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Pennytel
4.4 from 1,165 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

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Brian W.
Brian W.Metropolitan Adelaide, SA

My Pennytel Experience

published

My change to Pennytel from ny previous provider was seamless. Network coverage is excellent and the service has been so good that I've had no need to contact anyone. Keep up the good work, I'm cdrtainly impressed.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.99
Included Data per Month18 GB
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!
- The Pennytel Team

Reasonable reception in poor areas

published

Only one bar of reception at home. Have to rely on wifi calling. Otherwise very hapy with the service. Can reception be improved? I asmit the tevious carrier was no better

Value for Money
5/5
Local Reception
2/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$18.00
Pennytel
Pennytel Pennytel

Excellent Australia based support.

published

Support staff are knowledgeable, patient and most helpful. Setting up was achieved with minimal effort. The use of Telstra as carrier gives superb mobile ‘phone reception but, unlike Telstra, Pennytel offers ‘small’ data ‘phone plans which I wanted. Very pleased!

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Pennytel Pennytel
Judy
JudyMurray Region, NSW

We are very happy with all aspects of the service.

published

Our network coverage has been very reliable, and we have not experienced any dropouts. The data download speeds are quite sufficient for us. No problems experienced so far, so we are very happy with Pennytel.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
Pennytel
Pennytel Pennytel

Thank you, Judy! We’re thrilled to hear you are enjoying your service.

Best wishes,
The Pennytel Team

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Bonncyclist
BonncyclistMid North Coast, NSW

Great plan

published

Network coverage is very reliable so far.Very good for rural NSW no dropouts at all.
Data speeds seem to work very efficiently.
Would recommend Pennytel very good value for a low price.

Value for Money
5/5
Customer Service
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us!

- The Pennytel Team

Ngaire
Ngaire
  • 2 reviews
  • 1 like

Been great would not change anything

published

I have been with Pennytel for quite some time now and never had any problems with coverage or dropouts and downloading things is quick and easy
My wife is now with you as well
Great company

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Pennytel Pennytel
Natasha
NatashaAdelaide
  • 5 reviews
  • 4 likes

Best mobile coverage for a rural area.

published

I couldn’t be happier in changing over to Pennytel. We moved out to the country, and I needed a phone service that didn’t have frequent dropouts. I didn’t want to pay for an expensive service with Telstra, and love that this company still has this provider at a cheaper rate. No Bpay processing fees like I was being charged. I was connected within hours which really surprised me. Caring support staff, when I had a death in my family, and my payment was late.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$17.99
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us. We love hearing from our customers – especially when our services are able to make a positive difference to them.

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Next

Perfect plan

published

Reliable network coverage, no dropouts
Easy to sign up and get started
Optimal cost for plan inclusions suitable for individual needs
No issues at all, very happy with the service, price and billing

Value for Money
5/5
Local Reception
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Pennytel
Pennytel Pennytel

Thanks for sharing your feedback, we're glad to hear you're having a great experience!
- Pennytel

Jayne B.
Jayne B.Mid North Coast, NSW
  • 2 reviews
  • 2 likes

great plan

published

Reliable service good coverage no dropouts. It's very competitive price wise and I'm happy to continue with Pennytel. I'm glad I found it on the internet, it services my needs.

Value for Money
5/5
Customer Service
5/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.99
Included Data per Month0 GB
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us.

Regards,
Pennytel

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Peter v.
Peter v.South East Queensland, QLD

The best features we found for an amazing price.

published

The features and costs are visible on websites, but what's not visible is the outstanding customer service given to deliver this!! Phone support is great and I've never had to wait more than a couple of minutes.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.99
Included Data per Month18 GB
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us! Our customer service team are always striving to be the best, we will pass on your kind words!

- The Pennytel Team

Pennytel Review

published

Excellent service at a realistic rates.
Network coverage is also excellent being covered by the Telstra network.
Data download speed is mostly adequate.
I would recommend Pennytel to anyone looking for a good mobile service.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$26.00
Included Data per Month18 GB
Pennytel
Pennytel Pennytel
Albert
AlbertHunter Region, NSW
  • Verified

Very impressed with Pennytel service

published

I have been Impressed by service and the very reasonable fees for my phone service and had no problem with dropouts or coverage very happy with changing over to Pennytel

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us.

Best wishes,
The Pennytel Team

Mobile Phone Service Providers

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Very Happy

published

Really good , was having some difficulties early on which were of my own making , that is , I use Wi Fi off a router at home & forgot to disable WI Fi when leaving home resulting in dramas using QR codes etc. Once disabled no problems.

Value for Money
5/5
Customer Service
5/5
Local Reception
5/5
Transparency
5/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Pennytel
Pennytel Pennytel

Thanks for the positive review!

- The Pennytel Team

good service

published

overall good service with a good price , meets my needs. Occasional loss of signal, or slow response when checking in, other people go in front and they have faster check in .

Value for Money
4/5
Local Reception
3/5
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Pennytel Pennytel

Thanks for sharing your experience!

Marj C
Marj C
  • 2 reviews

So glad I am with Pennytel

published

After joining Pennytel I have been completely satisfied with the service, I have not had any issues with dropping out on calls and coverage is great .
I am so glad my brother-in-law put me onto Pennytel as I had not heard of them and I am saving money on my mobile account.

Value for Money
5/5
Customer Service
5/5
Local Reception
4/5
Incentivised Review No
Plan TypePost-Paid Sim Only
Plan Cost per Month$19.99
Pennytel
Pennytel Pennytel

Thank you for the wonderful review and for taking the time to share your feedback with us.
- The Pennytel Team

Page 1 of 10

Questions & Answers

Woz
Wozasked

I want to swap both my phone and my wife's phone over to Pennytel. Any discount and how do I go about it?

4 answers
Jennybee
Jennybee

I didn't ask for a discount, Woz, so don't know if they will. Their prices are so good anyway, especially for a Telstra network. I have found them to be very helpful and it is so good being able to call them and actually have your call answered so promptly. I also found the coverage was so much better than the Optus network in my area.

Woz
Woz

What is their phone number, Jennybee?

Pennytel
Pennytel Pennytel

Hi Woz, thanks for reaching out. We're here to help you get started!
You can speak to our team on 1300 232 888

Kevin S.
Kevin S.asked

Why is me service disconnected when ihave not received a nill

1 answer
Pennytel
Pennytel Pennytel

Hi Kevin, we have sent you a message to assist.
- The Pennytel Team

Steve H.
Steve H.asked

Do I have to cancel my current provider when I changeover

No answers
See all Pennytel questions

Get an answer from our members and Pennytel representatives

Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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