Forget them, move on to another Telco
Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.
Seems ok at the moment.
Network coverage seems ok at the moment, haven't been out of town yet to try further afield.
Will be going to Adelaide this weekend.
Data download speeds seem to be ok at the moment.
Wonderful service I’m very happy
Very Happy with the service I’m getting & the data allowance & speed is so much better than I previously had with Vodaphone which was always dropping out & very poor service in my area.
Dreadful Customer Service
Network has been down for 5 days and despite multiple calls and emails there has been no resolution. Not our handsets as they work at the next town. Why can’t Pennytel do some decent troubleshooting with Telstra to fix the issue? There appears to be no tech savvy staff on the help line. Stressful when trying to stay in touch with family in hospital.! Service has been faultless for 18 months, but 5 days off air is unacceptable, now transitioning to another provider.
Coverage seems ok for our area. We are a long way from any tower. Download speeds are quite good and I appreciated the extra data included in my basic package.
I changed provider because I struggled with Optus signal ... ..now signal is worse!! And just to add insult to injury after submitting a query regarding this I am now left with out a phone service god knows why!
My payment details are recorded on my account. ...yet they have not used it..instead barred me. I can't even call to fix it!
I'm a single mum, have a chronic illness I'm and injured. I cannot be without a phone!
When I get time I will be changing providers.
Nothing to complain about
No complaints re Pennytel service but nothing to exceptional either that would prompt me to give 5 stars. The service has been provided as I signed up for with accurate and easy billing and payments.
I reside in an area of problematic mobile reception so service issues are not of Pennytel's making. And with Covid not much travel so cannot really comment on coverage outside of local area.
Generally good experience
Enjoyed the PennyTel cheapest service but did not receive enough data for my use in a month.
Made a choice to use another service provider with a higher data download for less money.
Happy PennyTel user, now disconnected
The worse "support " ever always a hassle
UPDATE T0 PREVIOUS REVIEW. 19/5/21
Because phone number had been used by business l kept an account for last 2 years. I was so frustrated l paid 5 months in advance so l didn't have to deal with their totally hopeless online system and Even worse call centre. Tonight l got told surname they have on record is not my name & therefore would not allow me to pay my account. When l mentioned l paid 5 months last time guy acknowledged l had, but still wouldn't let me pay today because l am not person on their account. They employ the most stupid peopl...
Not to bad
Some dropouts and not able to connect.Have bad reception at home sometimes 1or 2 bars Telstra mobile have more how can you improve my service l hope you will respond to my post
Easy top up
I travelled over the last month within the state and service remained constant. I needed extra data and it was very easy to buy more from the app and received an email for verification.
Don't bother with this service
Service is ok until you go west of the dividing range then you get nothing! Telstra or Boost is the only way to go if you want to explore the country. Back up service from Pennytel non existent.
Unlike the excellent connectivity experience with Telstra prior to switching to Pennytel, the mobile connection is now unreliable anywhere on the property, including in the living room and non-existent in the bedroom and elsewhere. Dropouts are the norm such that I cannot use the mobile without, in frustration, switching to the landline to continue or complete conversations. The phone I am using is a Samsung Galaxy A30 and have no reason to suspect it is the phone causing the problem
Very pleased I found Pennytel
I am very happy with this new carrier, Pennytel. The rates are far more competitive to all other pre-paid services. I have even recommended Pennytel to my friends and one even switched today. The only complaint I have had is that in our area, Telstra has been working on the lines twice since my signing up, and this has caused me to have little to no service for a few days. Inconvenient, but not really Pennytel's fault. Otherwise I'm very pleased with the value for money.
The reviewer stated that an incentive was offered for this review
Happy and good sevice
The network coverage is good and the customer service helpfully and happy to give information as required.Waiting time is ok and the staff have all the answers that are askef
Questions & Answers
Do pennytel cover 5g
Just wanted to know about the Max internet speed Pennytel offers, given all conditions are optimum?
Does Pennytel use voice over LTE (VoLTE)?
Don't know - why no ask them?
I tried twice to get in touch via CONTACT US "https://pennytel.com.au/contact/sales-contact". However, didn't hear from them since April 2021 - most likely because of the popular demand which resulted huge volume of inquiry leading to case by case response, maybe!!!
Get an answer from our members and Pennytel representatives
|Category||Mobile Phone Service Providers|
|International Roaming Offered||Yes|
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