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Pennytel
GaryMurray Region, NSW
price is right
Have been with Telstra about 30 years decided to try Pennytel out and i have no regrets coverage and service excellent. I have no drop outs that i can remember and would recommend it to anyone
1 comment
- Verified customer
Excellent service and reliability.
Pennytel is very reliable and I have not had any dropouts at all. Very easy to contact and easy to understand. Service is also excellent. also they notify me that they have received my payments, every time.
1 comment
Ella MPennytel
Hi Jeff,
We are so glad to hear that you are enjoying Pennytel service....
Read moreThank you for taking your time to leave us a great review. Kind Regards Pennytel TeamlongbourneGreater Melbourne (Outer), VIC
- 3 reviews
Do not get back to you despite numerous promises to do so
I have for some months asked about money which was taken out of my credit card which I did not authorize. After ending emails and phone calls, no one has been able to answer my question or got back to me. This is very poor service. Very disappointing that staff do not keep their word to get back to you. My phone often drops out during phone calls as well.
3 comments
Ella MPennytel
Hi,
We are sorry to hear about your experience with us. Can you please provide us with your account, so we can looking to this for you. Thank you for taking your time out to write us a review and we appreciate the feedback....
Read more Kind Regards The Pennytel TeamAccount number734774
Ella MPennytel
Thanks for the account number. We will have someone contact you.
Regards...
Read more Pennytel TeamFind out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
great
The network is faultless, the reception great, being in a remote location and we enjoy friendly service. The prices are exceptional and we find payments no longer grind into our bank account.
1 comment
Ella MPennytel
Hi Gary,
Thanks for leaving a great review....
Read moreWelcome to Pennytel. Kind Regards Pennytel TeamIn my opinion
Tried Telstra and Vodafone. Both had poor service and were expensive. Switched to Pennytel and what a difference. Same plan as others mentioned. Pennytel way cheaper and honest with customers.
1 comment
Ella MPennytel
Hi Peter,
Thank you for a 5 star review. Welcome to Pennytel...
Read more Kind Regards The Pennytel TeamDamienNew South Wales
- 5 reviews
- 9 likes
Great Price! Terrible Support! Poor Quality! Poor Service!
Not the same PENNYTEL!!! Pennytel used to be amazing. It supported numerous VOIP functions and features that no longer exist. After paying over $80 I then found out this was a new company and the reason these features did not exist, is that they simply bought the domain name!!!
Very clever! Very misleading! >>> USE MYNETFONE ($$) OR SIPTALK ($) <<<
1 comment
Ella MPennytel
Hi Damien,
We are sorry to hear that you feel this way. Communication were sent out over the year letting the existing Pennytel customers about the VoIP service....
Read moreBut thank you for the Feedback. Kind Regards The Pennytel TeamV. RaysonAU
- 2 reviews
- 1 like
No help what so ever.
couldn't even use our phone. A new phone bought through Pennytel it locked itself when we first used it. None could unlocked. Went to a professional service and even they had to give up after 2 day's of trying. They suggested we throw the phone away and buy a new phone. We're pensioner's, cant just throw away $200 for now fault of our own. We canceled our account with Pennytel and went with another provider with a new phone. Happy now. Why are you writing to us for a review? We thought we had canceled our account.? Typical bad service you don't seem to check if we are still your customers. Na please leave us alone.
1 comment
Ella MPennytel
Hi V.Rayson,
We are so sorry to hear that you did not have a positive customer experience and will use this a way to improve for the future. ...
Read more We always appreciate feedback as it shows us where we need to make changes. Again, we sincerely apologise for the experience you have had and wish you all the best in the future. Kind Regards The Pennytel TeamcAPELCanberra 2600, ACT
Great MobileCoverage & Service
I usually travel around OZ with a local Queanbeyan coach company and get great reception all around the country with Pennytel Mobile And of course the service is always great .
1 comment
Ella MPennytel
Hi Capel
We are so glad to hear that you are enjoying the great coverage and service with us....
Read moreThank you for leaving us a great review. Kind Regards The Pennytel TeamRuth W
- 4 reviews
great coverage
My partner and I have been enjoying great coverage with no dropouts. We are very happy with Pennytel, the monthly cost is great and if we need to ring them they have real people answer the phone. I would recommend to anyone.
1 comment
Ella MPennytel
Hi Ruth
Thank you for taking your time out to leave us a great review. We are so happy to hear that you both are enjoying the coverage and service with us. ...
Read more Kind Regards The Pennytel teamFind out how Pennytel compares to other Mobile Phone Service Providers
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Well done
Some drop outs experienced...Facebook/network...drop outs
Other than that ....Pennytel seems to be the way to go
Coverage seems to be ok
Downloading maybe a bit slower..Could be a bit better
Enjoy your day..Cheers...Busselton
Pennytel
Ok ok
1 comment
Ella MPennytel
Hi Judy
Thank you for the feedback and a good review....
Read more Kind Regards The Pennytel TeamFantastic mobile provider.
My wife and myself have Pennytel and find them a great mobile service provider. Bills are easy to understand. Prices are cheap. Extras often given. Having been with one of the big service providers up until recently we're finding Pennytel a much better service. Highly recomend.
Grant
1 comment
Ella MPennytel
Hi Grant
We are so happy that you made the switch to us and are really enjoying the service with us. Welcome to Pennytel...
Read more Kind Regards The Pennytel TeamHelenCook 2614, ACT
- 2 reviews
- 2 likes
Totally unreliable service
The best I can say for Pennytel is that it's cheap. I've experienced frequent lack of network service (again right now) and calls going through to voicemail without ringing. I can't even call their help service. It's unreliable to the point of being disruptive and even dangerous.
2 comments
Ella MPennytel
Hi Helen
We are sorry to hear that you’re not having the best experience with us. We had a rare disruption and that’s why the calls went to voicemail, but this is now been fixed. We have a friendly ...
Read morecustomer service team who can assist in the near future on 1300 232 888.Thanks, Pennytel. But actually the problem isn't rare. It happens fairly frequently, probably about once a month.
glad we changed
We have had a fantastic and reliable service which compares with Telstra, the only difference was that we have not got face time included in our plan, we had a 2GB plan with Telstra and it didn't cost extra it just used our data and when we ran out we purchased extra. The data speed appears to be the same. I would like to suggest that Pennytel include face time and you would find people would purchase extra data regardless of cost.
3 comments
Ella MPennytel
Hi Kevin
Thank you for leaving us a fantastic review and welcome to Pennytel. ...
Read moreWe’ll make to sure that the feedback about Facetime is passed onto the products team. Kind Regards PennytelThank you for getting back to me it's nice to see that you are interested in what and how I feel most surveys I do I never get any response in reply. Thank you for taking the time believe me it is gr...
Read moreeatly appreciated, both my wife and myself are ever so happy with PennyTel.Ella MPennytel
Hi Kevin,
We are always here to help....
Read more Kind Regards Pennytelmarie cooperHunter Region, NSW
Has been great so far
Coverage has been great and down load speeds very good. This product represents excellent value for money when comparing it with other suppliers. I have had no dropouts or black spots with my phone and I am very satisfied.
1 comment
Ella MPennytel
Hi Marie,
Welcome on board and thank you for taking the time out to leave us a great review....
Read moreThank you for choosing Pennytel for your mobile service provider. Kind Regards PennytelGreat provider
I have had no problems with coverage as I haven't been out of my area due to the lockdown , no dropouts I don't download much data but what I do is fine
1 comment
Ella MPennytel
Hi Melly,
Thank you for taking your time to write us a great review....
Read more Kind Regards PennytelFind out how Pennytel compares to other Mobile Phone Service Providers
Know better, choose better.
Beverley CramondHunter Region, NSW
- 3 reviews
Good service which is so important for older people.
Network coverage is spot on. No drop outs experienced. All downloads activated well, no problems at all.
My telephone account each month is very acceptable, I am paying 50% less and sometimes more than before Pennytel which is important when on a fixed income.
1 comment
Ella MPennytel
Hi Beverley,
We are so glad to hear that you’re enjoy Pennytel as your mobile service provider....
Read more Kind Regards PennytelHelenLaunceston, TAS
A great find
Excellent network coverage however I have rarely left home in the last six or seven weeks due to the corona virus and government restrictions particularly as I am over eighty.
Data downloads are fine.
1 comment
Ella MPennytel
Hi Helen,
Thank you for leaving Pennytel a great review....
Read more Kind Regards PennytelNannaHiggins 2615, ACT
You have improved my life
Your network is good, I have never had a dropout and has made a difference to how I use and enjoy my phone. Yes your speed is good there is no waiting time. I love your network.
1 comment
Ella MPennytel
Hi Nanna,
What an awesome review. We are so happy that you are loving the Pennytel service....
Read moreThanks for a 5-star feedback. Kind Regards Pennytel TeamNana
- 2 reviews
Great and reliable service
No dropouts . Network coverage appears to be comprehensive in the locations I have been. Havent had the need to download as yet ' have recommended Pennyytel to a number of friendsi.
1 comment
Ella MPennytel
Hi Nana,
We are glad to have you on board with Pennytel....
Read morePlease feel free to checkout refer friend program https://pennytel.com.au/refer-a-friend, if you recommend us to your friends. Thank you for taking time out to leave us a great review Kind Regards Pennytel TeamAnthony S.Central, TAS
Not good
Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok
1 comment
Ella MPennytel
Hi Anthony,
Thanks for taking the time to leave a review. ...
Read more We are sorry to hear that you are having some service issues. You can speak to our Support team to see if there is anything we are able to assist with on our end to improve your service. Kind Regards The Pennytel TeamQuestions & Answers
Stephen A.asked
Hi can You port my number over to the new sim as I have had the existing number with Telstra for 30 years and don’t want to lose it. Also can I also change my iPad over to Pennytel with a data plan?
Thx Steve A
1 answer
Ella MPennytel
Hi Stephen,
Porting your existing number is fine but we don't have Data only plans.
Free feel to contact the sales team on 1300 232 888 who can explain the porting process to you.
Kind Regards
The Pennytel Team
Cherie Sommervilleasked
Hello,
I need to change my mothers mobile phone provider, can you tell me if i change her over will it not change until she gets her new sim card and activates it?
Thanks
Cherie
3 answers
Hi Cherie, yes that is right - nothing will change over until you receive sim card from Pennytel but ring them as soon as you get it, as I put sim card in and then rang them and was told to take it back out and put old one back until phone was 'not working'. I changed to Pennytel late last year and just changed my Mother's over and Pennytel gave us both $30 credit !! Kind regards, Leanne
Also, Pennytel will let the old provider know too, so all you have to do is ring Pennytel and they do the rest.
Thanks Leanne I appreciate you taking the time to answer the question for me. Did you know you can get a discount if you have a seniors card to!
Richard H.asked
Why cant I enter sunrise competition from my pennytel accountt
No answers
Details
Category | Mobile Phone Service Providers |
---|---|
Network Used | Telstra |
International Roaming Offered | Yes |
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Ella MPennytel
Hi Gary
Welcome to Pennytel. We are so glad to hear that you are enjoying the service....
Read moreThank you for leaving us a great review. Kind Regards Pennytel Team