Forget them, move on to another Telco
Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.
Dreadful Customer Service
Network has been down for 5 days and despite multiple calls and emails there has been no resolution. Not our handsets as they work at the next town. Why can’t Pennytel do some decent troubleshooting with Telstra to fix the issue? There appears to be no tech savvy staff on the help line. Stressful when trying to stay in touch with family in hospital.! Service has been faultless for 18 months, but 5 days off air is unacceptable, now transitioning to another provider.
I changed provider because I struggled with Optus signal ... ..now signal is worse!! And just to add insult to injury after submitting a query regarding this I am now left with out a phone service god knows why!
My payment details are recorded on my account. ...yet they have not used it..instead barred me. I can't even call to fix it!
I'm a single mum, have a chronic illness I'm and injured. I cannot be without a phone!
When I get time I will be changing providers.
The worse "support " ever always a hassle
UPDATE T0 PREVIOUS REVIEW. 19/5/21
Because phone number had been used by business l kept an account for last 2 years. I was so frustrated l paid 5 months in advance so l didn't have to deal with their totally hopeless online system and Even worse call centre. Tonight l got told surname they have on record is not my name & therefore would not allow me to pay my account. When l mentioned l paid 5 months last time guy acknowledged l had, but still wouldn't let me pay today because l am not person on their account. They employ the most stupid peopl...
Don't bother with this service
Service is ok until you go west of the dividing range then you get nothing! Telstra or Boost is the only way to go if you want to explore the country. Back up service from Pennytel non existent.
Unlike the excellent connectivity experience with Telstra prior to switching to Pennytel, the mobile connection is now unreliable anywhere on the property, including in the living room and non-existent in the bedroom and elsewhere. Dropouts are the norm such that I cannot use the mobile without, in frustration, switching to the landline to continue or complete conversations. The phone I am using is a Samsung Galaxy A30 and have no reason to suspect it is the phone causing the problem
Sending pictures on messager
I reported the fact photos sent via messenger weren't transmitting your staff said they would investigate.. I'm still experiencing this problem hopefully someone will take the time to fix problem..
We couldn't get wireless coverage to operate with the SIM and plan we'd bought and even tried talking with the support team which deflected everything back to us as the user so we went to Boost and their SIM and similar plan enabled WiFi to activate immediately.
Please be careful in signing up to pennytel! Made my life hell.
Network coverage is TERRIBLE. I have a business and have lost customers over this terrible network.
I contacted Pennytel with no reply / follow up to request why my mobile phone service was so bad.
I then contacted Pennytel to change providers to Vodafone and Pennytel have made my life a LIVING NIGHTMARE. I would not given them 1 star if I had their option. Please be careful in signing up to pennytel!
Over 20 years the most expensive and useless disaster...but lasted when others sank with our money
Firstly...'be objective' is the sort of bullying I have come to expect from Pennytel. In other words, don't complain, provide solutions to our problems. My first decade and an half with pennytel cost me may $1000's and long downtimes...in evry case their fault and with never acknowledgement apology or refund
NowI pay twice the fee I need to pay as I was not told of the lower priced schemes but am circumspect of dealing with them in change as they tried to sell me high priced arrangements which I nearly fell-for until I was told the HAVE to p...rovide cheaper services. Pennytel emails are always 'no reply' so complaints or suggestions or questions become time-taking and impossible if you can't recall account details and password needed. Modern generations who think this is normal human behaviour are a sad reflection on the new order changes since late 1960 however some of us remain who like to have quick and simple contact with a provider, not an autocrat. They should also get it into their apparently thick skulls that we don't all operate bank accounts from mobile phones and never will...yet ensure that for example during the holiday periods they will cut off phone with 'post cut off' warnings of 'coming cut off' . It's the world you want...led along by the nose by capitalist corporation bullies not the one I want, one of reasonable, quick contact. It also worms out of you hereafter just who you are....
False Misleading in formation
Pennytel is providing misleading information regarding coverage which is very unethical.
Not happy at all and hence cancelled this service. For city areas it is fine but not so for country areas
I was in the Northern Territory last week and Pennytel did not work at in hardly any places ?????
hardly work any were only in larger cities it did work in kingash bay caravan park the only remote place that it did work.
I did around 7000 km and had no service ????
Got SIM card easily and from there it was downhill ALL THE WAY.
They couldn’t give me the number I wanted so I cancelled.
I kept getting bills and EXPLAINED ON NUMEROUS OCCASIONS that I had CANCELLED without ever using it....debt collection next for a cancelled sim..wth?
4 months later MAYBE we are getting somewhere???
Have really great reception whilst at home, however when travelling in Qld had none. Found this disappointing as other Telstra users had plenty of coverage. had to travel 60 kms for reception . Staff helpful. When travelling again
would need map of areas covered. Len
Pennytel have done the same,incorrectly charge for Video calls that the phone cannot make.2nd month they have done it,this time I gave them the make & model to prove that it was not possible,Over the 6 months,I am sick of COMPLAINING about incorrect charges being applied to this account,IT IS EXTREMELY TIME WASTING & should Never have Happened
Questions & Answers
I am currently with Telstra. ? If I change to Pennytel can I still have a post paid service. Billed monthly and auto-deducted.
I receive a post paid service with pennytel. Billing can be set up in lots of ways, but mine is auto deducted.
BTW, I love how you can ring and speak to a person if you want to change plan size.
It is easy to log into your account online to check your plan, data usage etc
So glad to have moved from T******
When will Pennytel make WiFi calling available?
Sorry can't help you with that question. I don't use it for that.
I thought there Pennytel reps on this page
This is something that the big boys have to release into our systems. We are currently aiming to have this complete sooner rather than later.
We will announce on our socials once it is available.
I have got 2 Galaxy A71 4G, living in Caspian Circuit, Point Cook, Victoria and I have got lots of problems (call drops constantly inside or outside the house) with other Telco that operates under Optus.
I already contact Samsung support and they told me phone is fine.
I would like to know if is a problem with the distance from the towers or I live in the black spot and doesn't matter with company I'm with I got the same problem. Do I need any Booster?
I know Telstra got the best coverage. Could you please tell me your opinion?
According to our coverage map we have full 4G coverage there. You could purchase one of our low end plans to trial this if you would like. My advice would be to trial first and see if the Telstra tower has better coverage than the current Optus sim. This does happen and is more common than you think - If that is still a problem then putting a booster in the house definitely helps. I personally live in a little bit of a black spot and used a booster on my roof and have not had any issues since.
Let me know if you need anything else Joseph.
Thank you very much for your response.
I will follow your advice and I'm going to contact Pennytel.
Thank you for your information, and I would like to inform that all the problems I had with my Galaxy A71 stopped since I change the network.
Now I am with PENNYTEL and I m very happy. No more drop calls and the voice is clear. My 2nd phone is now waiting for a PENNYTEL SIM card.
Thank you very much
Get an answer from our members and Pennytel representatives
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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