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Pennytel

Reviews

4.6

53 reviews
5
(41)
4
(5)
3
(4)
2
(2)
1
(1)
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marie cooper

marie cooperHunter Region, NSW

Has been great so far

published

Coverage has been great and down load speeds very good. This product represents excellent value for money when comparing it with other suppliers. I have had no dropouts or black spots with my phone and I am very satisfied.

Customer Service
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$10.99
Included Data per Month1 GB

Great provider

published

I have had no problems with coverage as I haven't been out of my area due to the lockdown , no dropouts I don't download much data but what I do is fine

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$15.99
Included Data per Month2 GB
Beverley Cramond

Beverley CramondHunter Region, NSW

  • 2 reviews

Good service which is so important for older people.

published

Network coverage is spot on. No drop outs experienced. All downloads activated well, no problems at all.
My telephone account each month is very acceptable, I am paying 50% less and sometimes more than before Pennytel which is important when on a fixed income.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$15.00
Included Data per Month1 GB
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Helen

HelenLaunceston, TAS

A great find

published

Excellent network coverage however I have rarely left home in the last six or seven weeks due to the corona virus and government restrictions particularly as I am over eighty.

Data downloads are fine.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid with Phone
Included Data per Month2 GB
Nanna

NannaHiggins 2615, ACT

You have improved my life

published

Your network is good, I have never had a dropout and has made a difference to how I use and enjoy my phone. Yes your speed is good there is no waiting time. I love your network.

Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$15.99
Included Data per Month2 GB
1 comment
Pennytel
Ella M.Pennytel
Helen

HelenCook 2614, ACT

  • 2 reviews

Cheap but unreliable

published

I'm not entirely happy with this service. Quite often my phone doesn't ring when people call me. I know this because I discover a call has been made when I've had the phone right beside me and heard nothing. When I ask the caller, they tell me that the phone went straight through to the message bank. Also, occasionally I try to dial and am told "service unavailable". Sometimes texts take a long time to get to me, even a day.

Plan TypePost-Paid with Phone
Plan Cost per MonthA$10.99
Included Data per Month1 GB
1 comment
Pennytel
Ella M.Pennytel
Nana

Nana

  • 2 reviews

Great and reliable service

published

No dropouts . Network coverage appears to be comprehensive in the locations I have been. Havent had the need to download as yet ' have recommended Pennyytel to a number of friendsi.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$10.99
Included Data per Month1 GB
1 comment
Pennytel
Ella M.Pennytel
Anthony S.

Anthony S.Central, TAS

Not good

published

Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok

Customer Service
Transparency
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$11.95
Included Data per Month2 GB
1 comment
Pennytel
Ella M.Pennytel
Jean

JeanMurrumbidgee Region, NSW

Handy to have my first mobile phone I do not use a lot good have plan with x amount of use reduced cost

published

No drop out that I am a ware of as i do not use a lot. I have only used in this area.Not sure about speed as I do not use a lot & how fast does not bother me Thank you.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid with Phone
Plan Cost per MonthA$10.99
Included Data per Month1 GB
1 comment
Pennytel
Ella M.Pennytel
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davena

davenaPeel, WA

Centimeter perfect

published

What a pleasure to deal with.
No wait time and genuine help if required.
Have had no drop outs from shark bay to albany
This has been the best value for money in our communication adventure
I say this because we went into pennytel with eyes wide shut and came up with a fantastic company who I have recommended to many friends and family
Keep up the good work and thank you

Dawseville davo

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$36.00
Included Data per Month11 GB
1 comment
Pennytel
Ella M.Pennytel
Wayne

Wayne

  • 2 reviews

Great plans. Very easy to deal with.

published

No complaints at all. From the sign up to receipt of the phone and sim everything couldn’t have gone smoother. I had a phone enquiry and it was handled promptly and efficiently.

Customer Service
Transparency
Value for Money
Plan TypePost-Paid with Phone
Included Data per Month10 GB
1 comment
Pennytel
Ella M.Pennytel
Angela

AngelaCentral Highlands and Goldfields, VIC

Performing very well as I expected it to

published

Reliable network coverage and no frequent dropouts. Download speeds are sufficiently fast. As a pensioner I am impressed by the efficiency provided by Pennytel at such a low cost to me.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$18.00
1 comment
Pennytel
Ella M.Pennytel

great stuff great service and great connections.

published

very reliable.I am connected from a lot of places i couldn't connect before. Now i don't have to run around trying to speak to somebody. Keep it up and i'm yours for ever.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$10.00
Included Data per Month1 GB
1 comment
Pennytel
Ella M.Pennytel
john c

john cHunter Region, NSW

Extremely good price and service

published

I am very happy with the service excellent , and the price is a Pensioner delight.
Easy to pay, no problem with coverage or data completely happy so far
Thank you PENNYTEL

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$12.00
Included Data per Month2 GB
1 comment
Pennytel
Ella M.Pennytel
Roger Williams

Roger WilliamsGreater Melbourne (Metropolitan), VIC

Great Service!

published

Network coverage has been great with only a momentary dropout in the high hills. Data download speeds more than adequate. Thank you for the always prompt, polite and professional people at Pennytel when speaking on the phone.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$25.00
Included Data per Month10 GB
1 comment
Pennytel
Ella M.Pennytel
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Robert bugg

Robert buggNorth-West & West coast, TAS

Great sevice

published

Great low cost services that provides great coverage and easy managed account. Data downloading is easy quick and effective I work a lot in western tasmania and it is still verry good network coverage.

Plan TypePost-Paid with Phone
Plan Cost per MonthA$20.00
1 comment
Pennytel
Ella M.Pennytel

Now I can no further blame the telecommunication provider for not responding to calls for lack of coverage

published

Since transferring three mobile services from an Optus ISP/ telecommunication provided, I have experienced nothing but excellent coverage within our regional / country property, including within our Colourbond clad house.
Service received from the overseas service personnel on inception of and post commencement of Pennytel can only be described as exceptional.
I have strongly recommended Pennytel to many other dissatisfied clients of other more expensive telecommunication providers here within the Tamar Valley.
Thank you and continue the great service

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$50.00
1 comment
Pennytel
Ella M.Pennytel
jenny

jenny

  • 2 reviews

recommend to anyone

published

service is as good as my other network. download speeds are fast. disappointing though pennytel doesn't support 1900 numbers. the phone service have been excellent when I have contacted pennytel staff

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$19.95
Included Data per Month16 GB
1 comment
Pennytel
Ella M.Pennytel

Happy with all aspects of Pennytel

published

I have been completly happy with Pennytel. Their service has been excellent, I like to talk to a person not a machine so this is a big plus for Pennytel. When are you going to have land line & internet. Coverage has been very good, as a regional resident this is important.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePost-Paid with Phone
Plan Cost per MonthA$19.00
Included Data per Month4 GB
1 comment
Pennytel
Ella M.Pennytel
DAve

DAveCorowa

  • 2 reviews

no coverage at our home

published

We still get no coverage unless I go out and stand in the street. When we were away recently, we got good coverage , even on the ship that was way off the coast of Aus. It is much cheaper than the others.

Plan TypePost-Paid with Phone
Included Data per Month1 GB
2 comments
Pennytel
Ella M.Pennytel
DAve
DAve

doesent matter if you have a map, I still get no coverage.

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Questions & Answers

Case Van Tatenhove

Case Van Tatenhoveasked

I am on a Kogan plan which expires in two weeks. I dropped my phone and need a new one plus I want to keep my number Can you help or suggest

No answers
Russ Gray

Russ Grayasked

G'day, very interested in bringing two mobile numbers to Pennytel, we have our own handsets. 1) after agreeing with you on packages what else do we have to do ? 2) can we change packages at any time ? 3) whats involved in arranging international roaming? 4) do you accept Amex card ?. Thanks. Russ.

2 answers
GregP
GregP

Ask Pennytel !!!

Russ Gray
Russ Gray

Thought I had?????!!!!

Alan

Alanasked

How do I sort out a problem when the phone dos not work and I cant log in and your password reset dos not work

6 answers
Pennytel
Ella M.Pennytel

Hi Alan,

Sorry to hear that you are having issues.

If you are able to send us a message with your account details and a short description of the issue, we’d be happy to look into this for you and see what we are able to do to resolve this for you.

Kind Regards
The Pennytel Team

Alan
Alan

I have no 3G connection I can not receive or make calls. I can not call you to fix the problem, I can not reset my password. I have been waiting now for over 26 hours and have finally received a response telling me to weighting over an hour a go now. I have a Telstra booster displaying 4 to 5 bars and none on my phone I have tried a different phone, same crap. I have a 91 year old mother with miled dim ensure 2200 km away that I have not been able to ring for 2 weeks and I don't know whether she is alive or dead. I have a business that has ground to a stop and I get no response to fix the problem.

Alan
Alan

account 735956

Get an answer from our members and Pennytel representatives

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