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Pennytel
4.4 from 1,231 reviews · View Statistics
See the Best Mobile Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Pennytel

Pros

Easy to switch over
Reliable connection
Great value for money

Reviews

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chipreview
chipreview
  • 8 reviews
  • 2 likes

Wont let you leave.

published

Transferred off a Pennytel plan back to Telstra and they won’t release the number over the weekend. They disconnected the number but won’t release number. So if you swap providers on the weekend you see screwed. Avoid these jokers, they have no idea

Customer Service
1/5
Incentivised Review No
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jessicabull
jessicabullGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 2 likes

Great service…would be better with data roll over

published

Reliable network coverage, no drop outs. I made the change from Aldi which once use to be a great option until the constant drop outs.
My only downfall is with Pennytel is that the unused data isn’t rolled over. This is something that an Aldi plan has as an advantage over Pennytel.

Value for Money
4/5
Customer Service
3/5
Pennytel
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Nick B.
Nick B.Sydney, NSW
  • 4 reviews
  • 2 likes

No customer service

published

Tried to contact customer service twice and you never hear back. Plan went dead mid month and was unable to get any response. Cheap, but you get what you pay for

Value for Money
1/5
Customer Service
1/5
Pennytel
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Nick B.
Nick B.
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The reviewer stated that an incentive was offered for this review

Good but could be better!

published

Network coverage mostly ok. Worryingly I did not receive a text a friend confirmed sending on 5/3/22 conveying important information. Data download speeds seem ok. The price is very appealing.

Value for Money
3/5
Customer Service
4/5
Pennytel
Pennytel PennytelSend a private message

Hi Arabella, thank you for your feedback. We're sorry to hear that you had missed a text message, we would like to look into this further for you and have sent you a message to assist.

Regards,
The Pennytel Team

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Brian pitt
Brian pittRichmond-Tweed, NSW

Very poor management

published

Very poor management decision not to provide additional data at no cost to NSW flood victims where internet or telephone reception failed. Various requests were made by me and virtually palmed of and ignored. Thanks for nothing pennytel.

Value for Money
1/5
Customer Service
1/5
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Justin
JustinGreater Melbourne (Metropolitan), VIC

Generally a good service

published

My only issue is that I seem to be missing out on receiving some text messages since transferring to Pennytel. I hope this can be sorted out. Other than that, a strong motivation for joining Pennytel is its Australian-based support team, and that is reassuring.

Customer Service
3/5
Local Reception
4/5
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Graham
Graham
  • 2 reviews
  • 2 likes

Disappointed

published

Unfortunately I had a issue with the sim card. Kept cutting out during calls and sim kept on resetting. Was told to clean sim card which I did but didn't change the outcome. Switched providers to Felix which I've had a awesome outcome with. In switching I was only a couple of days into a new month. Still getting charged the whole $30 which is poor form.

Value for Money
5/5
Customer Service
5/5
Pennytel
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Mark Bibby
Mark BibbyCentral Highlands and Goldfields, VIC

Very poor reception.

published

Using the Telstra network you would expect the same coverage but no because Telstra only sell a portion of their signal, not 100%.
Had to change back to Telstra to get a signal strong enough in Alfredton to be able hold a conversation with out drop outs. Same with data we had to use WiFi from the house to get data.

Value for Money
1/5
Customer Service
3/5
Pennytel
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Zahra A.
Zahra A.
  • 2 reviews

I don’t recommend it at all!

published

Low signal everywhere! struggling play a video! Awful around CBD and really slow when you go further! I switched to another provider they charged me for another month for nothing!! I complained they said it’s our policy! Don’t recommend this rubbish at all

Value for Money
1/5
Customer Service
1/5
Pennytel
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PeterD
PeterDMid North Coast, NSW
  • 2 reviews

Inadequate signal strength

published

At all times the signal strength was at least one bar less than my previous provider. Moved on to iiNet (Vodaphone). Immediate improvement in signal strength. For this reason, I cannot recommend Pennytel.

Value for Money
1/5
Customer Service
3/5
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Lucy
LucyGreater Melbourne (Outer), VIC

Had to change immediately the worst service ever! Does not work with Apple imessage!

published

Had to change immediately the worst service ever! Rang support four times, could not fix the problem. Their system does not work with Apple imessage! This was an essential service I required. Apple support Genius told us PennyTel were not good, they tried it themselves and told us they had to change providers. recommend.

Value for Money
1/5
Customer Service
1/5
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Jasmine
Jasmine
  • 2 reviews
  • 1 like

Bungled from beginning to end.

published

After being sent a sim card I couldn't use (I wanted to transfer my existing phone number, and they sent me a sim with a new number) I called to advise. They sent me a new sim card, which then couldn't be activated due to a technical glitch on their end. I gave up and went with a different provider. I was unpleasantly surprised to be charged for activating the first sim card (the one that I couldn't use). After THREE phone calls I finally got a refund.
Can't think of a worse customer experience to be honest.

Value for Money
1/5
Customer Service
1/5
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Awaysaway
AwaysawaySouth East Queensland, QLD
  • 3 reviews

Poor to no reception and awful message services.

published

Joined Pennytel bc they said I’d have good Telstra reception. Reception was awful and the arcane 101 missed call message system is useless in today’s world. Went back to TPG.

Value for Money
2/5
Customer Service
1/5
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jp88
jp88Sydney Surrounds, NSW
  • 3 reviews
  • 1 like

Forget them, move on to another Telco

published

Don't expect any service whatsoever. The don't reply to emails, or "contact us' forms in their website. And these days thier deals are not outsanding. As well as that, they throttle the connection.

Value for Money
3/5
Customer Service
1/5
Pennytel
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jp88
jp88

No worries, ported out already.

Pennytel
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gerrard6
gerrard6Illawarra, NSW

Follow up review

published

I initially reviewed Pennytel on joining them and rated them a 4.4 but after being with them now for several years feel like I need to update my review. If you have a problem they don't want to know you. When you log an issue you get a ticket number so if you do not hear from them you can chase them up with this number - after 3 email requests for an update on the issue still not a word from them. If you are looking for service go elsewhere.

Value for Money
3/5
Customer Service
1/5
Pennytel
Pennytel PennytelSend a private message
gerrard6
gerrard6

Ticket 441338 - have also requested several times online for an update on this ticket as well as my direct emails requesting an update.

Pennytel
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Page 1 of 6

Questions & Answers

Barbara B.
Barbara B.asked

Do you have an NBN plan

1 answer
Pennytel
Pennytel PennytelSend a private message
Carmy A.
Carmy A.asked

Hi Pennytel
I’m strongly considering coming across to Pennytel, but I have some questions for you. Is your service capped through out the day? At this moment with Belong, my service is forever dropping, sending and receiving messages are delayed. Phone calls don’t go through or aren’t received and Internet access and streaming are at its worse. Will this happen with your service?

Thanks,

CA
.

1 answer
Pennytel
Pennytel PennytelSend a private message
Mark
Markasked

Hi
How and were to find the pennytel mobile app, I can’t find it the App Store .

1 answer
Pennytel
Pennytel PennytelSend a private message
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Details

About Pennytel

Pennytel is a mobile and NBN service provider that has been in operation since 2007 and has been offering low data plans in all Australian regions since 2013. Their mission is to give Australians mobile and NBN services that are simple to use, represent great value, and have great coverage.

Some features of Pennytel mobile plans include:

  • SIM-only plans on the Telstra network.
  • No lock-in contracts.
  • Plans ranging from $10.99 to $69 a month, where you can choose between 1GB and 100GB of data.

Internet plans don’t have lock-in contracts either, and range from $39.99 a month for 100GB to $99 a month for unlimited data, large file sharing, and a typical evening speed of 100Mbps.

You can also bundle mobile and Internet plans for a discount.

Points of praise:

  • Most reviewers found that changing to Pennytel from a different provider was a seamless, fuss-free experience.
  • They also found that the network coverage and connection was reliable and didn’t drop out, with speeds meeting their needs and expectations.
  • Reviewers appreciated the competitive prices of the plans available, saying that they represented great value for money. A few reviewers also noted that the lack of hidden costs made the plans even more appealing.
CategoryMobile Phone Service Providers
Network UsedTelstra
International Roaming Offered Yes
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