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Pennytel
4.4 from 1,126 reviews · View Statistics
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Clips
ClipsNortheast, VIC

My Experience with Pennytel

published

I am about to leave Pennytel. Their phone response time is excellent and extremely helpful.
The only problem I had was that I was previously with Optus on a 1 GB data plan.
I found that with Pennytel the 1 GB data limit was insufficient and each month I had to request a top up, which I add was extremely prompt. I can't explain that the 1 GB plan was sufficient however not with Pennytel.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Nigel and Tracy
Nigel and TracyPerth
  • 2 reviews

Great Mobile, Shame About The Extra Date Cost

published

Mobile service is really good and reliable being part of the Telstra network. Price for the small plan is very competitive and matches, if not beats most of the competition. Downside: The charge $10 for 1 gigabyte of extra data which is the same as the monthly plan. Most telcos charge the same but do they realise what customers think of the cost? $10 per extra gigabyte is taking advantage of the customer.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.95
Included Data per Month1 GB
Teneil
TeneilDarling Downs, QLD
  • 2 reviews

Simple!

published

Pennytel is a good, no frills service. Signing up was hampered by website errors and because I live rurally, service isn't always great but all my dealings with them have been easy and friendly. They get the job done!

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month28 GB
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EDDIE
EDDIEEyre Peninsula, SA
  • 3 reviews

Seems ok at the moment.

published

Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month3 GB
Sharon B.
Sharon B.Western Australia

Easy to setup, worked beautifully

published

Pennytel sent sim card really quickly, was easy to set up, had much better reception than my previous Optus (had been with for years until service became unreliable). Use phone as a hotspot and this also worked beuatifully and was easy to connect. Overseas inclusions were great, all inclusions were very good value.
Unfortunately, there was no data rollover and so I changed to another provider on the Telstra network (not Telstra, they are overpriced).
Overall, Pennytel would have been my provider of choice but for the rollover. I chose them based on the very good (deserved) reviews.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only

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Robert K
Robert KSoutheast, SA
  • 3 reviews
  • 1 like

Account issue resolved.

published

I had an account issue and when I got on to the right person my issue was resolved in a very timely manner. Thanks to the team at Pennytel for your help. Happy with my phone coverage as I live in the country and no problems concerning drop-outs. Happy also to learn that the customer service team is now in Australia, so when you need to contact Pennytel you are talking to someone in Australia & not someone from overseas who lives on a farm with chickens and duck noises in the background.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$15.99
Included Data per Month3 GB
Marty
Marty
  • 4 reviews

Wonderful service I’m very happy

published

Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.98
Included Data per Month2 GB
Sooz
SoozMid North Coast, NSW

Perfect for me

published

The Network coverage in our area can be intermittent but in general I’m reasonably satisfied with service. I haven’t had any trouble with downloads and speed of downloading hasn’t been an issue.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$17.99
Included Data per Month8 GB
Alison P.
Alison P.Mid North Coast, NSW

good

published

have only been with you 2 months, no drop outs, don't use data much but seems to be of acceptable speed. Don't use data much away from home. Phone coverage is good away from home locally

Local Reception
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$15.99
Included Data per Month3 GB
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I got what I wanted in switching.

published

I switched to Pennytel after difficulties with my previous service - insufficient data at a reasonable price. My plan with Pennytel gives me that. Pennytel has good network coverage for my needs. Download speeds for hot-spotting could be better.

Value for Money
Customer Service
Local Reception
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$18.00
Included Data per Month8 GB
Peter
PeterCanberra
  • 2 reviews
  • 1 like

Good value

published

Coverage seems ok for our area. We are a long way from any tower. Download speeds are quite good and I appreciated the extra data included in my basic package.

Value for Money
Incentivised Review No
Plan TypePre-Paid Sim Only

wonderful service

published

no problems so far its been bloody terrific.i dont use data much at all so cant really comment on data use but the coverage has been great well done pennytel

Value for Money
Customer Service
Local Reception
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$6.00
Included Data per Month1 GB
Bill M.
Bill M.Mid North Coast, NSW

Economical and reliable

published

Good price, coverage seems ok, reasonable service coverage compared to others. We are on a seniors card special plan and it suits our circumstances. We also travel a fair bit and havnt encountered any significant problems with Pennytel

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$24.00
Included Data per Month18 GB
Michael Ryan
Michael Ryan
  • 3 reviews

Good Service

published

Very happy with service overall. Very good phone cover . Good internet speed. Affordable , reliable. Really like the service if any need to contact one gets to speak to a real person.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB

All good so far.

published

Coverage OK, but I haven't yet tested it in my frequent regional visits. I am recommending to all my mates when they complain about their bills. I have no complaints.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$19.99
Included Data per Month5 GB
Pennytel
Ella MPennytel
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Page 1 of 5

Questions & Answers

LEE SHARMA
LEE SHARMAasked

Do pennytel cover 5g

No answers
HAK
HAKasked

Just wanted to know about the Max internet speed Pennytel offers, given all conditions are optimum?

No answers
HAK
HAKasked

Does Pennytel use voice over LTE (VoLTE)?

2 answers
Ben
Ben

Don't know - why no ask them?

HAK
HAK

I tried twice to get in touch via CONTACT US "https://pennytel.com.au/contact/sales-contact". However, didn't hear from them since April 2021 - most likely because of the popular demand which resulted huge volume of inquiry leading to case by case response, maybe!!!

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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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