1,317 reviews
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- Pre-Paid Sim Only (39)
- Post-Paid Sim Only (94)
- Post-Paid with Phone
Reviews
Mostly reliable phone service and customer support
I have been on Pennytel's (now discontinued) 1GB postpaid plan for a few months now and the overall phone service has been sufficient, in that I have noticed no signal issues when using it. Customer service has also been timely and helpful with most phone calls being answered within 10 minutes. The automated message on the customer service line also informs you of your position in the queue, which I find much more transparent than phone lines without them.For the exceptions: recently I experienced a sudden service outage for 2-3 days where I … Read more · 2
was unable to receive any texts. If it was planned then I did not receive any notice of it. Fortunately it did not severely disrupt my daily activities but it had the potential to if the outage extended for a further period of time. There have also been exceptions to the customer service line where phone calls have had a wait time of more than 10 minutes, extending up to half an hour as an estimate. Fortunately these are rare. In terms of improvements I'd like to see, I would like for the customer portal to be modernised and for it to be hosted under Pennytel's own domain. It doesn't seem very professional to have it hosted on a different domain. I also would like for the 1GB postpaid plan to return as it was one of the cheapest wholesale Telstra plans out there at the time. Customers seeking wholesale Telstra plans must search elsewhere for value. Overall: the 1GB plan is fine for someone who is a light data user and has a preference for the wholesale Telstra network. People who fall outside of this category should seek other plans.Billing
Send account payments out 3 weeks before it is due Show details · 3Good Value .. Helpful Support
Had a Rockey Start signing up phones for family use. Ensure when first signing up and asked who is using the phone, they mean who is responsible for the phone. Once signed up you can manage multiple phones on the account.After a few iterations of support I found a helpful agent and sorted our account out.
I find the plans and coverage to be superb, and even better with Wifi Calling now working with the Telstra network. Show details · 1
Value for money certainly
Very cost effective even tho the system is second tier and can be a little slow.Having said that, Pennytel is great and uses Telstra infrastructure which is way more reliable than Optus in the country. Show details · 1
not sure
Overall the service has been satisfactory to goodi have noticed the coverage in my shed for phone service is not quite as good Show details · 2
So far so good
No dropouts yet, but we haven't been too far from home, this question will be better answered when we go on a trip. We have not experienced slow data downloads. Show details · 1Great phone service
Very good and reliable network coverage. Have had no dropouts so far. Download speeds seem sufficient and faultless. All in all it is a great service. Can fully recommend Pennytel to anyone. Show details · 1Dam Good
Living in rural area Penneytel has filled most of the coverage gaps that i was starting to get by my previous provider. No problems going overseas either costs are good rang the service number before going to see how it works and found them to be very helpful and polite.I have now swapped my wife's phone over hope the coverage continues. Show details · 1
I give you 4 stars, because 5 would be perfection. no one or any entity is perfect. Pennytel however come damn close,
I have found/had no problems with the network. No problems with download either. In fact all is well with the service. Cheap efficient and reliable. One can't ask for anything more, Show details · 1You asked for it
Its ok so far for me on Kangaroo Island. I dont use my smart phone very much for calls, only sometimes txts. I use it for Skype when its turned on and I am away from my PC at home. I doubt very much that I am using so many MB at all per month, but it would be nice for you to let me, and your other customers know how many MB we use monthly. I'm 79 yrs young, quite deaf, and hate voice mails, so I delete them when they appear on my phone. I would like them stopped to enter my phone if possible. Thank you. Show details · 1Reasonable reception in poor areas
Only one bar of reception at home. Have to rely on wifi calling. Otherwise very hapy with the service. Can reception be improved? I asmit the tevious carrier was no better Show details · 1good service
overall good service with a good price , meets my needs. Occasional loss of signal, or slow response when checking in, other people go in front and they have faster check in . Show details · 1Service OK
The hassle is if you have to make phone contact with PennyTel, the response to my query was, the next day call, from PennyTel. A call back is better than none! However had I known about that to start with, I wouldn't have joined PennyTel Show details · 1Best I've had to date
Look everything is as promised, what more can you ask for? I never used my mobile very much only turned it on when I needed to make a call. Now I use my email, log in for Covid etc.Show details
Very good provider
I think Pennytel offer a great product at a very affordable price however l have been trying to correct the spelling of my Christian name since day 2 of my opening my account with Pennytel. I continue to be told the spelling has been correct but l still receive emails titled to Sheryl notCheryl
Once again please correct the spelling of my name. CHERYL not SHERYL. Show details
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Details
About Pennytel
Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.
Some features of Pennytel mobile plans include:
- SIM-only plans on the Telstra network.
- No lock-in contracts.
- Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.
Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.
You can also bundle mobile and Internet plans for a discount.
Points of praise:
- Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
- They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
- Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
Category | Mobile Phone Service Providers |
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Network Used | Telstra |
International Roaming Offered | Yes |
Awards | 2023 |
Contact info for Pennytel
Mon | 9:00 am - 5:00 pm |
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Tue | 9:00 am - 5:00 pm |
Wed | 9:00 am - 5:00 pm |
Thu | 9:00 am - 5:00 pm |
Fri | 9:00 am - 5:00 pm |
Sat | 10:00 am - 4:00 pm |
Sun | 10:00 am - 4:00 pm |
- ABN: 92633474076
Extra Information
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