Reviewer Photos & Videos
Unnecessary "Exit" Cost
I was very happy with Pennytel until it came time to leave (only because I was bundling my mobile with my home internet). I called up to cancel as soon as my service was active with my new provider but because I was just issued a new bill a few days earlier I had to pay for the 26 days AFTER my service was cancelled. Pennytel took my money so they could provide me absolutely nothing for 26 days. In fact as I write this I have still paid for another 13 days. Pennytel - what exactly can I do with this "service" I have paid you for??
I understand...this is in the terms and conditions blah blah blah, but this is a dodgy condition and you should stop charging from the moment a service is cancelled. I hadn't even paid the bill yet so it could have easily been adjusted. How can you morally keep charging money when you are not actually doing anything?
Perfection at its best
Service is absolutely perfect. I can talk to a customer service operator 7 days a week and can speak to someone who I can understand. My coverage and data suit me I’ve never had any issues with either. If your not using Pennytel then your with the wrong company.
Get what you pay for
Technical service is okay (considering its Telstra, not Pennytel). No option for international MMS bundle. Don't understand privacy and spam. "We're here to help" is a contradiction in terms. No option to remove from "Marketing" emails, might have to look elsewhere because of this single issue.
What a pleasure to deal with.
No wait time and genuine help if required.
Have had no drop outs from shark bay to albany
This has been the best value for money in our communication adventure
I say this because we went into pennytel with eyes wide shut and came up with a fantastic company who I have recommended to many friends and family
Keep up the good work and thank you
Incapable of dealing with a problem.
I organised mobile roaming for my trip to N Z. Arriving in Auckland I found I had no coverage. I called into 2 local provider shops and asked for help, they told me I did not have roaming. On return I asked for a refund and was told "yes no problem". 2 months and 3 more calls and still no refund. Hopeless.
Questions & Answers
I am on a Kogan plan which expires in two weeks. I dropped my phone and need a new one plus I want to keep my number Can you help or suggest
G'day, very interested in bringing two mobile numbers to Pennytel, we have our own handsets. 1) after agreeing with you on packages what else do we have to do ? 2) can we change packages at any time ? 3) whats involved in arranging international roaming? 4) do you accept Amex card ?. Thanks. Russ.
How do I sort out a problem when the phone dos not work and I cant log in and your password reset dos not work
Sorry to hear that you are having issues.
If you are able to send us a message with your account details and a short description of the issue, we’d be happy to look into this for you and see what we are able to do to resolve this for you.
The Pennytel Team
I have no 3G connection I can not receive or make calls. I can not call you to fix the problem, I can not reset my password. I have been waiting now for over 26 hours and have finally received a response telling me to weighting over an hour a go now. I have a Telstra booster displaying 4 to 5 bars and none on my phone I have tried a different phone, same crap. I have a 91 year old mother with miled dim ensure 2200 km away that I have not been able to ring for 2 weeks and I don't know whether she is alive or dead. I have a business that has ground to a stop and I get no response to fix the problem.
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