It was a smooth transition process, and the service has been faultless so far (about 6 months). Just got a data limit increase for free, so you have to happy with that!
Much better reception at home than either Optus or Vodafone networks.

Amazing, I always have coverage, even when there is a storm, which it was impossible with my previous service. The download speed is fast enough to watch movies or have zoom meeting without trouble.

I am very pleased with my decision to sign up with Pennytel, I have the same coverage as when I was with Telstra at less cost and customer service is quick and efficient! (no being on hold for long enough to flatten my battery like I was with Telstra!).

Coverage OK, but I haven't yet tested it in my frequent regional visits. I am recommending to all my mates when they complain about their bills. I have no complaints.

Coverage is great and economy for older users is good news. We highly recommend this phone service to anyone who will listen. Beats our previous provider by a mile with no surprises at bill time.

Truly impressed with the service after a lifetime with Telstra and find the service just great, with the support Team providing an efficient response to any queries presented. So hopefully all this will continue.

Network coverage is good because it uses Telstra towers. That means it works in the outback by and large.
It is real value for money and support staff are responsive, easy to contact and pleasant to interact with. Our bills have dropped from roughly $250 per month to just $60.

I use the phone but it has never let me down or drop outs With the hot spot I have never had a problem. I am now filling up from 24 to 34 words

Embarked on a mission, went hunting for carrier alternatives outside of the big T with same network, scoped out options, found Pennytel, spoke with a human who was ridiculously helpful....from that moment they were already getting the deal.

Had a billing issue...which was actually in my favour, for all what they had delivered encouraged me to make sure that they were being paid for their awesomeness, easy email interaction & response, resolved....blew me away...best comm's provider ever bar none!!

Summary

- Humans involved
- No fuss
- Simple Set Up
- Great Coverage...

The coverage and download speeds have been the same as Telstra but at a much lower cost. I have had no reliability issues in the time I have been with them.

Cannot complain about great speed, great coverage, no drop outs, I have been spreading the word to my fellow aged pensioners about Pennytel. My only gripe is that I am unable to enter the Sunrise Cash Cow Competition and other similar competitions, surely there is a way that Pennytel could provide this by making us pay say 55 cents per entry.. Please Pennytel help me to be a winner...Thank you

So far so good. After a few months with Pennytel in Tasmania I'm very happy with the network, and download speeds. But I don't use much data, and being in an urban area, I haven't checked out any more remote places yet.

We have transferred two accounts to Pennytel, which was quick and easy. 'Support' answers promptly without long waits often experiences with other major providers. The phone call service has been consistent, however occasionally hot-spotting my phone can be problematic, with little or no internet. Other times it's fine! Remembering that they operate on the Telstra network, this may be out of their control.
Pennytel have good rates and I wouldn't hesitate to recommend them.

Reasonable prices and very good network. I've recommended Pennytel to many friends and they're all satisfied. Data downloads speed is as good as any other big telephone companies. Nice staff with very quick feedback.

We have transferred 2 phones to Pennytel and have not had any issues. Their website is very easy to use, the Pennytel app is so user friendly even a novice should be able to use it.
I have only 1 negative, and that is when one receives their new SIM card there is no information as to what the default SIM pin code is...I believe that this should be on the paperwork or emailed to the customer.

I wanted a new number so I ordered a new sim card a couple of months ago and cancelled the old number. They keep billing me for the old one where I have called up many times to have it terminated where they said it has been but guess what came up on my bank statement today??? I have cancelled my new number with Pennytel today where they refuse to give me my $24.99 back for my old one even tho it was cancelled months ago. I have called my bank and lodged a dispute and put a block on any more attempts from Pennytel to steal my money.

I use your service to send images from a trail camera on our land to our mobile phones. The images come in quickly with good quality and allow us to use any animals that are returning after the bushfires.

I wouldnt know because yous disconnected my service and yous werent going to do that until next month but yous did it last week so im not happy at all

Very good reception were we live but going out to the farm which is 92km from our home, not always that good but neither is Telstra used by our family out there

I have been with Pennytel for approximately 3 months and I switched from a Major Provider and have been so glad I did so.
Excellent value for money and, as an Australian Senior, within my budget without sacrificing quality.
As far as I know there has only been one major disruption which only lasted for a few hours but was connected to a Telstra problem. But there again similar things did happen with my former provider.
I live in South West WA and have found no problems with either coverage or download speeds and I do often listen to online Radio Stations.
I would recommend Pennytel to both family and friends.