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Pennytel

Pennytel (page 2 of 17)

4.4 from 1,097 reviews · View Statistics

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Rod
RodSydney, NSW

Very good phone service and customer service

published

Network coverage has been great so far. Naturally I haven't travelled much but so far so good.
I've not had any dropouts.
Download speed has been very good.
Customer service has been better than expected.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month18 GB
Peter
PeterCanberra
  • 2 reviews
  • 1 like

Good value

published

Coverage seems ok for our area. We are a long way from any tower. Download speeds are quite good and I appreciated the extra data included in my basic package.

Value for Money
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
klubear
klubearGreater Melbourne (Inner), VIC
  • 30 reviews
  • 26 likes

Nope.

published

I changed provider because I struggled with Optus signal ... ..now signal is worse!! And just to add insult to injury after submitting a query regarding this I am now left with out a phone service god knows why!
My payment details are recorded on my account. ...yet they have not used it..instead barred me. I can't even call to fix it!
I'm a single mum, have a chronic illness I'm and injured. I cannot be without a phone!
When I get time I will be changing providers.

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.99
Included Data per Month3 GB
3 comments
Pennytel
Brendon H.Pennytel
klubear
klubear

I CAN'T CALL!!
That is my problem!
Account number is 743134

Pennytel
Brendon H.Pennytel
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Chris and Jim
Chris and JimPerth, WA
  • 3 reviews
  • 1 like

Great service and price

published

We are so happy with the coverage and when we have had to call the staff have been so helpful. The internet coverage has been good, and our calls have not been dropping out.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month18 GB
Kushal
Kushal
  • 2 reviews

Perfect Service

published

Great service, good customer care, no issue with coverage drop out and much cheaper than the other big providers. Telstra's network at reliable price is an advantage. Overall it's good.

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
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Jan
Jan
  • 2 reviews

Great service

published

We're happy because network coverage is better than other providers. We have used Pennytel on Sunshine Coast, Sydney, Melbourne and Tasmania without problems. Excellent service - great to talk to a real person

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Ivars V.
Ivars V.Central, SA
  • 5 reviews
  • 1 like

Super service with value plus network reliability plus support and direct response from customer contact when needed.

published

Pennytel use Telstra network and with my Samsung A412 2007 on the 3G there is no change in coverage. All works well. But it 3G will shut down in 2024. Will move to 4G with a new physical phone.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.99

Excellent service.

published

I live in rural WA & network coverage is excellent
& virtually noo drop outs.
Data are usual phone speeds.
Same coverage as Telstra, but if you have a problem you can actually talk to a Pennytel
Consultant.
Plans are well priced.
3 months in & All Good ☆☆☆☆☆
Matt.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$14.00
Included Data per Month3 GB
david 45
david 45Mid North Coast, NSW
  • 4 reviews
  • 2 likes

Good coverage, great price and data

published

No dropouts, has been reliable, but haven't travelled far from home. Will test that later. Data downloads good. Pennytell have given me an extra three gigabytes of data for free. Can't beat that!

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month8 GB
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Ann
AnnSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Economical and very reliable coverage & service! thank you :)

published

Pennytel is everything I was hoping for, it delivers great service, coverage and price! calls are unlimited, data is ample for my needs and I was with another company, which didn't deliver any of these things. Thank you Pennytel, you have saved me money and delivered as promised.

Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB

Excellent Service Great Value

published

Network coverage is excellent and the download speeds are sufficient for my use.I could ask for no more as far as coverage and speed is concerned and the value is most acceptable. I have changed networks and am delighted with the quality and value pennytel offers.

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$29.00
Included Data per Month8 GB
Willem
WillemMetropolitan Adelaide, SA

Happy chappie

published

No problems with the coverage, very happy with my service. After being a very unhappy Telstra customer, this is fantastic! Still in the early stages but a very happy chap!

Value for Money
Customer Service
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$16.00

Excellent!

published

The Pennytel mobile service never drops out when I use it so I found it to be very reliable. It has a good coverage and downloads quickly, with no problems.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.00
Col and Myrna
Col and MyrnaNorthern Region, NSW
  • 5 reviews

Easy straight forward connection and follow up service

published

I found Pennytel mobile phone sim card through recommendations from our local facebook site, and glad I made the phone call. Contacting customer service is quick and efficient. We have now been with Pennytel for 5 months, we have 2 mobile phone accounts and have absolutely no problems Our coverage has always been good with no drop outs whatsoever. and have found the basic plan suitable for our needs. The staff at customer service are extremely patient, helpful, courteous and up to date and with their products and knowledge. Highly recommended!!!

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month1 GB
Todd
ToddMetropolitan Adelaide, SA
  • 3 reviews

Easy, no fuss reliable telco provider

published

Good rural coverage, easy set up, no fuss. SIM card was activated super fast. Good option so I could set up everything and hand my 75 year old father the phone and everything was ready to go. Great price for unlimited calls/texts if you don't need any data.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
Included Data per Month0 GB
1 comment
Pennytel
Ella MPennytel
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Page 2 of 17
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Questions & Answers

Roger
Rogerasked

I am currently with Telstra. ? If I change to Pennytel can I still have a post paid service. Billed monthly and auto-deducted.

1 answer
J Marsh
J Marsh

I receive a post paid service with pennytel. Billing can be set up in lots of ways, but mine is auto deducted.

BTW, I love how you can ring and speak to a person if you want to change plan size.

It is easy to log into your account online to check your plan, data usage etc

So glad to have moved from T******

bcollie
bcollieasked

When will Pennytel make WiFi calling available?

3 answers
Alison P.
Alison P.

Sorry can't help you with that question. I don't use it for that.

bcollie
bcollie

I thought there Pennytel reps on this page

Pennytel
Brendon H.Pennytel

Hi Bcollie,

This is something that the big boys have to release into our systems. We are currently aiming to have this complete sooner rather than later.

We will announce on our socials once it is available.

Regards,
Brendon

Joseph
Josephasked

I have got 2 Galaxy A71 4G, living in Caspian Circuit, Point Cook, Victoria and I have got lots of problems (call drops constantly inside or outside the house) with other Telco that operates under Optus.
I already contact Samsung support and they told me phone is fine.
I would like to know if is a problem with the distance from the towers or I live in the black spot and doesn't matter with company I'm with I got the same problem. Do I need any Booster?
I know Telstra got the best coverage. Could you please tell me your opinion?
Kind Regards
Joseph Lobo

4 answers
Pennytel
Brendon H.Pennytel

Hi Joseph,

According to our coverage map we have full 4G coverage there. You could purchase one of our low end plans to trial this if you would like. My advice would be to trial first and see if the Telstra tower has better coverage than the current Optus sim. This does happen and is more common than you think - If that is still a problem then putting a booster in the house definitely helps. I personally live in a little bit of a black spot and used a booster on my roof and have not had any issues since.

Let me know if you need anything else Joseph.

Cheers,

Brendon

Joseph
Joseph

Hi Brendon
Thank you very much for your response.
I will follow your advice and I'm going to contact Pennytel.
Kind regards
JLobo

Joseph
Joseph

Hi Brendon
Thank you for your information, and I would like to inform that all the problems I had with my Galaxy A71 stopped since I change the network.
Now I am with PENNYTEL and I m very happy. No more drop calls and the voice is clear. My 2nd phone is now waiting for a PENNYTEL SIM card.
Thank you very much
JLobo

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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

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