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Pennytel
4.4 from 1,126 reviews · View Statistics
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Reviews

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jp88
jp88Sydney Surrounds, NSW
  • 3 reviews
  • 1 like

Forget them, move on to another Telco

published

Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.

Value for Money
Customer Service
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$35.00
Included Data per Month40 GB
Pennytel
Rebecca R.Pennytel
jp88
jp88

No worries, ported out already.

Pennytel
Rebecca R.Pennytel
EDDIE
EDDIEEyre Peninsula, SA
  • 3 reviews

Seems ok at the moment.

published

Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$16.00
Included Data per Month3 GB
Marty
Marty
  • 4 reviews

Wonderful service I’m very happy

published

Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$9.98
Included Data per Month2 GB
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Dreadful Customer Service

published

Network has been down for 5 days and despite multiple calls and emails there has been no resolution. Not our handsets as they work at the next town. Why can’t Pennytel do some decent troubleshooting with Telstra to fix the issue? There appears to be no tech savvy staff on the help line. Stressful when trying to stay in touch with family in hospital.! Service has been faultless for 18 months, but 5 days off air is unacceptable, now transitioning to another provider.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$25.00
Included Data per Month18 GB
Pennytel
Rebecca R.Pennytel
Paul
Paul

0417851232 and 0402552618

Pennytel
Rebecca R.Pennytel

Hi Paul,

Thank you for this. I will look into this today for you.

Peter
PeterCanberra
  • 2 reviews
  • 1 like

Good value

published

Coverage seems ok for our area. We are a long way from any tower. Download speeds are quite good and I appreciated the extra data included in my basic package.

Value for Money
Incentivised Review No
Plan TypePre-Paid Sim Only

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klubear
klubearGreater Melbourne (Inner), VIC
  • 31 reviews
  • 28 likes

Nope.

published

I changed provider because I struggled with Optus signal ... ..now signal is worse!! And just to add insult to injury after submitting a query regarding this I am now left with out a phone service god knows why!
My payment details are recorded on my account. ...yet they have not used it..instead barred me. I can't even call to fix it!
I'm a single mum, have a chronic illness I'm and injured. I cannot be without a phone!
When I get time I will be changing providers.

Value for Money
Customer Service
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.99
Included Data per Month3 GB
Pennytel
Rebecca R.Pennytel
klubear
klubear

I CAN'T CALL!!
That is my problem!
Account number is 743134

Pennytel
Rebecca R.Pennytel
Peteratne
PeteratneMetropolitan Adelaide, SA
  • 7 reviews
  • 1 like

Nothing to complain about

published

No complaints re Pennytel service but nothing to exceptional either that would prompt me to give 5 stars. The service has been provided as I signed up for with accurate and easy billing and payments.

I reside in an area of problematic mobile reception so service issues are not of Pennytel's making. And with Covid not much travel so cannot really comment on coverage outside of local area.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$11.00
Included Data per Month1 GB
Pennytel
Ella MPennytel
BernieGesling
BernieGeslingSydney, NSW
  • 2 reviews

Generally good experience

published

Enjoyed the PennyTel cheapest service but did not receive enough data for my use in a month.
Made a choice to use another service provider with a higher data download for less money.
Happy PennyTel user, now disconnected

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.99
Included Data per Month1 GB
Pennytel
Ella MPennytel
recycle
recycleO'Connor 2602, ACT
  • 3 reviews
  • 5 likes

The worse "support " ever always a hassle

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$32.00
Included Data per Month20 GB
Pennytel
Ella MPennytel
recycle
recycle
Pennytel
Rebecca R.Pennytel
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hubert1948
hubert1948Mid North Coast, NSW

Not to bad

published

Some dropouts and not able to connect.Have bad reception at home sometimes 1or 2 bars Telstra mobile have more how can you improve my service l hope you will respond to my post

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Ella MPennytel

Easy top up

published

I travelled over the last month within the state and service remained constant. I needed extra data and it was very easy to buy more from the app and received an email for verification.

Value for Money
Local Reception
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$15.00
Included Data per Month2 GB
Pennytel
Ella MPennytel
Kerrie
KerrieSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Don't bother with this service

published

Service is ok until you go west of the dividing range then you get nothing! Telstra or Boost is the only way to go if you want to explore the country. Back up service from Pennytel non existent.

Value for Money
Customer Service
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Pennytel
Ella MPennytel
Richard
RichardSouth-Eastern Region, NSW

Disappointed!

published

Unlike the excellent connectivity experience with Telstra prior to switching to Pennytel, the mobile connection is now unreliable anywhere on the property, including in the living room and non-existent in the bedroom and elsewhere. Dropouts are the norm such that I cannot use the mobile without, in frustration, switching to the landline to continue or complete conversations. The phone I am using is a Samsung Galaxy A30 and have no reason to suspect it is the phone causing the problem

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month1 GB
Pennytel
Ella MPennytel

Very pleased I found Pennytel

published

I am very happy with this new carrier, Pennytel. The rates are far more competitive to all other pre-paid services. I have even recommended Pennytel to my friends and one even switched today. The only complaint I have had is that in our area, Telstra has been working on the lines twice since my signing up, and this has caused me to have little to no service for a few days. Inconvenient, but not really Pennytel's fault. Otherwise I'm very pleased with the value for money.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Included Data per Month10 GB
Pennytel
Ella MPennytel
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Eddy
Eddy
  • 2 reviews

Happy and good sevice

published

The network coverage is good and the customer service helpfully and happy to give information as required.Waiting time is ok and the staff have all the answers that are askef

Value for Money
Customer Service
Local Reception
Transparency
Incentivised Review No
Plan TypePre-Paid Sim Only
Plan Cost per Month$10.99
Included Data per Month2 GB
Pennytel
Ella MPennytel
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Page 1 of 3

Questions & Answers

LEE SHARMA
LEE SHARMAasked

Do pennytel cover 5g

No answers
HAK
HAKasked

Just wanted to know about the Max internet speed Pennytel offers, given all conditions are optimum?

No answers
HAK
HAKasked

Does Pennytel use voice over LTE (VoLTE)?

2 answers
Ben
Ben

Don't know - why no ask them?

HAK
HAK

I tried twice to get in touch via CONTACT US "https://pennytel.com.au/contact/sales-contact". However, didn't hear from them since April 2021 - most likely because of the popular demand which resulted huge volume of inquiry leading to case by case response, maybe!!!

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Details

CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
Visit official website

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