change packages at any time ? 3) whats involved in arranging international roaming? 4) do you accept Amex card ?. Thanks. Russ.

2 answers
GregP
GregP

Ask Pennytel !!!

Russ Gray
Russ Gray

Thought I had?????!!!!

Alan

Alanasked

How do I sort out a problem when the phone dos not work and I cant log in and your password reset dos not work

6 answers
Pennytel
Ella M.Pennytel

Hi Alan,

Sorry to hear that you are having issues.

If you are able to send us a message with your account details and a short description of the issue, we’d be happy to look into this for you and see what we are able to do to resolve this for you.

Kind Regards
The Pennytel Team

Alan
Alan

I have no 3G connection I can not receive or make calls. I can not call you to fix the problem, I can not reset my password. I have been waiting now for over 26 hours and have finally received a response telling me to weighting over an hour a go now. I have a Telstra booster displaying 4 to 5 bars and none on my phone I have tried a different phone, same crap. I have a 91 year old mother with miled dim ensure 2200 km away that I have not been able to ring for 2 weeks and I don't know whether she is alive or dead. I have a business that has ground to a stop and I get no response to fix the problem.

Alan
Alan

account 735956

Get an answer from our members and Pennytel representatives

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