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overall good service with a good price , meets my needs. Occasional loss of signal, or slow response when checking in, other people go in front and they have faster check in .
The hassle is if you have to make phone contact with PennyTel, the response to my query was, the next day call, from PennyTel. A call back is better than none! However had I known about that to start with, I wouldn't have joined PennyTel
Best I've had to date.
Look everything is as promised, what more can you ask for? I never used my mobile very much only turned it on when I needed to make a call. Now I use my email, log in for Covid etc.
Very good provider.
I think Pennytel offer a great product at a very affordable price however l have been trying to correct the spelling of my Christian name since day 2 of my opening my account with Pennytel. I continue to be told the spelling has been correct but l still receive emails titled to Sheryl not
Once again please correct the spelling of my name. CHERYL not SHERYL.
My Experience with Pennytel
I am about to leave Pennytel. Their phone response time is excellent and extremely helpful.
The only problem I had was that I was previously with Optus on a 1 GB data plan.
I found that with Pennytel the 1 GB data limit was insufficient and each month I had to request a top up, which I add was extremely prompt. I can't explain that the 1 GB plan was sufficient however not with Pennytel.
Great Mobile, Shame About The Extra Date Cost
Mobile service is really good and reliable being part of the Telstra network. Price for the small plan is very competitive and matches, if not beats most of the competition. Downside: The charge $10 for 1 gigabyte of extra data which is the same as the monthly plan. Most telcos charge the same but do they realise what customers think of the cost? $10 per extra gigabyte is taking advantage of the customer.
Pennytel is a good, no frills service. Signing up was hampered by website errors and because I live rurally, service isn't always great but all my dealings with them have been easy and friendly. They get the job done!
Seems ok at the moment.
Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.
Easy to setup, worked beautifully
Pennytel sent sim card really quickly, was easy to set up, had much better reception than my previous Optus (had been with for years until service became unreliable). Use phone as a hotspot and this also worked beuatifully and was easy to connect. Overseas inclusions were great, all inclusions were very good value.
Unfortunately, there was no data rollover and so I changed to another provider on the Telstra network (not Telstra, they are overpriced).
Overall, Pennytel would have been my provider of choice but for the rollover. I chose them based on the very good (deserved) reviews.
Account issue resolved.
I had an account issue and when I got on to the right person my issue was resolved in a very timely manner. Thanks to the team at Pennytel for your help. Happy with my phone coverage as I live in the country and no problems concerning drop-outs. Happy also to learn that the customer service team is now in Australia, so when you need to contact Pennytel you are talking to someone in Australia & not someone from overseas who lives on a farm with chickens and duck noises in the background.
Wonderful service I’m very happy
Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.
Perfect for me
The Network coverage in our area can be intermittent but in general I’m reasonably satisfied with service. I haven’t had any trouble with downloads and speed of downloading hasn’t been an issue.
have only been with you 2 months, no drop outs, don't use data much but seems to be of acceptable speed. Don't use data much away from home. Phone coverage is good away from home locally
I got what I wanted in switching.
I switched to Pennytel after difficulties with my previous service - insufficient data at a reasonable price. My plan with Pennytel gives me that. Pennytel has good network coverage for my needs. Download speeds for hot-spotting could be better.
Coverage seems ok for our area. We are a long way from any tower. Download speeds are quite good and I appreciated the extra data included in my basic package.
Questions & Answers
Do I have to cancel my current provider when I changeover
Is there a model of Cel-Fi Repeater which will work with Pennytel 4G SIMs on the Telstra wholesale network in Sydney?
- at around AUD 1000 it's an expensive way of improving cellular signal. I'd be REALLY bummed if I went down that path only to find WiFi Calling was made available shortly afterwards!
I moved from Pennytel to a Vodaphone provider (iiNet). Immediate signal strength improvement and probably cheaper than Cel-Fi.
Hi, Telstra have advised the 3G network will be shut down in 2024. At my location my Pennytel Sim only has access to 3G even though the tower I access has 3g, 4g and 4gx. When will Pennytel have full access to the 4g network and also VOLTE
Get an answer from our members and Pennytel representatives
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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