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Pennytel
4.4 from 1,105 reviews · View Statistics

Reviews

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It's okay, Gympie area unreliable connection

published

I don't use my phone that often, and generally in the South-East QLD area the connection seems fine, but when I visit Gympie area, the connection is unreliable. That worries me, because the more remote you are, the more a phone becomes a lifeline. (Oh wow, they make you jump through so many hoops to post a review here.)

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$7.69
Included Data per Month1 GB
1 comment
Pennytel
Ella MPennytel

Welcome to Pennytel and thank you for leaving us a review.

Kind Regards
The Pennytel Team

vrxbeachboy
vrxbeachboy
  • 24 reviews
  • 10 likes

Not to bad but reception could improve.

published

The cost is ok and transfer was easy. However it seems like the reception is worse on Pennytel than regular telstra. It seems like the bandwidth for data and the signal strength are both limited on the telstra re sellers networks such as Pennytel I can easily compare this as I have a regular telstra sim card in my phone for work. I understand that the bandwidth should be limited but having the calls drop out due to what appears to be a lesser signal strength is very annoying but I guess you get what you pay for.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month3 GB
3 comments
Pennytel
Ella MPennytel
vrxbeachboy
vrxbeachboy

Acc:735859 Quakers Hill / Schofields NSW, Thanks

Pennytel
Ella MPennytel
LynneS
LynneSMid North Coast, NSW
  • 2 reviews

JUST THE SAME

published

Mid North Coast NSW Pacific H'way blackspots, absolutely no reception. Bad reception at my home in Lakewood NSW. Part of Telstra so no surprise really. I was hopeful. BUT so much cheaper for the same deal as Telstra with same coverage or Optus with almost non-existent coverage at my home

Value for Money
Local Reception
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$20.00
Included Data per Month4 GB
1 comment
Pennytel
Ella MPennytel
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Nic_Fuller
Nic_FullerSouth-Eastern Region, NSW
  • 4 reviews
  • 2 likes

Service is so very dubious that I cannot rely on it.

published

Grabben Gullen, NSW 2583 has incredibly poor coverage making farm/business life so very hard.
Are there any plans to improve this area?
Currently school children are unable to access the internet with their Google Classroom work.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month10 GB
1 comment
Pennytel
Ella MPennytel
Nick Horn
Nick HornNarrabundah 2604, ACT

Good plan but max data rules not properly explained

published

Positives
1. This and other Pennytel mobile plans are well priced and generally well explained in its marketing.
2. Mobile reception is excellent.
3. Customer service is excellent. Each time I have contacted customer service I have spoken to a real person without delay and each time the immediate issue was dealt with promptly and satisfactorily.
Negatives
1. Our initial bill was incorrect. It applied a discount only to one account not both. Also the first bill after we changed our plan recently was incorrect (we were overcharged).
2. The charge for using data over the allowance seems punitive ($10 for 1 GB)
3. The charge for using data over the allowance is not advertised up front at all. This is deceptive.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$24.99
Included Data per Month10 GB
1 comment
Pennytel
Ella MPennytel
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James
JamesSydney, NSW

Happy with performance so far No major hassles.

published

Happy with service no problems so far
Some drop out in Bathurst no service in drive through Blue Mountains downloads ok I use my home wifi for most of my downloada

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.00
1 comment
Pennytel
Ella MPennytel
Ron Cugley
Ron CugleyGoulburn Valley, VIC

Phone review

published

I have had frequent dropouts with the phone, and the internet data wont load inside the house and is not fast enough thanks a part from that the service is not to bad

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per Month$29.95
Included Data per Month5 GB
2 comments
Pennytel
Ella MPennytel
Ron Cugley
Ron Cugley

720991

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Questions & Answers

Peter C.
Peter C.asked

Hello are calls on the $15.99 plan charged per minute?
Thanks.

1 answer
Pennytel
Brendon H.Pennytel

Hi Peter,

Calls within Australia are Unlimited.

Regards,
Brendon

Peter C.
Peter C.asked

Hello, I` looking at your $15.99 3gb plan.Are calls charged per minute?

1 answer
Pennytel
Brendon H.Pennytel

Hi Peter,

Calls in Australia are Unlimited.

Roger
Rogerasked

I am currently with Telstra. ? If I change to Pennytel can I still have a post paid service. Billed monthly and auto-deducted.

1 answer
J Marsh
J Marsh

I receive a post paid service with pennytel. Billing can be set up in lots of ways, but mine is auto deducted.

BTW, I love how you can ring and speak to a person if you want to change plan size.

It is easy to log into your account online to check your plan, data usage etc

So glad to have moved from T******

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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

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