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Pennytel
4.4 from 1,165 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Reasonable reception in poor areas

published

Only one bar of reception at home. Have to rely on wifi calling. Otherwise very hapy with the service. Can reception be improved? I asmit the tevious carrier was no better

Value for Money
5/5
Local Reception
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$18.00
Pennytel
Pennytel Pennytel

good service

published

overall good service with a good price , meets my needs. Occasional loss of signal, or slow response when checking in, other people go in front and they have faster check in .

Value for Money
4/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Pennytel Pennytel

Thanks for sharing your experience!

Mary
MarySydney, NSW
  • 3 reviews
  • 1 like

A bit slow

published

I found that when I am out and about, the data speed can be quite slow. However, the phone connections are good. I've experienced dropouts, but usually when driving hands-free.

Value for Money
3/5
Customer Service
3/5
Local Reception
5/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$19.99
Included Data per Month6 GB
Pennytel
Pennytel Pennytel
Edward
EdwardLogan City
  • 30 reviews
  • 27 likes

Service OK

published

The hassle is if you have to make phone contact with PennyTel, the response to my query was, the next day call, from PennyTel. A call back is better than none! However had I known about that to start with, I wouldn't have joined PennyTel

Value for Money
4/5
Customer Service
3/5
Local Reception
4/5
Transparency
3/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Pennytel
Pennytel Pennytel

Hi Edward, we’re sorry to hear about your experience. We have reached out to our Client Experience Manager to get a little more insight into what happened here. We would like to discuss your experience further, we have sent you a message.

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Garry S.
Garry S.Illawarra, NSW

Best I've had to date.

published

Look everything is as promised, what more can you ask for? I never used my mobile very much only turned it on when I needed to make a call. Now I use my email, log in for Covid etc.

Value for Money
4/5
Customer Service
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
Poyzer
PoyzerMetropolitan Adelaide, SA

Very good provider.

published

I think Pennytel offer a great product at a very affordable price however l have been trying to correct the spelling of my Christian name since day 2 of my opening my account with Pennytel. I continue to be told the spelling has been correct but l still receive emails titled to Sheryl not
Cheryl
Once again please correct the spelling of my name. CHERYL not SHERYL.

Value for Money
5/5
Customer Service
1/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$22.50
Included Data per Month18 GB
Clips
ClipsNortheast, VIC

My Experience with Pennytel

published

I am about to leave Pennytel. Their phone response time is excellent and extremely helpful.
The only problem I had was that I was previously with Optus on a 1 GB data plan.
I found that with Pennytel the 1 GB data limit was insufficient and each month I had to request a top up, which I add was extremely prompt. I can't explain that the 1 GB plan was sufficient however not with Pennytel.

Value for Money
4/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB

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Nigel and Tracy
Nigel and TracyPerth
  • 3 reviews

Great Mobile, Shame About The Extra Date Cost

published

Mobile service is really good and reliable being part of the Telstra network. Price for the small plan is very competitive and matches, if not beats most of the competition. Downside: The charge $10 for 1 gigabyte of extra data which is the same as the monthly plan. Most telcos charge the same but do they realise what customers think of the cost? $10 per extra gigabyte is taking advantage of the customer.

Value for Money
4/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$9.95
Included Data per Month1 GB
Teneil
TeneilDarling Downs, QLD
  • 2 reviews

Simple!

published

Pennytel is a good, no frills service. Signing up was hampered by website errors and because I live rurally, service isn't always great but all my dealings with them have been easy and friendly. They get the job done!

Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$30.00
Included Data per Month28 GB
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EDDIE
EDDIEEyre Peninsula, SA
  • 3 reviews

Seems ok at the moment.

published

Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.

Value for Money
5/5
Customer Service
4/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month3 GB
Sharon B.
Sharon B.Western Australia

Easy to setup, worked beautifully

published

Pennytel sent sim card really quickly, was easy to set up, had much better reception than my previous Optus (had been with for years until service became unreliable). Use phone as a hotspot and this also worked beuatifully and was easy to connect. Overseas inclusions were great, all inclusions were very good value.
Unfortunately, there was no data rollover and so I changed to another provider on the Telstra network (not Telstra, they are overpriced).
Overall, Pennytel would have been my provider of choice but for the rollover. I chose them based on the very good (deserved) reviews.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Robert K
Robert KSoutheast, SA
  • 3 reviews
  • 1 like

Account issue resolved.

published

I had an account issue and when I got on to the right person my issue was resolved in a very timely manner. Thanks to the team at Pennytel for your help. Happy with my phone coverage as I live in the country and no problems concerning drop-outs. Happy also to learn that the customer service team is now in Australia, so when you need to contact Pennytel you are talking to someone in Australia & not someone from overseas who lives on a farm with chickens and duck noises in the background.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$15.99
Included Data per Month3 GB
Mobile Phone Service Providers

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Marty
Marty
  • 4 reviews

Wonderful service I’m very happy

published

Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Transparency
4/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.98
Included Data per Month2 GB
Sooz
SoozMid North Coast, NSW

Perfect for me

published

The Network coverage in our area can be intermittent but in general I’m reasonably satisfied with service. I haven’t had any trouble with downloads and speed of downloading hasn’t been an issue.

Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Transparency
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$17.99
Included Data per Month8 GB
Alison P.
Alison P.Mid North Coast, NSW

good

published

have only been with you 2 months, no drop outs, don't use data much but seems to be of acceptable speed. Don't use data much away from home. Phone coverage is good away from home locally

Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$15.99
Included Data per Month3 GB
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Questions & Answers

Woz
Wozasked

I want to swap both my phone and my wife's phone over to Pennytel. Any discount and how do I go about it?

4 answers
Jennybee
Jennybee

I didn't ask for a discount, Woz, so don't know if they will. Their prices are so good anyway, especially for a Telstra network. I have found them to be very helpful and it is so good being able to call them and actually have your call answered so promptly. I also found the coverage was so much better than the Optus network in my area.

Woz
Woz

What is their phone number, Jennybee?

Pennytel
Pennytel Pennytel

Hi Woz, thanks for reaching out. We're here to help you get started!
You can speak to our team on 1300 232 888

Kevin S.
Kevin S.asked

Why is me service disconnected when ihave not received a nill

1 answer
Pennytel
Pennytel Pennytel

Hi Kevin, we have sent you a message to assist.
- The Pennytel Team

Steve H.
Steve H.asked

Do I have to cancel my current provider when I changeover

No answers
See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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