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Pennytel
4.4 from 1,166 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Not as good as Optus

published

I have experienced a lot of drop outs. The coverage outback is not what I expected.
Downloads are somewhat slower than my previous supplier and drop outs are frequent changing to 3G all the time.

Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$32.00
pete b.
pete b.Sydney, NSW

if you pay peanuts you get monkeys

published

the prices are unbeatable but expect poor service and to be lied to. for the price i put up with them. their mobile signal is as good as telstra but better than vodaphone

Value for Money
4/5
Customer Service
1/5
Local Reception
5/5
Transparency
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$11.00
Included Data per Month1 GB
Pennytel
Ella MPennytel
sam
samGippsland, VIC
  • 3 reviews
  • 1 like

probably the wrong time for a review

published

As we are experiencing long periods of no service because of Telstra's upgrades and have been for at least two weeks we cannot give a positve review. We have no problems with pennytel and are happy with you but maybe a review request would be better when the Telstra upgrades are finally finished
Thanks

Syd Miller

Value for Money
5/5
Customer Service
4/5
Local Reception
1/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Pennytel
Ella MPennytel

Good coverage but overcharged

published

Firstly, I have been very happy with the reliability and coverage on the Telstra network that I've received using my Pennytel SIM card.

There has been a problem, however. When I signed up in June 2020, there was a promotion offering 15% off for the first six months. The 15% discount was correctly applied for the first two months, but I've since been charged full price. I complained to Pennytel and was told they would look into this, but that was several weeks ago and nothing has happened since. My follow-up email has not been answered. So, check your bill!

Value for Money
5/5
Customer Service
3/5
Local Reception
5/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Pennytel
Ella MPennytel
Matthew
Matthew
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Shane
ShanePerth, WA

It is ok for the price. I need certain things you do not provide.

published

Unfortunately I use mms a lot for work. So it was going to cost me too much. I also work on a farm when I am home and need wifi phone and my SD card for storage. Pennytel was not the right option for one of my phones

Value for Money
4/5
Customer Service
5/5
Local Reception
4/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$29.95
Included Data per Month20 GB
Pennytel
Ella MPennytel
Shane
Shane

Thank you.. We have kept one phone number with you

It's okay, Gympie area unreliable connection

published

I don't use my phone that often, and generally in the South-East QLD area the connection seems fine, but when I visit Gympie area, the connection is unreliable. That worries me, because the more remote you are, the more a phone becomes a lifeline. (Oh wow, they make you jump through so many hoops to post a review here.)

Value for Money
5/5
Customer Service
3/5
Local Reception
3/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$7.69
Included Data per Month1 GB
Pennytel
Ella MPennytel

Welcome to Pennytel and thank you for leaving us a review.

Kind Regards
The Pennytel Team

Mark
MarkSouth-Eastern Region, NSW
  • 2 reviews

Telstra Network poor in Surf Beach 2536

published

Telstra Network poor in Surf Beach 2536
Coverage was better with Optus
Oddly enough signal appears to be boosted on weekends
Very happy with plan cost only $16 per month
Thirty words woo hoo

Value for Money
5/5
Customer Service
4/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month3 GB
Pennytel
Ella MPennytel

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vrxbeachboy
vrxbeachboy
  • 24 reviews
  • 10 likes

Not to bad but reception could improve.

published

The cost is ok and transfer was easy. However it seems like the reception is worse on Pennytel than regular telstra. It seems like the bandwidth for data and the signal strength are both limited on the telstra re sellers networks such as Pennytel I can easily compare this as I have a regular telstra sim card in my phone for work. I understand that the bandwidth should be limited but having the calls drop out due to what appears to be a lesser signal strength is very annoying but I guess you get what you pay for.

Value for Money
4/5
Customer Service
5/5
Local Reception
1/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month3 GB
Pennytel
Ella MPennytel
vrxbeachboy
vrxbeachboy

Acc:735859 Quakers Hill / Schofields NSW, Thanks

Pennytel
Ella MPennytel
LynneS
LynneSMid North Coast, NSW
  • 2 reviews

JUST THE SAME

published

Mid North Coast NSW Pacific H'way blackspots, absolutely no reception. Bad reception at my home in Lakewood NSW. Part of Telstra so no surprise really. I was hopeful. BUT so much cheaper for the same deal as Telstra with same coverage or Optus with almost non-existent coverage at my home

Value for Money
4/5
Local Reception
2/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month4 GB
Pennytel
Ella MPennytel
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Not Applicable
Not ApplicableGreater Melbourne (Inner), VIC
  • 10 reviews
  • 5 likes

Get what you pay for

published

Technical service is okay (considering its Telstra, not Pennytel). No option for international MMS bundle. Don't understand privacy and spam. "We're here to help" is a contradiction in terms. No option to remove from "Marketing" emails, might have to look elsewhere because of this single issue.

Value for Money
3/5
Customer Service
1/5
Local Reception
3/5
Transparency
1/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month10 GB
Pennytel
Ella MPennytel
Nic_Fuller
Nic_FullerSouth-Eastern Region, NSW
  • 4 reviews
  • 2 likes

Service is so very dubious that I cannot rely on it.

published

Grabben Gullen, NSW 2583 has incredibly poor coverage making farm/business life so very hard.
Are there any plans to improve this area?
Currently school children are unable to access the internet with their Google Classroom work.

Value for Money
4/5
Customer Service
4/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month10 GB
Pennytel
Ella MPennytel
Nick Horn
Nick HornNarrabundah 2604, ACT

Good plan but max data rules not properly explained

published

Positives
1. This and other Pennytel mobile plans are well priced and generally well explained in its marketing.
2. Mobile reception is excellent.
3. Customer service is excellent. Each time I have contacted customer service I have spoken to a real person without delay and each time the immediate issue was dealt with promptly and satisfactorily.
Negatives
1. Our initial bill was incorrect. It applied a discount only to one account not both. Also the first bill after we changed our plan recently was incorrect (we were overcharged).
2. The charge for using data over the allowance seems punitive ($10 for 1 GB)
3. The charge for using data over the allowance is not advertised up front at all. This is deceptive.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.99
Included Data per Month10 GB
Pennytel
Ella MPennytel
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Some issue in rural areas

published

On a recent trip through wheat belt Western Australia , we had no signal coverage whereas our other Telstra phone had mostly good signal . We are not satisfied with the Pennytel coverage and intend moving this number back to Telstra .

Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month4 GB
Pennytel
Ella MPennytel
roscoe
roscoeSouth East Queensland, QLD
  • 6 reviews
  • 1 like

Great Price However

published

I changed to Pennytel as their pricing is incredible compared to the big player. However I has been disappointing in coverage. Data downloads I don't care about just pure coverage. We live in Cleveland Qld which should give us a better service.

Value for Money
5/5
Customer Service
5/5
Local Reception
2/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month2 GB
Pennytel
Ella MPennytel
Keith Norris
Keith NorrisSydney, NSW

Satisfied Customer

published

Meets my requirements - at this stage I'm getting the service I am paying for, no mean feat in this day and age. Pending country travel will be the true test.

Value for Money
3/5
Customer Service
3/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$29.00
Included Data per Month10 GB
Pennytel
Ella MPennytel

Questions & Answers

Woz
Wozasked

I want to swap both my phone and my wife's phone over to Pennytel. Any discount and how do I go about it?

4 answers
Jennybee
Jennybee

I didn't ask for a discount, Woz, so don't know if they will. Their prices are so good anyway, especially for a Telstra network. I have found them to be very helpful and it is so good being able to call them and actually have your call answered so promptly. I also found the coverage was so much better than the Optus network in my area.

Woz
Woz

What is their phone number, Jennybee?

Pennytel
Pennytel Pennytel

Hi Woz, thanks for reaching out. We're here to help you get started!
You can speak to our team on 1300 232 888

Kevin S.
Kevin S.asked

Why is me service disconnected when ihave not received a nill

1 answer
Pennytel
Pennytel Pennytel

Hi Kevin, we have sent you a message to assist.
- The Pennytel Team

Steve H.
Steve H.asked

Do I have to cancel my current provider when I changeover

No answers
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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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