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I wouldnt know because yous disconnected my service and yous werent going to do that until next month but yous did it last week so im not happy at all
The reviewer stated that an incentive was offered for this review
You still have not made any effort to get your log in site "Pennytel" so that you can LOG IN, how so unprofessional, so disappointed since you have said it was going to be fixed since I joined Pennytel.
Still waiting for my elderly sick father's phone to work
I called yestrday- received a six digit number to set my father's phone up with your business. I was Informed it would take 24 hours . I called them today again and was Informed nothing was done ? Alexia just set it up ? It was done yesterday. I have proof of the phone calls on my phone. My father is in poor health and needs a phone that works . Feeling really frustrated and concerned with this business atm ..
No service for FOUR weeks and still not fixed.
Please read this before you join PENNYTEL. Four weeks after requesting a replacement SIM card I am still waiting for my service to be reconnected - and now they say it will be another seven days at the very least! Two SIM cards sent in error, hours spent online; and nothing but broken promises. The service worked for three days then stopped. I can't change providers because I don't have an active service. I can't confirm verification codes; I can't access accounts and it's impossible to know how much work my business has lost. The call centre s...taff are polite but the actual service is truly, truly awful. Pennytel still debited my account AND charged me an increased fee for what was supposed to be a free upgrade last month! Don't find yourself in my position – no access to calls or messages and unable to move your number elsewhere. Avoid Pennytel at all costs; isn't worth the risk.
Have not encountered a less competent organisation
When I attempted to transfer my service to PennyTel, I encountered numerous delays. When I attempted to cancel the transfer, I got an email confirming the cancellation. However, when I tried to use an alternative provider, they were unable to accept my transfer because PennyTel was blocking it! Eventually, PenyTel took over my service!! Go figure.
I have been with penny tel for 9 days , still unable to make or receive calls, only get messages. Been on to Pennytel, they said it is my phone at fault. The phone was working fine with my previous provider, I have even tried friends sim cards in my phone...it works fine...the people I have spoken to at Pennytel have been unwilling or incapable of fixing the problem.
The worse "support " ever always a hassle
I have been with them for over a year and everything has been a hassle from day 1. Support people have poor spoken English and understanding. They posted bills l never asked for and often didn't receive and charged $5 for prilivege. Instead of emailing where l would have seen and paid. Instead they would block account. Tried Online chat and frustrating time wasting. Phone calls even worst. Account says No Contracts Ever, but if you want to take advantage of improved offers you can't change online as it won't accept your current phone number as being available to change. So now will change right out of their company. I already set up a 2nd phone with opposition supplier due to constant hassles.
No help what so ever.
couldn't even use our phone. A new phone bought through Pennytel it locked itself when we first used it. None could unlocked. Went to a professional service and even they had to give up after 2 day's of trying. They suggested we throw the phone away and buy a new phone. We're pensioner's, cant just throw away $200 for now fault of our own. We canceled our account with Pennytel and went with another provider with a new phone. Happy now. Why are you writing to us for a review? We thought we had canceled our account.? Typical bad service you don't seem to check if we are still your customers. Na please leave us alone.
Totally unreliable service
The best I can say for Pennytel is that it's cheap. I've experienced frequent lack of network service (again right now) and calls going through to voicemail without ringing. I can't even call their help service. It's unreliable to the point of being disruptive and even dangerous.
Don't bother with this service
Service is ok until you go west of the dividing range then you get nothing! Telstra or Boost is the only way to go if you want to explore the country. Back up service from Pennytel non existent.
Terrible customer service
I complained that I was receiving lots of scam calls and pennytel wouldn't do anything to help me stop them. They wanted to charge me to change my phone number. Pennytel also overcharged me several times and their customer service is terrible.
Unlike the excellent connectivity experience with Telstra prior to switching to Pennytel, the mobile connection is now unreliable anywhere on the property, including in the living room and non-existent in the bedroom and elsewhere. Dropouts are the norm such that I cannot use the mobile without, in frustration, switching to the landline to continue or complete conversations. The phone I am using is a Samsung Galaxy A30 and have no reason to suspect it is the phone causing the problem
- Verified customer
Horrible Customer service
Horrible Customer service, the response to simple disputes can take months and still unresolved.
Also, overcharge for roaming charges and totally ignorant of how such service works!
This now has to be escalated to TIO.
Nah...no good, price reflects the quality
worst experience with a phone company. Could not understand the person's English. They could not assist with transfer - when Telstra (with our other phone) was simple, straight forward and accurate.
NO follow up from technician in response to problems
Frequent drop outs while either receiving calls or sending them.
Lack of reliability with display, some icons work, some don't.
Requested phone be sent back to Nokia.
An application form by email was promised.
Heard nothing further from Pennytel representative after a week of waiting.
During same week was charged twice for mobile service.
pennytel advertises "no contracts" on its webpage yet wont let me change my plan..
that is a contractual action performed by this company.
false advertising and deliberately misleading customers; much.
Sending pictures on messager
I reported the fact photos sent via messenger weren't transmitting your staff said they would investigate.. I'm still experiencing this problem hopefully someone will take the time to fix problem..
We couldn't get wireless coverage to operate with the SIM and plan we'd bought and even tried talking with the support team which deflected everything back to us as the user so we went to Boost and their SIM and similar plan enabled WiFi to activate immediately.
Unnecessary "Exit" Cost
I was very happy with Pennytel until it came time to leave (only because I was bundling my mobile with my home internet). I called up to cancel as soon as my service was active with my new provider but because I was just issued a new bill a few days earlier I had to pay for the 26 days AFTER my service was cancelled. Pennytel took my money so they could provide me absolutely nothing for 26 days. In fact as I write this I have still paid for another 13 days. Pennytel - what exactly can I do with this "service" I have paid you for??
I understand...this is in the terms and conditions blah blah blah, but this is a dodgy condition and you should stop charging from the moment a service is cancelled. I hadn't even paid the bill yet so it could have easily been adjusted. How can you morally keep charging money when you are not actually doing anything?
Questions & Answers
Do you Bank with a Credit Union is that why payments take so long to be transferred to you from us?
I already subscribe to a Pennytel prepaid plan. Where I live, I have a Cel-fi mobile booster installed which gives excellent signal strength in the main house. However, the signal in a granny flat situated ±20m away is very patchy. (1 bar max). Does Pennytel support Wi-fi calling? If not, can you suggest an alternative means of improving the signal strength in the granny flat?
I am about to join on a $10 cheaper plan.I dont use alot of data and I dont make many calls.Will my monthly bill be around $10 or will I have extra fees?
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